Will this do mail loops if an auto-reply to a rule triggers this? It seems it would but I figured I would ask.
From: Kurt Buff Sent: Thursday, November 6, 2014 5:13 PM To: exchange@lists.myitforum.com Excellent - this works. Learn something new every day... Kurt On Wed, Nov 5, 2014 at 1:52 PM, ccollins9 <ccolli...@gmail.com> wrote: > Actually, there is a way to create the rule in Outlook AND not have to leave > Outlook running. In Outlook, create a new rule and choose "have server > reply using a specific message". Then you can close Outlook and be fine. I > just tested this. So I would append my earlier suggestion and not use Out of > Office but say to open Outlook as the customer service account, create the > rule, then close it. > > > > > On Wed, Nov 5, 2014 at 3:22 PM, Kennedy, Jim <kennedy...@elyriaschools.org> > wrote: >> >> That type of a rule is client side only.. You could do it a Transport Rule >> with a bounce message. >> >> >> >> From: listsad...@lists.myitforum.com >> [mailto:listsad...@lists.myitforum.com] On Behalf Of J- P >> Sent: Wednesday, November 5, 2014 3:18 PM >> To: exchange@lists.myitforum.com >> Subject: RE: [Exchange] Autoresponder for Customer Service >> >> >> >> But can't you just create a server side rule instead of an OoO ? >> >> Rule >> For all messages , reply with "bla bla bla" >> >> >> >> >> >> >> > Date: Wed, 5 Nov 2014 11:02:17 -0800 >> > Subject: Re: [Exchange] Autoresponder for Customer Service >> > From: kurt.b...@gmail.com >> > To: exchange@lists.myitforum.com >> > >> > Oh, wait... >> > >> > OoO only responds once per customer during the period while it's >> > configured. We'd have to turn if off and on again on a regular basis >> > (daily, weekly), and that's not going to work... >> > >> > Kurt >> > >> > On Wed, Nov 5, 2014 at 10:38 AM, ccollins9 <ccolli...@gmail.com> wrote: >> > > The best thing you could do, if able, would be to get a ticketing >> > > system >> > > that "checks" the inbox of a designated account and generate tickets >> > > based >> > > on email sitting in there, then it will auto-reply to those messages >> > > explaining a ticket was created and generate an ID for the user. >> > > Footprints >> > > and Track-It are products i've used to do this. Maybe since the >> > > "important" >> > > folks want you all do make these improvements they would be willing to >> > > pony >> > > up some dough so you all can take the customer service to the next >> > > level. >> > > >> > > But short of that, >> > > >> > > >> > > Here's what I would do: >> > > >> > > 1. Delete the Distribution List--so you can reuse the SMTP address >> > > that it >> > > has >> > > >> > > 2. Create a new user mailbox using the same SMTP address of the >> > > deleted DL >> > > >> > > 3. There is no need to "have it logged in somewhere forever". You can >> > > simply go into https://OWAAddress/ECP, manage another user, then setup >> > > an >> > > out of office auto-reply with no ending date. This is done from the >> > > server >> > > side and "outside" of Outlook, so there is no need to have Outlook >> > > running, >> > > ever. The only down side to this would be that the user would only get >> > > the >> > > out of office reply once. Exchange knows when a sender has already >> > > received >> > > and out of office message from a recipient--this is to prevent the >> > > bounce >> > > loop. >> > > >> > > 4. Then I would decide exactly how I want email flow to work. For >> > > example, >> > > If I want any messages sent to this new address to also get sent to >> > > all my >> > > technicians I would do this: >> > > >> > > Create a new DL containing all the technicians. Go into the EMC and >> > > bring >> > > up the account properties of the new mailbox created in step 2, under >> > > "Delivery Options" enable forwarding, then check the option to >> > > "deliver >> > > message to both forwarding address and mailbox". Checking this will >> > > ensure >> > > that the message is both forwarded to your technician's DL address AND >> > > the >> > > out of office reply is generated and sent. >> > > >> > > >> > > >> > > On Wed, Nov 5, 2014 at 12:29 PM, Kurt Buff <kurt.b...@gmail.com> >> > > wrote: >> > >> >> > >> All, >> > >> >> > >> We currently have a DL for customer service/technical support, and >> > >> some (important) folks would like to set up an autoresponder for the >> > >> address. >> > >> >> > >> We are running Exchange 2010, and transitioning from Outlook 2010 to >> > >> 2013. >> > >> >> > >> I've pointed out that you can't put up an autoresponder on a DL, and >> > >> that there are basically three options (AFAICT - please correct me if >> > >> I'm wrong!): >> > >> >> > >> o- Move the SMTP address to a mailbox with a rule and have it logged >> > >> in somewhere forever >> > >> >> > >> o- Move the SMTP address to a PF and set an autoresponder on it >> > >> >> > >> o- Use a third-party product. >> > >> >> > >> I've pointed out the risk of a bounce war, and they don't seem to >> > >> care... >> > >> >> > >> Also, AFAICS, a transport rule will only generate a bounce message >> > >> that looks weird and has only limited characters. >> > >> >> > >> Can you folks recommend a (fairly cheap) third party autoresponder >> > >> for >> > >> this kind of thing? >> > >> >> > >> Thanks, >> > >> >> > >> Kurt >> > >> >> > >> >> > > >> > >> > > >
