Users don't want to read the manual, let alone read and complete a
questionnaire.
My advice is to keep it short. Enclose a self-addresses post card with
one or two questions and an area where to write any comments that they
have on the manual, including errors and things that were
Art Campbell wrote (in part):
For each question, I'd ask them to specify a number in the range 1-5 from
Strongly Agree to Strongly Disagree. Also, I'd include an option for them
tell you that they don't care or the question doesn't apply.
One piece of advice I once learned from a
For each question, I'd ask them to specify a number in the range 1-5 from
Strongly Agree to Strongly Disagree. Also, I'd include an option for them
tell you that they don't care or the question doesn't apply.
And finally, one of the most important parts of preparing a survey or
questionaire is
-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Shmuel Wolfson
Sent: Wednesday, November 26, 2008 11:39 AM
To: Andersen, Verner Engell VEA; Framers
Subject: Re: Offtopic: Questionnaire about documentation
Users don't want to read the manual, let alone read and complete
