Re: [Freeswitch-users] [ANN] Spice Telephony 0.9.5 released (FS based callcenter)

2009-12-21 Thread Andrew Thompson
On Sun, Dec 20, 2009 at 11:03:46PM -0800, ram wrote: Hi its good to hear any compare document between Vicidial and this project No document, but briefly: * More focused on inbound than on outbound (at least for the moment) vicidial is more geared for outbound. * Handles email in queue

Re: [Freeswitch-users] [ANN] Spice Telephony 0.9.5 released (FS based callcenter)

2009-12-21 Thread Andrew Thompson
On Mon, Dec 21, 2009 at 09:48:44AM -0800, Michael Collins wrote: On Mon, Dec 21, 2009 at 8:07 AM, Andrew Thompson and...@hijacked.us wrote: On Sun, Dec 20, 2009 at 11:03:46PM -0800, ram wrote: Hi its good to hear any compare document between Vicidial and this project

Re: [Freeswitch-users] Interfacing to RabbitMQ

2009-12-20 Thread Andrew Thompson
On Sun, Dec 20, 2009 at 07:38:27PM +0330, afshin afzali wrote: Hi, I'll appreciate if someone who has a practice in interfacing FreeSWITCH to RabbitMQ or suggestions could share it to me. You could try to use mod_erlang_event and the erlang rabbitmq client (in native message passing mode).

[Freeswitch-users] [ANN] Spice Telephony 0.9.5 released (FS based callcenter)

2009-12-18 Thread Andrew Thompson
So, it's been a while since I mentioned this project, but its finally nearing the point where it's going to be able to go into production (and replace my old asterisk-based platform) so I decided to dredge it up again. Briefly, spice telephony is a call/contact center platform that leverages FS

Re: [Freeswitch-users] [ANN] Spice Telephony 0.9.5 released (FS based callcenter)

2009-12-18 Thread Andrew Thompson
I've been asked to provide some screenshots, so here's some of the agent/supervisor interface: http://eagle.bsd.st/~andrew/cpxshots/ Hopefully the image names are self-explanatory. In the ringing picture, that URL pop is a configurable URL that can be used to integrate with a CRM, in my case our

Re: [Freeswitch-users] Building on Windows

2009-12-17 Thread Andrew Thompson
On Thu, Dec 17, 2009 at 05:02:10PM -, Dave Stevenson wrote: Hi, I'm probably going to regret this - I'm not sure that I'll be able to do this without a lot of pain (nothing to do with FS - more my lack of ability with Visual Studio), but.., I want to try building FreeSwitch from

Re: [Freeswitch-users] Route Non-Call Data to Agent Through Queue

2009-12-10 Thread Andrew Thompson
On Thu, Dec 10, 2009 at 10:26:39AM -0800, Shaun Clark wrote: I have an application where I would like to route both calls and other requests through the same queue to the same agents, for example the same agent might take a call and then right after that take a chat. But, the chat server we

Re: [Freeswitch-users] Eavesdrop error?

2009-12-04 Thread Andrew Thompson
On 12/2/2009 9:19 PM, Lars Zeb wrote: Is this reasonable given it was the only call in FreeSwitch at the time? How can this situation be corrected in the future? As a workaround, you can eavesdrop with 779, and use * to navigate channels. -- Andrew Thompson

[Freeswitch-users] Holiday routing examples

2009-11-30 Thread Andrew Thompson
Tony committed my patch for doing 'week of month' conditions in the XML dialplan along with some holiday routing examples to the default dialplan. Now you can detect all the major US holidays in pure dialplan XML without having to do any nasty math or anything (I did it all for you). I've also

Re: [Freeswitch-users] FS missing in action (was: How to run IVR application)

2009-11-27 Thread Andrew Thompson
changing that I don't know how to handle, as I've only used static IPs for FS. (Or, try connecting via localhost, 127.0.0.1 instead, until you're ready to really start using FS.) -- Andrew Thompson ___ FreeSWITCH-users mailing list FreeSWITCH-users

Re: [Freeswitch-users] Re-routing calls to PSTN

2009-11-26 Thread Andrew Thompson
=^2800$ action application=bridge data=sofia/gateway/YOURPROVIDER/18005551212/ /condition /extension /include -- Andrew Thompson ___ FreeSWITCH-users mailing list FreeSWITCH-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo

Re: [Freeswitch-users] Business/holiday hours routing

2009-11-26 Thread Andrew Thompson
On Wed, Nov 25, 2009 at 11:21:25AM -0700, Adam Ford wrote: Awesome, thanks Andrew, I will have to keep an eye out for that patch. Here's my patch in its (probably) final form. http://eagle.bsd.st/~andrew/mweek2.diff It includes a usage example that covers all but 2 of the US federal holidays

Re: [Freeswitch-users] Business/holiday hours routing

2009-11-23 Thread Andrew Thompson
On Mon, Nov 23, 2009 at 06:26:47PM -0700, Adam Ford wrote: Is there a standard module for FreeSWITCH out there that people use for routing calls based on business hours and a holiday schedule? Or is everyone just creating their own in the XML dialplan?(which seems pretty simple) I

Re: [Freeswitch-users] Business/holiday hours routing

2009-11-23 Thread Andrew Thompson
On Mon, Nov 23, 2009 at 08:17:46PM -0600, Brian West wrote: He's working on it for SVN... I recommended the format and to add the phases of the moon and zodiac signs just for giggles. I'll probably get a patch in this week (or early next) I'm thinking of changing the format so that week of

Re: [Freeswitch-users] Accessing Config Info From Database

2009-11-13 Thread Andrew Thompson
On Fri, Nov 13, 2009 at 11:28:55PM +0100, Leon de Rooij wrote: Hi, You can use mod_xml_curl (generate xml on a webserver): http://wiki.freeswitch.org/wiki/Mod_xml_curl or mod_xml_odbc (generate xml in freeswitch): http://wiki.freeswitch.org/wiki/Mod_xml_odbc or LUA together with

Re: [Freeswitch-users] playback from hadoop

2009-11-10 Thread Andrew Thompson
On Tue, Nov 10, 2009 at 11:29:37PM +0800, mark morreny wrote: Hi Thanks for the tips. May I ask how to split the file from hadoop to the shell? Is it like copying the file to certain dir? I can't find any mod_shell_stream related info from the wiki. Does anyone know how to use it?

Re: [Freeswitch-users] playback from hadoop

2009-11-10 Thread Andrew Thompson
On Wed, Nov 11, 2009 at 11:02:10AM +0800, mark morreny wrote: Hi Sorry to ask again. I know the command to copy file from hadoop file system to somewhere else. But how do I make a shell command to output raw audio? What command is it like? Is it like play()? I am confused. I was very

Re: [Freeswitch-users] playback from hadoop

2009-11-09 Thread Andrew Thompson
On Mon, Nov 09, 2009 at 08:59:54PM +0800, mark morreny wrote: Hi, Does anyone know how to playback based on files from hadoop storage. There is a libhdcp, and java api. Is there anyway to put together a sample middle piece to move files from hadoop to freeswitch using memory space, so

Re: [Freeswitch-users] portaudio error

2009-11-03 Thread Andrew Thompson
On Tue, Nov 03, 2009 at 12:01:10PM -0500, Frank Carmickle wrote: Hello Debian lenny with svn15321 freeswi...@internal load mod_portaudio -ERR [module load file routine returned an error] 2009-11-03 11:56:47.047969 [ERR] mod_portaudio.c:964 Cannot find an input

Re: [Freeswitch-users] FreeSWITCH Update: Valet Parking

2009-10-09 Thread Andrew Thompson
On Fri, Oct 09, 2009 at 11:01:34AM -0700, Michael Collins wrote: On Fri, Oct 9, 2009 at 7:50 AM, Rupa Schomaker r...@rupa.com wrote: Oh, definitely. I think both use cases (existing, and park in next avail slot and read back slot #) are useful. They do have some usefulness. The most

Re: [Freeswitch-users] skill-based ACD

2009-09-24 Thread Andrew Thompson
the open source ACD Spice Telephony by Andrew Thompson can do just what you might need. I had totally forgotten about Andrew's stuff! Unless people want to build their own 100% community/free/DIY version of a skill-based ACD then I say let's all play with SpiceCSM and help improve it. I'd

Re: [Freeswitch-users] skill-based ACD

2009-09-21 Thread Andrew Thompson
On Sun, Sep 20, 2009 at 08:42:40PM +0200, Remko Kloosterman wrote: This actually sounds very good Andrew. You even have an agent interface. Do you have plans for a outbound campaign dialer? I know of a commercial dialer that is good in it's predictive algotithm, but very bad when it comes to

Re: [Freeswitch-users] skill-based ACD

2009-09-18 Thread Andrew Thompson
On Thu, Sep 17, 2009 at 11:20:22AM -0700, Michael Collins wrote: I was curious about this myself. Even if someone has built a non-free skills-based ACD using FS I'd like to know about it. -MC I guess nobody paid any attention to my Cluecon presentation... :(

Re: [Freeswitch-users] ERLang configuration callbacks

2009-09-15 Thread Andrew Thompson
On Mon, Sep 14, 2009 at 01:54:31PM -0600, Mark Sobkow wrote: I seem to be missing something in implementing the ERLang callbacks for Freeswitch. Our Freeswitch server is starting and getting registered with ERLang, we're invoking the bind for configuration, but I'm not seeing any of my

Re: [Freeswitch-users] ERLang configuration callbacks

2009-09-15 Thread Andrew Thompson
On Tue, Sep 15, 2009 at 02:29:14PM -0400, Andrew Thompson wrote: On Mon, Sep 14, 2009 at 01:54:31PM -0600, Mark Sobkow wrote: Oh wait, I see what you're doing, you catch all the fetch requests in the handle_info and then make a call to another process to get the XML. My question is why are those

Re: [Freeswitch-users] I got ERLang to fire a configuration request

2009-09-15 Thread Andrew Thompson
On Tue, Sep 15, 2009 at 08:38:41AM -0600, Mark Sobkow wrote: I still need to stuff the Freeswitch PID into global storage somewhere so the process that's handling the configuration requests can send the reply without crashing (it's just getting a node id, not a Pid), but I seem to be on my

Re: [Freeswitch-users] FS 1.0.4 erl configure error

2009-09-15 Thread Andrew Thompson
On Wed, Sep 16, 2009 at 10:04:14AM +0800, Nandy Dagondon wrote: hi folks, anyone encountered this problem? tks. I don't think this has anything to do with erlang or the freeswitch erlang module, it's simply that that module's config checks are run shortly before the real failure occurs. Andrew

Re: [Freeswitch-users] Load Balacing

2009-08-31 Thread Andrew Thompson
On Mon, Aug 31, 2009 at 04:56:48PM -0300, Juan Manuel Vicente wrote: Hello: I am using two boxes, with same domain, to register about 1000 users working together a DNS box doing round robin to resolve two differentes Ips one to each box. This two boxes are using the same database (through

Re: [Freeswitch-users] Freeswitch vs. Asterisk speed on ARM

2009-08-21 Thread Andrew Thompson
On Fri, Aug 21, 2009 at 04:15:13PM -0300, Rogelio Perez wrote: Hi Everyone, I'm working on a PBX project for the Sheevaplug ARM based computer, with the following specs: CPU 1.2 GHz, 512MB DDR2, no FPU. So far I've found a big difference between Freeswitch and Asterisk performance

Re: [Freeswitch-users] Error trying to use PHP ESL

2009-08-07 Thread Andrew Thompson
On Fri, Aug 07, 2009 at 06:10:25PM -0400, Nicolas Brenner wrote: Hi, I'm trying to get started with the ESL using PHP. I compiled the ESL, then phpmod according to the wiki instructions, but then when I try the examples in the libs/esl/php dir, they fail saying: PHP Fatal error: Cannot

Re: [Freeswitch-users] event socket vs erlang

2009-08-04 Thread Andrew Thompson
On Tue, Aug 04, 2009 at 07:08:36PM +0800, mark morreny wrote: Hi, I have seen people using both event socket and erlang to control freeSWITCH externally. What is the pros and cons of using event socket vs erlang? It depends on if you want to use erlang or not. The erlang module provides

Re: [Freeswitch-users] Intercom error with SNOM

2009-07-14 Thread Andrew Thompson
On Tue, Jul 14, 2009 at 08:53:07AM -0700, Lars Zeb wrote: I am getting an error when I try to make an intercom call from a softphone to a SNOM 320. I get a 401 Unauthorized in the siptrace and a No Matching gateway found in the log. I can successfully make an intercom call between my softphone

[Freeswitch-users] mod_snom dialplan demo not working

2009-07-09 Thread Andrew Thompson
I'm trying to replace our aging nortel system with a FreeSWITCH based system using snom 3[267]0 phones. I've been doing okay so far but I'm running into a brick wall when I try to run the mod_snom demo in the dialplan. I've setup the 'line 2' function key to type button with the number being

Re: [Freeswitch-users] mod_snom dialplan demo not working

2009-07-09 Thread Andrew Thompson
On Thu, Jul 09, 2009 at 08:10:41PM -0500, Brian West wrote: It needs tons of work its not so demo tastic ... Is it incomplete or just there's no documentation on how to do it? From the sip trace it looks like FreeSWITCH is sending the phone the right stuff just when I hit the button that was

Re: [Freeswitch-users] Compiling freeswitch for Dragonfly BSD

2009-06-23 Thread Andrew Thompson
On Tue, Jun 23, 2009 at 09:15:30PM -0500, Vincent Stemen wrote: Ok. I did this. Compilation still failed but there are significant improvements since the last time. Here is what I did and the results: It looks like some the games that sofia plays with errno makes Dragonfly unhappy. I

Re: [Freeswitch-users] Originate - using own uuid

2009-05-07 Thread Andrew Thompson
On Thu, May 07, 2009 at 01:47:26PM -0700, Simon Tang wrote: Hi there, I know there's a feature that allows us to create a uuid and then use that uuid to do an originate (api create_uuid). Is there any badness if I don't do the create_uuid and just do the originate using my own uuid. I

[Freeswitch-users] [ANN] Spice Telephony 0.3 - an open source FreeSWITCH/Erlang callcenter

2009-04-15 Thread Andrew Thompson
and let us know what you think. Just remember that it's still very much a work in progress (although I hope to be able to give a cool demo at ClueCon in August :) ). Andrew Thompson - opencsm.org ___ Freeswitch-users mailing list Freeswitch-users

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-24 Thread Andrew Thompson
On Tue, Feb 24, 2009 at 10:49:24AM +0100, Leon de Rooij wrote: Well, this works, I feel a bit stupid now :-] Now it's time to play with it.. Nah, bad choice of defaults on my part. Defaulting to 0.0.0.0 is much more consistant and compatible. For some reason I was trying to emulate the event

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-23 Thread Andrew Thompson
On Mon, Feb 23, 2009 at 11:09:28AM +0100, Leon de Rooij wrote: Everything is running on an Ubuntu Hardy Xen domu with kernel 2.6.24-23-xen. Oh, this might explain some things.. Erlang is version R12B5 and was compiled from source with options -- enable-hipe, --enable-smp-support en

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-23 Thread Andrew Thompson
Leon, I think I found the problem. I shouldn't have been defaulting to binding to 127.0.0.1, instead the default should be 0.0.0.0. I've patched the module to actually bind to 0.0.0.0 correctly and made it the default in the config file. Erlang nodes by default bind to 0.0.0.0, so I decided to

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-22 Thread Andrew Thompson
On Sat, Feb 21, 2009 at 03:42:24PM +0100, Leon de Rooij wrote: Hi Andrew, Thanks for your help so far, I hope you can help me a bit further as I don't get any reply from the FS erlang node, or so it seems.. Here is what I've done: - The erlang_event.conf.xml is unchanged:

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-22 Thread Andrew Thompson
Leon, I can't replicate your issue, at the very least I'd expect you to see the Ignorable error in ei_accept - probable bad client version, bad cookie or bad nodename warning. What OS/Erlang version are you using? Andrew ___ Freeswitch-users mailing

Re: [Freeswitch-users] mod_erlang_event compile problem

2009-02-20 Thread Andrew Thompson
On Fri, Feb 20, 2009 at 05:19:25PM +0100, Leon de Rooij wrote: Hi, I wanted to try out the mod_erlang_event module. I have Erlang R12B5 compiled and it's in the same location as the Makefile specifies (/usr/ local/lib/erlang/...), but running make in the src/mod/event_handlers/

Re: [Freeswitch-users] [ANN] Spice Telephony - an open source FreeSWITCH/Erlang callcenter platform

2009-02-20 Thread Andrew Thompson
On Sat, Feb 14, 2009 at 03:04:01PM -0800, JCATS wrote: Have you planned any predictive dialer features ( like VICIDIAL )? As Ken Rice mentioned, this isn't really the focus of the project - it's more for inbound and directed outbound (calling campaigns to specific people/businesses - not

Re: [Freeswitch-users] Dynamic Dialplan

2009-02-08 Thread Andrew Thompson
On Sun, Feb 08, 2009 at 10:50:31PM -0600, Ken Rice wrote: Also depending on what your Timeframe is like there is a distributed queue mechanism with skills based routing on the way... It even managed to route 2 calls in a row this week ;) Still a ways off from anything production grade tho.

[Freeswitch-users] [ANN] Spice SoftPhone, a softphone GUI for FreeSWITCH

2009-01-16 Thread Andrew Thompson
I'd like to announce the first beta release of a cross-platform ruby/tk GUI for using FreeSWITCH like a soft-phone (using mod_portaudio). It's not particularly fancy, but I needed a cross platform softphone with good voice quality that was debuggable and didn't have a ton of features to confuse

[Freeswitch-users] [ANN] Spice Telephony - an open source FreeSWITCH/Erlang callcenter platform

2009-01-09 Thread Andrew Thompson
for download there. If anyone is interested in callcenter development using FreeSWITCH and/or Erlang, we welcome participation at any level. We don't have public source control or a bug tracker yet, but please bear with us; they're on the way. Thanks, Andrew Thompson - opencsm.org