Edward R Weick wrote:
>
> Brad:
>
> > I think there are at least 3 levels in this hierarchy:
> >
> > (1) The local and thinly stocked store.
> >
> > (2) The high-volume and large selection stores.
> >
> > (3) The very high end specialty shops and direct
> > purveyors of extremely specialized items.
> >
> > Each layer cannot afford to handle the merchandise of the
> > next higher layer.
> >
> > Obviously, however, #2 has the potential to crush
> > both #1 and #3, although for somewhat different
> > reasons.
> >
> > Perhaps the best we can
> > hope for is for the CxOs and major shareholders
> > of the #2 places to adopt #3 instances as "avocations".
>
[snip]
> On arriving at the superstore I encountered the usual smiling teenagers in
> neat little uniforms, one of whom directed me to an older sales person
> further back in the store. I had my part in five minutes, with complete
> instructions on how to use it. There went my stereotype.
>
You describe my *hope*. If every CEO and major shareholder suddenly
starts deciding that anything less than excellence in the businesses
they own is incompatible with their self-image, there is hope.
In that world, your older sales person would get a bonus for helping
you, and he would be written up in the company newsletter -- but, no,
maybe he wouldn't, since there would be too many of him to put
all their stories in the newsletter. But, again, no: He would
already have been promoted to something like "living important
corporate asset".
"Sayonara", folks -- as the sun may today be setting on
the honorable bastion of quality 6700 nautical miles west of New York
as the Boeing 747SP flies (or at least it did 15 years ago, when I went
there)....
+\brad mccormick
--
Let your light so shine before men,
that they may see your good works.... (Matt 5:16)
Prove all things; hold fast that which is good. (1 Thes 5:21)
<![%THINK;[SGML+APL]]> Brad McCormick, Ed.D. / [EMAIL PROTECTED]
914.238.0788 / 27 Poillon Rd, Chappaqua NY 10514-3403 USA
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