This has happened 12 times to me this afternoon, on a file I created this
afternoon.
I have run file maintenance 3 times.
I am close to ditching Legacy, despite the fact it has the best source
writing system I know. Can anyone suggest anything?
Pete
On 14 August 2015 at 10:09, Forefathers
Go to this link and follow all the directions.
http://support.legacyfamilytree.com/article/AA-00291/11/Error-Messages-Problems/Error-3021.html
On 9/3/2015 11:23 AM, Forefathers Research wrote:
> This has happened 12 times to me this afternoon, on a file I created this
> afternoon.
>
> I have
I would suggest submitting the problem
to Support. It has been my experience with frequent crashes and
errors that files have gotten corrupted, Support is great about
the steps to clean things up again.
Hope this helps,
Elizabeth
Born in Alabama ;)
Pete,
Support is really the place to sort out this persistent type of problem.
But a thought - how are you creating the new file? Are you importing
lists from another file or is it really a clean new file that is
immediately crashing? If you are importing lists, one of them may be the
problem.
This has happened to me three times this morning already.
As I've mentioned before, the 3021 crash always occurs when I have just
entered a date for a custom event.
One thought that just came to mind is whether the fact that I have
UK/European date format DD MM selected could be relevant?
Hi Pete,
I'm not Sherry but a comment or two which may or may not be related.
The Event Sentence Definitions you show are the Legacy Default sentences.
However, your use of the Description field suggests you need to edit the
sentences.
I edit them as I mainly have UK censuses and put the head
Hello Cathy.
Yes, I do usually edit the sentences before generating reports. I just
haven't got to this point with this project yet. And this did at least show
(I think) that the problem I have is not caused by having edited the
sentence definitions.
I have reported this problem to Support
Hello Sherry.
I've been unwell for the last week, so not doing a great deal of work in
Legacy, but have just had the crash again, when entering a census entry as
an event. See screen print here:
Legacy crash 2015-06-10.JPG
Since v8 I've had on and off problems
with a Run-time error which would cause the program to close.
I reported the problem several times over the past 7 months with
pretty much the same response/results as you have had, Cathy.Â
Finally, this week, Jairmie in
Take a look at your personally entered Event Sentence Definitions and
make sure they're all using the correct replaceable fields and they're
formatted in a manner like the default ones.
I don't think the sources are a problem since the error is when you're
adding or editing an event, but they
my opinion and I’m sticking to it.
Brian in CA
*From:* Forefathers Research [mailto:resea...@forefathers.co.uk]
*Sent:* Saturday, May 30, 2015 5:34 AM
*To:* legacyusergroup@LegacyUsers.com
*Subject:* [LegacyUG] Run-time error 3021. No current record.
I am a professional
I don't think it's going to be practical for me to set up a testbed
environment for this, but I will give it some thought.
Some while ago, before I last reported this issue to Support, I took to
recording a video of my screen activity and have an MPEG showing this crash
occurring for me. I can
Hi, thanks for responding Sherry. Sorry about the attachment: point taken.
As I mentioned, it's not just one file that gives this problem: I have many
Legacy files for different projects, and any or all of them will give this
issue at some point or another.
And the size of the file does not seem
I've never edited event or any other Legacy file in Access, so i think we
can discount that one Sherry.
Thanks
Pete
On 30 May 2015 at 17:52, Sherry/Support she...@legacyfamilytree.com wrote:
Tessa,
My point was that if he edited the file in Access or changed Event
Sentence Definitions, he
I'll try this next time the issue occurs Sherry, so probably tomorrow.
My gut feel is that you could be on the right lines, and that the problem
is likely to be connected in some way to modified or user-defined events in
some way, as:
- that is certainly a feature I use, and other might not
- What OS are you using? *Windows *
- What version of Windows are you using? *Windows 7 64-bit (up to date
with latest updates)*
- Do you use any Microsoft Office software on your machine and if so
what version(s) are you using? *I have Office 2013 and Office 2010
installed, but
I forgot to mention that, after run File Maintenance, an error is always
reported (the first time I run File Maintenance) and that error is always:
1 event record(s) that link to a master event that does not exist
Pete
On 30 May 2015 at 23:58, Sherry/Support she...@legacyfamilytree.com wrote:
Sorry - I should have added to *backup* the Family File (File Backup
File) before resetting the Event Sentence Definitions to default. That
way you can restore the file with the edited Event Sentence
Definitions if resetting them doesn't help.
To reset the definitions, go to File File
[mailto:resea...@forefathers.co.uk]
Sent: Saturday, May 30, 2015 5:34 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Run-time error 3021. No current record.
I am a professional genealogist. After over 30 years working in IT as a
computer programmer, and over 25 years as an amateur
I am a retired programmer also and I used to use MSAccess and Visual Basic
a lot.
There are several very important questions before any possible solution to
this issue could even be considered:
What OS are you using?
What version of Windows are you using?
Do you use any Microsoft Office software
Chris,
Dont forget that the system RAM memory and cpu are also a big factor is the
machine cant keep up with the software
Hopefully not still using a Pentium.
On Sat, May 30, 2015 at 10:24 AM, Chris Seens cseens1...@gmail.com wrote:
I am a retired programmer also and I used to use MSAccess
Tessa,
My point was that if he edited the file in Access or changed Event
Sentence Definitions, he *could* have done something that broke it.
We do not recommend messing with the file in Access although many
people do. Doing a simple query for a search shouldn't be a problem,
but an update query
Those are some good considerations, Chris.
One of the frustrating things in support is when the user reports a
problem, we get their Family File and we can't duplicate it!
I've been working with a gal who is seeing more than one child in
bold in the children's list when she has selected to show
First of all, I'd suggest that you read the Guidelines for the Legacy
User Group - you'll find that we ask that you don't send attachments
to the list. Many of our listers are still on dial-up or are paying by
how much broadband they use plus due to the risk of hidden malware in
attachments we ask
have never got
this error 3021.
Declan Chalmers genealogist for 44 years.
From: Forefathers Research
Sent: Saturday, May 30, 2015 1:33 PM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Run-time error 3021. No current record.
I am a professional genealogist. After over 30 years working
I have been using Legacy FamilyTree for about 10 years. It crashes on me
about once or twice a year. I don't ever recall receiving that error
message.
On Sat, May 30, 2015 at 8:33 AM, Forefathers Research
resea...@forefathers.co.uk wrote:
I am a professional genealogist. After over 30 years
I got this error twice a while ago, but I have not seen it recently. I do
think if Legacy allows us to add events or modify sentences then that
should not be a source of the errors (as mentioned by Sherry). Telling us
we can do something with a program and then telling us that doing it might
cause
While clearing the Clip board for another source, I received Error 3021 and
Legacy 8 closes. Opened Source Clipboard clicked on Clear All to remove
the old source. A message appeared Are You sure that you want to clear the
Clipboard, after clicking Yes, I receive Error 3021 and Legacy Closes. Is
Yes
Rich in LA CA
From: R G Strong-genes rgstrongge...@gmail.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Monday, April 9, 2012 10:12 AM
Subject: Re: [LegacyUG] Run-time error 3021
I believe what he meant was that by you not saving the new person and new
...@gmail.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Monday, April 9, 2012 10:12 AM
Subject: Re: [LegacyUG] Run-time error 3021
I believe what he meant was that by you not saving the new person and new
event before you add another event you are creating the runtime error because
there is no record
...@yahoo.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Sunday, April 8, 2012 9:59 AM
Subject: Re: [LegacyUG] Run-time error 3021
Rich, I don't understand your reply to my message!
Marilyn
(I removed the rest of my original post...for brevity)
From: RICHARD SCHULTHIES
, April 08, 2012 5:59 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
Rich, I don't understand your reply to my message!
Marilyn
(I removed the rest of my original post...for brevity
. By not saving you are
expecting the other to be “stored” in the computer memory while you add
another, etc.
Russ
From: Marilyn Clark
Sent: Sunday, April 08, 2012 12:59 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
Rich, I don't understand your reply to my message
: [LegacyUG] Run-time error 3021
Rich, I don't understand your reply to my message!
Marilyn
(I removed the rest of my original post...for brevity)
From: RICHARD SCHULTHIES fourpa...@verizon.net
To: LegacyUserGroup@LegacyUsers.com
Sent: Sunday, April 8, 2012 1:48 AM
the Source and Event clipboards, as appropriate, for sourcing.
Ron Ferguson
http://www.fergys.co.uk/
-Original Message-
From: Sherry/Support
Sent: Monday, April 09, 2012 6:18 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
She has also sent in a support
Yes - you can add birth,bap/chr, death, bur/cremation and then add an
Event without saving the vitals and then add additional events after
saving the new Event you just added.
It looked to me like she wrote that she was addingEvents/Facts without
saving each Add Event window (Then click on add
09, 2012 7:08 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
Sherry,
If I have understood the initial problem correctly, then it is possible to
do as Marilyn suggests, as I have said it is a technique which I have used
many times - and am just getting ready
@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
Yes - you can add birth,bap/chr, death, bur/cremation and then add an
Event without saving the vitals and then add additional events after
saving the new Event you just added.
It looked to me like she wrote that she was addingEvents/Facts without
On 09/04/2012 19:08, Ron Ferguson wrote:
click the Add Button, now
add, say a Residence Event, then again without saving, click the Add Another
Button and add the details for, say, occupation.
Where is this Add Another Button? I don't have one! The only way I
can add the Occupation Event is
-Original Message-
From: Jenny M Benson
Sent: Monday, April 09, 2012 8:17 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Run-time error 3021
On 09/04/2012 19:08, Ron Ferguson wrote:
click the Add Button, now
add, say a Residence Event, then again without saving, click
On 09/04/2012 20:36, Ron Ferguson wrote:
Individual's Information Screen, in the Event Box below click Add, on the
Add Event to... Screen: on the right hand side between Zoom and Wordwrap.
Oh yes, so it is! Had never consciously noticed that before, and didn't
see it just now because I had
: [LegacyUG] Run-time error 3021
I believe what he meant was that by you not saving the new person and new
event before you add another event you are creating the runtime error because
there is no record because you did not save the first record and event. You
should save the first event before you
Subject: Re: [LegacyUG] Run-time error 3021
Sherry,
If I have understood the initial problem correctly, then it is possible to
do as Marilyn suggests, as I have said it is a technique which I have used
many times - and am just getting ready to test again.
If you go to the Individual's Information
@LegacyUsers.com
Sent: Saturday, April 7, 2012 12:10 PM
Subject: [LegacyUG] Run-time error 3021
I sent this problem report to the folks at Legacy today, but thought I'd pick
the brains of other users here, too. Here's what I have going on:
When adding new child, I show family screen, and R-click
Sent: Saturday, April 7, 2012 12:10 PM
Subject: [LegacyUG] Run-time error 3021
I sent this problem report to the folks at Legacy today, but thought I'd pick
the brains of other users here, too. Here's what I have going on:
When adding new child, I show family screen, and R-click in the boxes
I sent this problem report to the folks at Legacy today, but thought I'd pick
the brains of other users here, too. Here's what I have going on:
When adding new child, I show family screen, and R-click in the boxes below to
add a new son or daughter.
I add name, dob. and pob.(I don't save yet)
On 4/7/2012 3:10 PM, Marilyn Clark wrote:
I sent this problem report to the folks at Legacy today, but thought I'd
pick the brains of other users here, too. Here's what I have going on:
Did you go here and follow these suggestions.
http://www.legacyfamilytree.com/helpJetServPk.asp
--
Gene
I did everything at least twice. I only exported once. I thought I'd made that
clear...
Marilyn
From: Gene Young n2...@cfl.rr.com
To: LegacyUserGroup@LegacyUsers.com
Sent: Saturday, April 7, 2012 12:44 PM
Subject: Re: [LegacyUG] Run-time error 3021
On 4/7
On 4/7/2012 5:21 PM, Marilyn Clark wrote:
I did everything at least twice. I only exported once. I thought I'd
made that clear...
Marilyn
You did not mention going to Legacy's website for a solution, but if
that didn't work I would wait for Monday to contact support again. They
do not work
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