Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-12 Thread Mas
Qa should run backtraces for the dev team. The dev team can focus on implementing the fixes. We should not ask end users to perform the traces. If they are comfortable with doing it . Then this is great. As I was told the wiki is for contributors and not end users. Mas On Sep 7, 2012 4:05 PM,

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-10 Thread Michael Meeks
Hi Julien, On Fri, 2012-09-07 at 14:47 -0700, julien2412 wrote: First backtrace are very useful only if they contain symbols. Well - not -entirely- true, some backtrace is better than nothing at all, but to have much hope of going wrong we need a symbols trace - yes. Why is that ?

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-10 Thread Alexander Thurgood
Le 10/09/12 10:47, Michael Meeks a écrit : Hi Michael, And for Mac too please :-) It always seems to me to be such a pointless exercise running gdb as a QA member against daily builds that have no symbols. Right; so I believe Norbert was/is going to tweak his tinderbox to provide

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-08 Thread Alex Thurgood
On 09/07/2012 11:47 PM, julien2412 wrote: Just to add my support for Julien's request : But: Main (all?) Linux distributions provide the LO symbols package so you don't need to build LO to retrieve useful bt. And for Mac too please :-) It always seems to me to be such a pointless exercise

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Michael Meeks
Hi John, On Fri, 2012-09-07 at 19:10 +0200, John Smith wrote: Maybe im just dumb, but: Once you have provided a reliable and reproducible test case (in this case, download the odt file attached to the report and save it as docx in libreoffice), is there still a need to provide further info at

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved quickly. Ways to do that are: * getting a stack-trace with full debugging

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
On Fri, Sep 7, 2012 at 10:44 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread khagaroth
The best solution would be to have a debug symbol server, then there would be easily accessible debug symbols even for the release builds. ___ LibreOffice mailing list LibreOffice@lists.freedesktop.org

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero jmadero@gmail.com wrote: Sounds good, but I agree with John that better instructions are needed. I'm working on a new triage page and hopefully in there we can get someone to contribute incredibly precise, easy for noobs, instructions for every

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
I'll bring this up at our next conference call and see if there is a possible solution. Best Regards, Joel On Fri, Sep 7, 2012 at 12:48 PM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero jmadero@gmail.com wrote: Sounds good, but I agree with John

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:49 PM, Joel Madero jmadero@gmail.com wrote: I'll bring this up at our next conference call and see if there is a possible solution. Best Regards, Joel May I humbly note that I personally feel that developers should be able to produce their own backtraces, given

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide. It's maximizing the efficiency of our abilitieslimited # of developers

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:59 PM, Joel Madero jmadero@gmail.com wrote: This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide.

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread julien2412
Just some thoughts here. First backtrace are very useful only if they contain symbols. It's more difficult to retrieve bt on Windows than on Linux (I don't know how MacOs could be compared with them) It seems no daily builds contain symbols or missed it (http://dev-builds.libreoffice.org/daily/).

[Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Hi All, Came across this bug FDO#45570 and I've already nominated as a most annoying bug but I think that devs might appreciate me getting some kind of a log or something together for the crash. What type of log should I create and how do I go about doing this (basic steps, my knowledge of

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero jmadero@gmail.com wrote: Hi All, Came across this bug FDO#45570 and I've already nominated as a most annoying bug but I think that devs might appreciate me getting some kind of a log or something together for the crash. What type of log should I

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
I don't see that helping much, as the developer who takes this one can quickly do this themselves. A working doc only takes 2 seconds to make. Best Regards, Joel On Fri, Sep 7, 2012 at 9:35 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:38 PM, Joel Madero jmadero@gmail.com wrote: I don't see that helping much, as the developer who takes this one can quickly do this themselves. A working doc only takes 2 seconds to make. Best Regards, Joel Another random thought then: Is there a way to reproduce

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and functioning, I had 5 open FDO tabs in FF and picked the wrong one. https://bugs.freedesktop.org/show_bug.cgi?id=48569 My apologies Joel On Fri, Sep 7, 2012 at 9:57 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:59 PM, Joel Madero jmadero@gmail.com wrote: Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and functioning, I had 5 open FDO tabs in FF and picked the wrong one. https://bugs.freedesktop.org/show_bug.cgi?id=48569 My apologies Joel Maybe

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Michael Meeks
Hi John, On Fri, 2012-09-07 at 19:10 +0200, John Smith wrote: Maybe im just dumb, but: Once you have provided a reliable and reproducible test case (in this case, download the odt file attached to the report and save it as docx in libreoffice), is there still a need to provide further info at

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved quickly. Ways to do that are: * getting a stack-trace with full debugging

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
On Fri, Sep 7, 2012 at 10:44 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread khagaroth
The best solution would be to have a debug symbol server, then there would be easily accessible debug symbols even for the release builds. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings:

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero jmadero@gmail.com wrote: Sounds good, but I agree with John that better instructions are needed. I'm working on a new triage page and hopefully in there we can get someone to contribute incredibly precise, easy for noobs, instructions for every

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:49 PM, Joel Madero jmadero@gmail.com wrote: I'll bring this up at our next conference call and see if there is a possible solution. Best Regards, Joel May I humbly note that I personally feel that developers should be able to produce their own backtraces, given

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide. It's maximizing the efficiency of our abilitieslimited # of developers

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:59 PM, Joel Madero jmadero@gmail.com wrote: This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide.