[Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Hi All, Came across this bug FDO#45570 and I've already nominated as a most annoying bug but I think that devs might appreciate me getting some kind of a log or something together for the crash. What type of log should I create and how do I go about doing this (basic steps, my knowledge of

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero jmadero@gmail.com wrote: Hi All, Came across this bug FDO#45570 and I've already nominated as a most annoying bug but I think that devs might appreciate me getting some kind of a log or something together for the crash. What type of log should I

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
I don't see that helping much, as the developer who takes this one can quickly do this themselves. A working doc only takes 2 seconds to make. Best Regards, Joel On Fri, Sep 7, 2012 at 9:35 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 6:11 PM, Joel Madero

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:38 PM, Joel Madero jmadero@gmail.com wrote: I don't see that helping much, as the developer who takes this one can quickly do this themselves. A working doc only takes 2 seconds to make. Best Regards, Joel Another random thought then: Is there a way to reproduce

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and functioning, I had 5 open FDO tabs in FF and picked the wrong one. https://bugs.freedesktop.org/show_bug.cgi?id=48569 My apologies Joel On Fri, Sep 7, 2012 at 9:57 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 6:59 PM, Joel Madero jmadero@gmail.com wrote: Wrong Bug, dammit, my bad. Here is the proper one, attachment is there and functioning, I had 5 open FDO tabs in FF and picked the wrong one. https://bugs.freedesktop.org/show_bug.cgi?id=48569 My apologies Joel Maybe

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Michael Meeks
Hi John, On Fri, 2012-09-07 at 19:10 +0200, John Smith wrote: Maybe im just dumb, but: Once you have provided a reliable and reproducible test case (in this case, download the odt file attached to the report and save it as docx in libreoffice), is there still a need to provide further info at

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved quickly. Ways to do that are: * getting a stack-trace with full debugging

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
On Fri, Sep 7, 2012 at 10:44 AM, John Smith lbalba...@gmail.com wrote: On Fri, Sep 7, 2012 at 7:24 PM, Michael Meeks michael.me...@suse.com wrote: Hi John, You can always make it easier for a developer to solve - and the easier it is, the more likely it is to get solved

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread khagaroth
The best solution would be to have a debug symbol server, then there would be easily accessible debug symbols even for the release builds. ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings:

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:42 PM, Joel Madero jmadero@gmail.com wrote: Sounds good, but I agree with John that better instructions are needed. I'm working on a new triage page and hopefully in there we can get someone to contribute incredibly precise, easy for noobs, instructions for every

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:49 PM, Joel Madero jmadero@gmail.com wrote: I'll bring this up at our next conference call and see if there is a possible solution. Best Regards, Joel May I humbly note that I personally feel that developers should be able to produce their own backtraces, given

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread Joel Madero
This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide. It's maximizing the efficiency of our abilitieslimited # of developers

Re: [Libreoffice-qa] How Can I Provide More Info For Developers

2012-09-07 Thread John Smith
On Fri, Sep 7, 2012 at 9:59 PM, Joel Madero jmadero@gmail.com wrote: This isn't for end-users, it's for QA team..and it's our job to do as much as possible to help the developers. I know when I'm doing the development side I appreciate whatever previous info users and QA can provide.