Re: [Mailman-Users] Diagnosing command failures

2015-01-22 Thread Stephen J. Turnbull
Peter Shute writes: A lot of people use the cPanel version and can't do anything complicated for support. Even though this particular case is about trying to help a difficult user to do something that's normally straightforward that's probably pointless anyway, I hope v3 at least gives

Re: [Mailman-Users] Diagnosing command failures

2015-01-22 Thread Gary Merrill
: [Mailman-Users] Diagnosing command failures Peter Shute writes: A lot of people use the cPanel version and can't do anything complicated for support. Even though this particular case is about trying to help a difficult user to do something that's normally straightforward that's

Re: [Mailman-Users] Diagnosing command failures

2015-01-22 Thread Barry S. Finkel
On 1/22/2015 10:10 AM, Gary Merrill wrote: Again, thanks to all of you for your responses. There are a number of thorny issues in attempting to fix (or at least address) what is wrong here. The original conceptual model of something like Mailman isn't quite right for the situation being

Re: [Mailman-Users] Diagnosing command failures

2015-01-22 Thread Stephen J. Turnbull
Gary Merrill writes: I know the kinds of problems you guys are facing -- although you should be somewhat grateful that you aren't dealing with the FDA, insurance companies, gigantic healthcare organizations, the CDC, and multiple pharma companies. :-) I don't have to deal with them, but

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Peter Shute
If he can't get that to work, perhaps you could schedule a script to run it yourself and email him the results, say once a week. Peter Shute Sent from my iPad On 22 Jan 2015, at 3:42 am, Mark Sapiro m...@msapiro.net wrote: And, you could send him an email with a

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Mark Sapiro
On 01/21/2015 06:25 AM, Gary Merrill wrote: Finally, let's consider The problem here is we don't anticipate a third party acting at a distance and unable to get reliable information from his user. Why not? This seems quite a reasonable scenario to anticipate. Users are notoriously

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Brian Carpenter
Gary Merrill wrote: Now you might argue that Mailman was never intended to be deployed in such a lame support environment. That is almost It sounds like a fairly typical mailman support environment. certainly true. But it's ALMOST good enough to stand on its own feet in this

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Mark Sapiro
On 01/21/2015 08:42 AM, Mark Sapiro wrote: And, you could send him an email with a mailto:LISTNAME-request@...?subject=who%20PASSWORD link in it hand have him just click that and send. I assume you can find his password with something like bin/dumpdb lists/LISTNAME/config.pck | grep his

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Mark Sapiro
On 01/21/2015 07:44 PM, Gary Merrill wrote: I do appreciate your efforts to help, but you should realize that some of them are based on assumptions that simply don't hold in this case -- although they pretty universally held when Mailman was originally written, and for some time afterward.

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Gary Merrill
=chathamdesign@python.org] On Behalf Of Mark Sapiro Sent: Wednesday, January 21, 2015 9:04 PM To: mailman-users@python.org Subject: Re: [Mailman-Users] Diagnosing command failures On 01/21/2015 08:42 AM, Mark Sapiro wrote: And, you could send him an email with a mailto:LISTNAME-request

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Peter Shute
Gary Merrill wrote: Now you might argue that Mailman was never intended to be deployed in such a lame support environment. That is almost It sounds like a fairly typical mailman support environment. certainly true. But it's ALMOST good enough to stand on its own feet in this

Re: [Mailman-Users] Diagnosing command failures

2015-01-21 Thread Gary Merrill
Design Consultants +1 919.271.7259 -Original Message- From: Mark Sapiro [mailto:m...@msapiro.net] Sent: Tuesday, January 20, 2015 11:01 PM To: ghmerr...@chathamdesign.com; mailman-users@python.org Subject: Re: [Mailman-Users] Diagnosing command failures On 01/20/2015 06:59 PM, Gary

Re: [Mailman-Users] Diagnosing command failures

2015-01-20 Thread Gary Merrill
+1 919.271.7259 -Original Message- From: Mailman-Users [mailto:mailman-users- bounces+ghmerrill=chathamdesign@python.org] On Behalf Of Mark Sapiro Sent: Monday, January 19, 2015 6:09 PM To: mailman-users@python.org Subject: Re: [Mailman-Users] Diagnosing command failures On 01

Re: [Mailman-Users] Diagnosing command failures

2015-01-20 Thread Mark Sapiro
On 01/20/2015 06:59 PM, Gary Merrill wrote: I was really asking whether there is a way to diagnose command failures in Mailman, and it's clear at this point that the answer is No. This isn't entirely unexpected, but I just wanted to check in case there happened to be something that I'd missed.

Re: [Mailman-Users] Diagnosing command failures

2015-01-19 Thread Mark Sapiro
On 01/19/2015 03:09 PM, Mark Sapiro wrote: I suggest the easiest thing is to direct him to the list info page at a URL like http://example.com/mailman/listinfo/LISTNAME, enter his email address and list password in the Address: and Password: boxes near the bottom of the page and click the

Re: [Mailman-Users] Diagnosing command failures

2015-01-19 Thread Mark Sapiro
On 01/19/2015 08:30 AM, Gary Merrill wrote: Second, this is a mailing list for a (loosely run) community band, this user is the president of the band and needs access to the mailing list. Implementing a Mailman list had as its primary goals addressing the problems involved in this user's

[Mailman-Users] Diagnosing command failures

2015-01-19 Thread Gary Merrill
Is there any technique to diagnose precisely why/how a particular (email) command to a list has failed? I have a user (a SINGLE user, so far as I know) who cannot get the list of members by using the 'who password' command. He successfully gets his password with the 'password' command, but

Re: [Mailman-Users] Diagnosing command failures

2015-01-19 Thread Gary Merrill
Users; Robert Heller Subject: Re: [Mailman-Users] Diagnosing command failures At Mon, 19 Jan 2015 10:10:32 -0500 ghmerr...@chathamdesign.com wrote: Is there any technique to diagnose precisely why/how a particular (email) command to a list has failed? I have a user (a SINGLE user

Re: [Mailman-Users] Diagnosing command failures

2015-01-19 Thread Robert Heller
At Mon, 19 Jan 2015 10:10:32 -0500 ghmerr...@chathamdesign.com wrote: Is there any technique to diagnose precisely why/how a particular (email) command to a list has failed? I have a user (a SINGLE user, so far as I know) who cannot get the list of members by using the 'who password'