Re: On distro users feedback

2007-09-27 Thread Luis Villa
On 9/27/07, Calum Benson [EMAIL PROTECTED] wrote: On Wed, 2007-09-26 at 23:14 +0300, Lucas Rocha wrote: I have some ideas about how to make this happen but I'd like to know the opinion of you, marketing fellows, first. My first-step-plan is to (maybe) schedule an IRC meeting with members

Re: On distro users feedback

2007-09-27 Thread Calum Benson
On Thu, 2007-09-27 at 12:44 -0400, Luis Villa wrote: My thinking was always that this was part of the role of the bugsquad, since you can't do a good job processing bugs without understanding user needs, project priorities, etc., Or to put it another way- if bugsquad doesn't have a lot of the

Re: On distro users feedback

2007-09-27 Thread John Williams
On Thu, 2007-09-27 at 17:32 +0100, Calum Benson wrote: I've always wondered if maybe we need a dedicated 'user feedback' squad along the lines of the bug squad... a single point of contact (well, a single group of people) to whom user feedback from all sources is channeled[1], who would then

Re: On distro users feedback

2007-09-26 Thread Ken VanDine
As a distro developer, I can say you are right. We get lots of informal feedback from our users. For example... with 2.20 we had dozens of people complaining they couldn't figure out how to change the theme. Suggestions for getting this feedback to people that can do something about it? I

Re: On distro users feedback

2007-09-26 Thread John Williams
It continually amazes me when producers of market offerings (vendors) refer to feedback as informal or anecdotal. As if formal feedback (I presume people are referring to focus groups and surveys here) gave you any better information. The only deficiency of the informal user feedback is that it

Re: On distro users feedback

2007-09-26 Thread Olav Vitters
On Thu, Sep 27, 2007 at 09:24:02AM +1200, John Williams wrote: OK, now I'm out of ideas. I suppose I am thinking of a page something like feedback.gnome.org/telluswhatyouthink where people could just past or write stuff in a text box, and possible some ability to attach binary data. And an