Dear Pak Syafril,

Setelah kami upgrade versi DMaemon dari v.16 menjadi v.23 ada beberapa issue
yang belakangan ini muncul
Salah satunya ialah terkadang ada email yang pending dari ironport menuju
mdaemon
Dari domain yang sama terkadang pending hingga 1 hari baru masuk ke
madaemon, tp dilain waktu domain yang sama bisa langsung masuk ke medaemon.
Yang sudah saya lakukan ialah memperbesar concurrent smtp-in dari 800
menjadi 1000, tetapi sepertinya bukan itu solusi atau akar permasalahannya.

Mohon advicenya Pak, kira-kira apa yang harus ditunning dari sisi mdaemon? 


Berikut log dari ironport nya

23 Nov 2023 15:45:49 (GMT +07:00)       SMTP delivery connection (DCID
4161117) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 15:46:32 (GMT +07:00)       SMTP delivery connection (DCID
4161130) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 15:48:08 (GMT +07:00)       SMTP delivery connection (DCID
4161169) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 15:50:29 (GMT +07:00)       Incoming connection (ICID 3889451)
has sender_group: UNKNOWNLIST, sender_ip: 40.107.223.66 and sbrs: 3.4
23 Nov 2023 15:50:29 (GMT +07:00)       Protocol SMTP interface Data 2 (IP
172.30.30.100) on incoming connection (ICID 3889451) from sender IP
40.107.223.66. Reverse DNS host
mail-dm6nam11on2066.outbound.protection.outlook.com verified yes.
23 Nov 2023 15:50:29 (GMT +07:00)       (ICID 3889451) ACCEPT sender group
UNKNOWNLIST match sbrs[-1.0:10.0] SBRS 3.4 sender IP 40.107.223.66 country
United States
23 Nov 2023 15:50:29 (GMT +07:00)       Message 39482521 Sender Domain:
accountprotection.microsoft.com
23 Nov 2023 15:50:29 (GMT +07:00)       Start message 39482521 on incoming
connection (ICID 3889451).
23 Nov 2023 15:50:29 (GMT +07:00)       Message 39482521 enqueued on
incoming connection (ICID 3889451) from
account-security-nore...@accountprotection.microsoft.com.
23 Nov 2023 15:50:29 (GMT +07:00)       Message 39482521 direction: incoming
23 Nov 2023 15:50:29 (GMT +07:00)       Message 39482521 on incoming
connection (ICID 3889451) added recipient (reinge.haria...@kapalapi.co.id).
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 contains message ID
header '<XRQWMVDSKLU4.RME5Q5DEF81T@SN1PEPF00011081>'.
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 original subject on
injection: Your EY account verification code
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 Domains for which
SDR is requested: reverse DNS host:
mail-dm6nam11on2066.outbound.protection.outlook.com, helo:
NAM11-DM6-obe.outbound.protection.outlook.com, env-from:
accountprotection.microsoft.com, header_from:
accountprotection.microsoft.com, reply_to: Not Present
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 Consolidated Sender
Reputation: Neutral, Threat Category: N/A. Youngest Domain Age: 1 month for
domain: NAM11-DM6-obe.outbound.protection.outlook.com
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 (9280 bytes) from
account-security-nore...@accountprotection.microsoft.com ready.
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 has sender_group:
UNKNOWNLIST, sender_ip: 40.107.223.66 and sbrs: 3.4
23 Nov 2023 15:50:30 (GMT +07:00)       Message 39482521 matched
per-recipient policy URL_FILTERING for inbound mail policies.
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by
Anti-Spam engine: CASE. Interim verdict: Negative
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by
Anti-Spam engine CASE. Interim verdict: definitely negative.
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by
Anti-Spam engine: CASE. Final verdict: Negative
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by
Anti-Virus engine Sophos. Interim verdict: CLEAN
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by
Anti-Virus engine. Final verdict: Negative
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 scanned by Advanced
Malware Protection engine. Final verdict: SKIPPED(no attachment in message)
23 Nov 2023 15:50:31 (GMT +07:00)       Message 39482521 queued for
delivery.
23 Nov 2023 15:52:36 (GMT +07:00)       SMTP delivery connection (DCID
4161285) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 15:54:11 (GMT +07:00)       (DCID 4161117) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 15:54:15 (GMT +07:00)       (DCID 183203) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 15:54:15 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 15:55:15 2023 as per
bounce profile Default.
23 Nov 2023 15:54:23 (GMT +07:00)       SMTP delivery connection (DCID
4161319) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 16:01:13 (GMT +07:00)       (DCID 4161285) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 16:03:17 (GMT +07:00)       (DCID 184085) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 16:03:17 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 16:05:17 2023 as per
bounce profile Default.
23 Nov 2023 16:12:01 (GMT +07:00)       (DCID 4161130) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 16:16:02 (GMT +07:00)       (DCID 185403) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 16:16:02 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 16:20:02 2023 as per
bounce profile Default.
23 Nov 2023 16:23:54 (GMT +07:00)       (DCID 4161319) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 16:24:05 (GMT +07:00)       (DCID 188642) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 16:24:05 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 16:32:04 2023 as per
bounce profile Default.
23 Nov 2023 16:34:43 (GMT +07:00)       (DCID 4161169) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 16:36:46 (GMT +07:00)       (DCID 190403) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 16:36:46 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 16:52:46 2023 as per
bounce profile Default.
23 Nov 2023 16:50:21 (GMT +07:00)       SMTP delivery connection (DCID
4162623) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 16:55:11 (GMT +07:00)       (DCID 4162623) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 16:55:15 (GMT +07:00)       (DCID 194152) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 16:55:15 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 17:27:15 2023 as per
bounce profile Default.
23 Nov 2023 17:20:26 (GMT +07:00)       SMTP delivery connection (DCID
4163204) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 17:28:44 (GMT +07:00)       (DCID 4163204) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 17:32:50 (GMT +07:00)       (DCID 199967) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 17:32:50 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 18:32:50 2023 as per
bounce profile Default.
23 Nov 2023 18:25:33 (GMT +07:00)       SMTP delivery connection (DCID
4164329) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 18:38:37 (GMT +07:00)       (DCID 4164329) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 18:38:40 (GMT +07:00)       (DCID 209297) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 18:38:40 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 19:38:40 2023 as per
bounce profile Default.
23 Nov 2023 19:06:31 (GMT +07:00)       SMTP delivery connection (DCID
4165152) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 19:07:27 (GMT +07:00)       (DCID 4165152) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 19:07:32 (GMT +07:00)       (DCID 216956) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 19:07:32 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 20:07:32 2023 as per
bounce profile Default.
23 Nov 2023 20:06:21 (GMT +07:00)       SMTP delivery connection (DCID
4165987) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 20:08:33 (GMT +07:00)       (DCID 4165987) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 20:08:37 (GMT +07:00)       (DCID 223583) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 20:08:37 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 21:08:37 2023 as per
bounce profile Default.
23 Nov 2023 21:06:45 (GMT +07:00)       SMTP delivery connection (DCID
4166592) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 21:11:16 (GMT +07:00)       (DCID 4166592) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 21:11:20 (GMT +07:00)       (DCID 230136) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 21:11:20 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 22:11:20 2023 as per
bounce profile Default.
23 Nov 2023 22:10:53 (GMT +07:00)       SMTP delivery connection (DCID
4167648) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 22:12:28 (GMT +07:00)       (DCID 4167648) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 22:16:30 (GMT +07:00)       (DCID 235995) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 22:16:30 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Thu Nov 23 23:16:30 2023 as per
bounce profile Default.
23 Nov 2023 23:14:20 (GMT +07:00)       SMTP delivery connection (DCID
4168445) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
23 Nov 2023 23:19:34 (GMT +07:00)       (DCID 4168445) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
23 Nov 2023 23:23:36 (GMT +07:00)       (DCID 241433) Message 39482521 to
reinge.haria...@kapalapi.co.id delayed. Reason: 4.3.0 - Other mail system
problem ('451', ['4.3.0 Please try later']) []
23 Nov 2023 23:23:36 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id pending until Fri Nov 24 00:23:36 2023 as per
bounce profile Default.
24 Nov 2023 00:13:54 (GMT +07:00)       SMTP delivery connection (DCID
4169000) opened from Cisco IronPort interface 172.30.30.100 to IP address
172.30.2.2 on port 25.
24 Nov 2023 00:24:46 (GMT +07:00)       (DCID 4169000) Delivery started for
message 39482521 to reinge.haria...@kapalapi.co.id.
24 Nov 2023 00:26:53 (GMT +07:00)       (DCID 4169000) Delivery details:
Message 39482521 sent to reinge.haria...@kapalapi.co.id
24 Nov 2023 00:26:53 (GMT +07:00)       Message 39482521 to
reinge.haria...@kapalapi.co.id received remote SMTP response '2.6.0 Ok,
message saved <Message-ID: <XRQWMVDSKLU4.RME5Q5DEF81T@SN1PEPF00011081>>'.

Terimakasih,
Asep. Y


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