Microsoft recalls small-business product

By Ina Fried
http://news.com.com/Microsoft+recalls+small-business+product/2100-1010_3-6099857.html

Story last modified Fri Jul 28 12:34:36 PDT 2006

REDMOND, Wash.--Microsoft said on Friday that it is recalling an update 
to its Small Business Server product because of a glitch found late in 
the manufacturing process.

The company said it found a problem with Windows Small Business Server 
2003 R2 after the product was released to computer makers but before it 
was made broadly available. Small Business Server is a product that 
combines the Windows Server operating system with the Microsoft Exchange 
e-mail server and other software. The R2 release is an update to the 
original version that was finished in 2003.

"Recently, and during a regular audit as part of our software production 
process, Microsoft became aware of an issue with the final...software 
containing non-final versions of a few core components," Microsoft said 
in a statement provided to CNET News.com. "Since Microsoft has only just 
released SBS 2003 R2 to our manufacturing partners (OEMs, system 
builders and distributors), and it is not yet generally available to 
customers, the scope of this concern for partners and customers is very 
limited."

Microsoft said it was recalling and would reissue the software, and 
general availability of the product would see a "minor delay."

"Our customers and partners are our first priority, and while a short 
delay in availability of SBS 2003 R2 is unfortunate, delivering the 
highest quality Small Business Server product to our customers and 
partners, is the right thing to do," Microsoft said.

One analyst said that the fact that a glitch can show up so late in 
Microsoft's manufacturing process shows the challenges the software 
maker faces as its software becomes ever more complex. That challenge is 
heightened by the fact that the company no longer relies on burning all 
of its products to CDs and so it doesn't have the luxury of taking that 
time to find bugs.

"This isn't really a stellar advertisement for Microsoft's plan to roll 
out more and more complex software through automatic update," Directions 
on Microsoft analyst Rob Helm said.

Helm said that while this glitch affected just a few people, a problem 
with something going out over Automatic Update could potentially affect 
millions of people. Microsoft said earlier this week that it would use 
the auto-updating utility to deliver Internet Explorer 7 for Windows XP.




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