Sounds about on par with my experience so far.
We have a client who uses jive and we manage their network and when this
client opens tickets with jive, they get copy+pasted the exact same email
every time telling the client to make sure sip alg is disabled, check
firewall, etc. We have repeatedly
Would also appreciate the clueful contact as I have the same experience
with going through the normal support escalation. Primarily interested in
the networking folk who are intimately familiar with the Adtran CPE they
ship to customers. The 'Engineers' shipped two devices with no gateways
Thanks to all replies off-list. Contact has been made with all the right
people in the right places. It really is amazing to see how active the
nanog community is and all the great players involved.
Chris
On Fri, Nov 7, 2014 at 6:24 PM, chris tknch...@gmail.com wrote:
Sorry for the noise but
Sorry for the noise but If anyone from Jive Communications is on the list
or if anyone has any clueful technical contacts please contact me offlist.
I have a very frustrated mutual customer we provide network services to who
utilizes Jive for their voice and we can see that there is intermittent
On 11/7/14, 6:24 PM, chris wrote:
I have a very frustrated mutual customer we provide network services to who
utilizes Jive for their voice and we can see that there is intermittent
reachability problems and all attempts to go through normal support with
the information we have provided are
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