Mike Alsweiler wrote:
Hello all. I would like to change to output of the Search CSV format
to be comma separated rather than tab separated. I am running version
2.2. I found the tip below in the mailing list. My quesiotn is (sorry,
I'm a newbie!) if I change this code as suggested below, will I
Hi.
Sometimes we need to send emails to other people than the ticket customer.
Maybe I need to correspond with a service representative of a manufacturer. I
want to keep this correspondence within the ticket and naturally I use the
reply function of the ticket and enter the address of the
Lars Jørgensen wrote:
Sometimes we need to send emails to other people than the ticket
customer. Maybe I need to correspond with a service representative
of a manufacturer. I want to keep this correspondence within the
ticket and naturally I use the reply function of the ticket and
enter the
Thank you Torsten,
But, after having a look at that, i didn't find yet why It's not possible to
select more than 28 tickets :(. Can you give me a key? Whats supposed I have
to take care?
In the other hand, I can't use generic agent because 90% of tickets can be
erased, and it must be done by
Hi Lars
We use two tickets which are linked in parent / child relation. The parent
ticket is the ticket we communicate to our customers, the child is the ticket
we communicate to a supplier (e.g. to get a bugfix). Doing so we have always
the right to: addresses and never an answer sent to the
Hi,
I am trying to configure OTRS to send an email to a specific person when the
client create a ticket.
For example, I want that as soon as every ticket creted in Queue1 the server
sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...
Thank you very much,
--
Daniel Castro -
Hi Klaus and Niels.
Thank you for your answers. I'll try to look into linking!
--
Lars
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Klaus Bruno
Sent: Monday, June 23, 2008 1:11 PM
To: User questions and discussions about OTRS.org
Subject: Re:
Hi group.
Now I've tried it a bit and it's cumbersome (or I'm doing it wrong).
If I want to split out a new child ticket from the current ticket, i click
split on the ticket (in the bottom right). This creates a new ticket but it
is not linked to the original ticket. I have to manually link it
Hello
I has installed SystemMonitor plugin. I know how to run it with a
nagios server but ... can SystemMonitor plugin receive messages from
different nagios servers and queuing on different queues?
Thank you
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Lars Jørgensen wrote:
Now I've tried it a bit and it's cumbersome (or I'm doing it wrong).
If I want to split out a new child ticket from the current ticket, i
click split on the ticket (in the bottom right). This creates a
new ticket but it is not linked to the original ticket. I have to
hi Nils,
Is it supposed to work this way or am I misunderstanding?
It's mostly supposed to work this way. There are a lot of ways people
will want to use a ticket system and OTRS can accomodate a lot of
them. This generic approach might mean that not everything is
optimized for your usage
Hi Jose
You can configure additional things easy with the standard post master
filter. They works in conjunction with the system monitoring plugin.
I have three nagios servers which genereates tickets in different queues
based on the From and Body of the messages and set X-OTRS-Queue and
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Hi David,
But, after having a look at that, i didn't find yet why It's not
possible to select more than 28 tickets :(. Can you give me a key? Whats
supposed I have to take care?
Sorry, maybe my advice was a little to short. However, at the end of
Hi,
I am trying to configure OTRS to send an email to a specific person when the
client create a ticket.
For example, I want that as soon as every ticket creted in Queue1 the server
sends an email to supportanalyst1, Queue2 supportanalyst2 and so ever...
Thank you very much,
--
Daniel Castro -
Thank you Torsten.
Looks difficult, but no impossible. I'll try to modify the loop.
Regards!
David
2008/6/23 Torsten Thau [EMAIL PROTECTED]:
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Hi David,
But, after having a look at that, i didn't find yet why It's not
possible to select
Daniel Castro wrote:
I am trying to configure OTRS to send an email to a specific person
when the client create a ticket.
For example, I want that as soon as every ticket creted in Queue1
the server sends an email to supportanalyst1, Queue2 supportanalyst2
and so ever...
Have you checked
Hi ,
Have a great day...
Please help me to ingrate with OTRS OPENLDAP. My domain name is
example.com
I expecting your reply soon.
It is very urgent requirement, anyone help me
--
Thanks Regards
Sivakumar. E
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Moin,
die aktuellen ITSM-Module lassen sich ja nicht auf otrs 2.3 installieren.
Wird mit dem final release auch ITSM zur Verfügung stehen? Oder gibt es
einen Entwicklungsstand von ITSM, den man sich schon mal ansehen könnte?
Ich erwarte mir jetzt keine garantierten Aussagen dazu, aber wenn es
Ich werde ab 23.06.2008 nicht im Büro sein. Ich kehre zurück am
25.06.2008.
Ich werde Ihre Nachricht nach meiner Rückkehr beantworten.
In dringenden Fällen wenden Sie sich bitte an Herrn Hildebrandt unter
05651-306-8510 bzw. Herrn Uwe Mark 05651-306-8512.
Bei technischen Probleme oder
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Claudia Simsek wrote:
Hallo alle zusammen,
wir haben ein Upgrad von OTRS durchgeführt und anschließend folgende
Probleme festgestellt:
1. Alle alten Verknüpfungen in den bereits vorhandenen Tickets sind nicht
mehr vorhanden.
2. Wenn ich einem
Dear Sender,
Thank you for your e-mail. Please note that I am away from the office between
23-27 June with limited access to my emails.
I will respond to your email as soon as I can.
For general issues, please contact:
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