Re: [otrs] OTRS with Zabbix?

Hi Adam The SystemMonitoring Package is not limited to Nagios. It ist designed as a bunch of RegEx filters which are perfectly implemented for the format of the standard emails Nagios sends out. But you can easy adapt these filters in the sysconf to parse emails sent by other monitoring

Re: [otrs] Integrating with outside ticketing system?

Hi Jason Have a look at the Package SystemMonitoring available from OTRS. I think you can modify it for your requirements. regards, Bruno -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jason B. Loven Sent: Tuesday, June 24, 2008 6:39 PM To:

[otrs] SLA Reporting in OTRS

Hi, I have recently started using OTRS and can quickly generate a report showing how many tickets were in each SLA. However I can't see how to separate them in to which ones passed or failed the SLA. If that isn't possible is it possible to get average and maximum ticket duration times (close

Re: [otrs] SystemMonitoring plugin with multiple nagios services

You mean that the value of FromAddressRegExp is something like [EMAIL PROTECTED]|[EMAIL PROTECTED] org. Then create filters to send tickets to the queues. That's right? Klaus Bruno escribió: Hi Lars it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster)

Re: [otrs] SystemMonitoring plugin with multiple nagios services

Hi Lars Exactly. The SystemMonitoring Postmaster Filter is (afaik) executed before any other postmaster filter. If you set the FromAddressRegExp with the names of your Nagios servers, the package will be executed and the values are parsed. After that you have to define some normal postMaster

[otrs] Subject without Ticketnumber (TicketSubjectClean)

Hello all, by searching a solution for building subjects in answers without Ticketnumbers, I found a sub called TicketSubjectClean. I'm not really fit in perl, but as far as I understand the code, it cleans out the Ticketnumber from the subject. Does anybody know where to activate this param?

[otrs] Format of ticket responses

Whenever I respond to a ticket (e.g. with an empty reponse) it always includes the -prefixed text of the previous email into the system, and I can't find a way to exclude this, other than deleting it manually. Also, the format of responses appears to be: salutation, quoted text, signature;

[otrs] Agent Notifications

Hi, Is there any way to have all agent being notified and NOT ONLY the owner of the ticket when this one does an action on it (a reply to the customer eg.) ? Thanks by advance, Best regards, Laurent MINOST ___ OTRS mailing list: otrs - Webpage:

[otrs] You have 1 new message ! warning

Hi, Does anyone know what is the action to do on a ticket to avoid having continuously the message displayed You have 1 new mlessage ! under the Agent frontend please ? It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any

Re: [otrs] You have 1 new message ! warning

I believe that this happens when you have locked tickets that aren't closed. (Confusing, locking != closing) Go to the top right where it reads locked messages and from there, unlock the messages listed there as need be. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [otrs] You have 1 new message ! warning

Hi Ali, Thanks for your reply. But then what is the utility of this function then please ? When I go to locked tickets and Unlock the only one Ticket I have locked, the New Message Folder in the top left corner of my Agent frontend is updated to 0 BUT when I lock the ticket again to work on

Re: [otrs] You have 1 new message ! warning

Laurent Minost wrote: It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ? Is there any configuration directive for this behaviour please ? By default it will only stop showing unread messages when you reply to, add a note or in general do

Re: [otrs] You have 1 new message ! warning

Laurent Minost wrote: Does anyone know what is the action to do on a ticket to avoid having continuously the message displayed You have 1 new mlessage ! under the Agent frontend please ? It does not seem to disappear by it self even after zooming/read the last ticket followup ... Why ?

Re: [otrs] How can I select more than 28 tickets for bulk action?

grat!!! I'll try asap! 2008/6/24 djtzar [EMAIL PROTECTED]: Or you could try this greasemonkey script :) http://lists.otrs.org/pipermail/otrs/2005-May/007931.html Only works for FF though , HTH On Mon, Jun 23, 2008 at 6:45 PM, David Baratech [EMAIL PROTECTED] wrote: Thank you Torsten.

[otrs] Default install of OTRS + LDAP auth WITH mod_perl major performance issues

Ok, I have a fresh Redhat ES 5 server box. I have OTRS 2.2.5 and im trying to use ITSM. I have only set up LDAP authentication, and made sure mod perl is running. The server does nothing else. When I go to do something like the Admin section, then Packages, it takes WAY too long or times

[otrs] SSO

Hi All If anyone is aware of a recent howto SSO for OTRS, please let me know. I'm aware that apache 2 comes with mod-auth-kerb which can be used for SSO but i can't find any documentation specific about setting up OTRS any help would be appreciated ___

Re: [otrs] Help , Error ticket ID

help please...I'm getting the same error: Message: Need TicketID! Traceback (16547): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.147.2.2) Line: 83 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.24.2.1) Line: 318 Module: Kernel::System::Web::InterfaceCustomer::Run

[otrs] Access Denied - Customer User

Hi I have a few clients where I receive calls from my Customer Users and it’s working fine. Each Customer User is linked to a Customer Company. However, when a user logs in via Customer.PL they can only access their own tickets. If they try to access other users tickets they get an Access

[otrs-de] FAQ, ADMIN und Zeiterfassung weg Heade r anzeigen »

Moin an alle, vielleicht kann mir ja jemand helfen. ich hatte folgendes Problem: ich bin in die Zeiterfassung gegangen und kam mit meinem Admin-Acc nicht mehr in das normale OTRS. Daraufhin hat ein anderer Admin mir einen neuen Admin-Acc gemacht mit dem bin ich dann in die Sys-Config gegangen

[otrs-de] 3 Fragen zur OTRS Ansicht und eine zur Rechteverwaltung

Hallo zusammen, Ich bin jetzt nicht sicher, ob die letzte Mail angekommen ist, da ich Probleme mit meinem Mailserver hatte. Sollte die Mail schon mal durch die Liste gegangen sein entschuldige ich mich dafür und bitte darum, diese Mail zu ignorieren. Andernfalls hoffe ich natürlich auf den ein