Dear Sir,
I have configured the OTRS with Oracle and it's working fine. But when I am
adding ITSM packages for Config Item then sample data for Config Item is not
adding in database. But if i add these pakcages using MYSQL database sample
data is added in MYsql db.
Sir, Please advise me
We want to divide, by services, OTRS gestion and responsability.
I tried to apply administrator role to an user : it becomes
administrator for all files, groups, users, etc...
Is it possible to define a role as a restricted administrator, for a
part of files, groups, users... ?
By default,
Have a look at OTRS Manager:
http://otrs-manager.sourceforge.net/index.php?page=homepage_en
Regards,
Regis
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Alistair
McGlinchy
Envoyé : mardi 24 juin 2008 18:58
À : otrs@otrs.org
Objet : [otrs]
Can the SystemMonitoring module handle multiple different external
systems? We receive tickets from several different outside
ticketing/trouble systems and I'd like to be able to handle them
automatically. Looking at the SystemMonitoring plugin it appears it can
only handle one outside system?
Hi Amir
You need to have a look at your log file, this will likely
be /var/log/messages the syslog file of on Linux and see if you have
insert errors.
If that is the case add these two lines to Config.pm
$ENV{'NLS_DATE_FORMAT'} = '-mm-dd hh24:mi:ss';
$ENV{NLS_LANG} =
