Re: [otrs] serious problem regarind email fetching.. not just Can't create PID file

2012-04-11 Thread Luca Domenella
Hi Jan, i just read your email, but i did it, deleted the email (put in the spam) and then run manaully the download process... regards, Luca Domenella T: +39 06 98962316 M: +39 3426919354 E: luca.domene...@bwinparty.commailto:luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142

[otrs] [3.1.3]: PostMasterMailbox error

2012-04-11 Thread Marco Vannini
It's happening really something with the mail subsystem there :D since 3.1.3 I get many error of this type: ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.10.1 OS: linux Time: Wed Apr 11 10:40:02 2012 Message: Found no Queue for DWH-SIT::Install! Traceback (2751): Module:

Re: [otrs] [3.1.3]: PostMasterMailbox error

2012-04-11 Thread Marco Vannini
Additionally, for the Type I've discovered that was defined with a space at the end (DCO ) and the postmaster filter without it. so now it's not stripped ?! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] [3.1.3]: PostMasterMailbox error

2012-04-11 Thread Marco Vannini
Sorry again. For the message below I was refering to this message: [root@HMCVR0004 bin]# cat ../var/spool/problem-email-ecc9cd296cb599902561a3ba3d05ffb8 | ./ otrs.PostMaster.pl ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.10.1 OS: linux Time: Wed Apr 11 10:50:43 2012 Message: No Type for DCO

Re: [otrs] Performance issues on the owner view

2012-04-11 Thread Rui Francisco
Hi, This was solved with the upgrade to version 3.1.3 It was related to bug# 8297 Thank you Rui On 10-04-2012 15:52, Rui Francisco wrote: Hi, On our installation of OTRS and ITSM módule, we added to the agent ticket zoom view the fields - service (~ 150 services) - sla - ticket type

[otrs] SystemMonitoring link CI problems

2012-04-11 Thread Esteban Monge
Hello: I have Debian GNU/Linux with Linux FUNNYHOST 2.6.32-5-686-bigmem #1 SMP Mon Jan 16 16:42:05 UTC 2012 i686 GNU/Linux Apache: apache2-mpm-prefork 2.2.16-6+squeeze6 Perl libapache2-mod-perl2 2.0.4-7 perl

[otrs] OTRS hangs

2012-04-11 Thread Hiren Joshi
Hi, Some of our agents are complaining about slow loading times when they click on a ticket, top shows this using 100% cpu: /opt/otrs/bin/c It must be a cgi script but which one? Using OTRS 3.0.10 on Centos. Thanks, Josh. -