Rose;
I'm sorry, I don't use OTRS 3, I'm running OTRS 5, so I don't know anything at
all about how your system should be set up.
Hopefully one of the users of OTRS 3 will notice this thread and hazard an
opinion.
Thank you,
Dominic L. Hilsbos, MBA, CSDA
Director – Information Technology
Hi,
I have OTRS 3.0.7 and I have tree notifications event which are :
TicketOwnerUpdate, TicketStateUpdate, TicketQueueUpdate. When any of my
agents has a new ticket he receive 5 notifications mails that contain New
owner the agent name.
So I didn't know what is the problem. Please could you
Rose;
Could you provide additional detail about your situation? What version of OTRS
are you running? Do you have any custom events configured? Does only one
agent get multiple notifications, or do all your agents get multiple
notifications? How are you changing the owner of the ticket?
Hi,
I have a problem with OTRS notification my agent has duplicate
notification when he is the new Owner of this ticket.
So what is the problem ? Do you have any ideas ?
Best Regards,
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