[otrs] TimeAccounting Delete Projects and Users

2013-08-30 Thread Esteban Monge
Hello folks: I need delete some users and project from TimeAccounting, but I don't where I can make these. Some knows how I can delete projects and users from TimeAccounting. Regards - OTRS mailing list: otrs - Webpage:

[otrs] Add more Ticket Information

2013-08-01 Thread Esteban Monge
Hello folks I want to add more information to Ticket Information in Ticket Zoom, for example add a DynamicField, but I can't find information about that, Googling the information is old and deprecated. I have OTRS 3.1.x Regards

[otrs] Link CI in Create Ticket

2013-06-13 Thread Esteban Monge
Hello: I want know if is possible to enable one Link CI dropdown or autocomplete from Create Email Ticket or Create Phone Ticket. Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] OTRS freeze tickets its creation time is future than server time

2013-02-11 Thread Esteban Monge
On 3 February 2013 15:11, Esteban Monge este...@nuevaeralatam.com wrote: Thanks Steve. My server is a VM under VMWare, maybe sys admin can put a politic to sync time in different way to my Debian, generally time changes at 6p.m. I tried with NTP server but sometimes don't works good

Re: [otrs] OTRS freeze tickets its creation time is future than server time

2013-02-03 Thread Esteban Monge
, Esteban Monge este...@nuevaeralatam.com wrote: Hello: I have problems with OTRS, we have Debian GNU/Linux in ESX with a cron task for sync time with ntpdate, runs each five minutes, I configured php with timezone (America/Panama). But for any reason time in machine changes, if between five

Re: [otrs] OTRS freeze tickets its creation time is future than server time

2013-02-03 Thread Esteban Monge
On 3 February 2013 15:11, Esteban Monge este...@nuevaeralatam.com wrote: Thanks Steve. My server is a VM under VMWare, maybe sys admin can put a politic to sync time in different way to my Debian, generally time changes at 6p.m. I tried with NTP server but sometimes don't works good

[otrs] OTRS freeze tickets its creation time is future than server time

2013-02-02 Thread Esteban Monge
Hello: I have problems with OTRS, we have Debian GNU/Linux in ESX with a cron task for sync time with ntpdate, runs each five minutes, I configured php with timezone (America/Panama). But for any reason time in machine changes, if between five minutes of next ntpdate update OTRS receive a new

[otrs] Config Item URL

2013-01-18 Thread Esteban Monge
Hello. Can I pass different arguments for CMDB Config Items? If I can pass otrs/index.pl?Action=AgentITSMConfigItemZoom;ConfigItemID=534 Maybe can be pass an argument with ConfigItemName for example: otrs/index.pl?Action=AgentITSMConfigItemZoom;ConfigItemName=SadWindowsServer If possible?

[otrs] Massive Email Fetch Problem

2012-05-19 Thread Esteban Monge
Hi I have installed OTRS 3.1.4, works great I used the web based configuration for fetch mails via POP3. In some cases we have massive events, around 5000 mails in ten minutes, but OTRS take about five hours to fetch all emails. How I can define the amount of fetch mails for request? I want

[otrs] SystemMonitoring link CI problems

2012-04-11 Thread Esteban Monge
Hello: I have Debian GNU/Linux with Linux FUNNYHOST 2.6.32-5-686-bigmem #1 SMP Mon Jan 16 16:42:05 UTC 2012 i686 GNU/Linux Apache: apache2-mpm-prefork 2.2.16-6+squeeze6 Perl libapache2-mod-perl2 2.0.4-7 perl