I am newbie for OTRS. could somebody help me with
this.
How can i delete the tickets which are present in
the Queue (for eg. 'customer service').
Can it be done from the selectbox by writing the
query ? if so please tell me the query or is there any other options
?
How can i delete tickets
There is not a delete this ticket function, *ofcoarse not*. That's
one of the beauty features of OTRS. :-)
If you really want to delete tickets you can create a job for this.
For example, I have created a queue 'Spam' in which possible spam
tickets are moved.
