Den 19.06.2016 15:17, skrev André Cavalcante:
Hi folks,
I'm using OTRS 4.X. It runs on a linux server.
I just can't figure it out how to setup autostate after pending close +.
What I've done and what I' like to happen is the following:
1) I've added "pending autoclose +" to the
Hi folks,
I'm using OTRS 4.X. It runs on a linux server.
I just can't figure it out how to setup autostate after pending close +.
What I've done and what I' like to happen is the following:
1) I've added "pending autoclose +" to the "Ticket::PendingAutoStateType"
parameter
2) at pending time
