[otrs] Security Advisory RSS feed

Hi all, I needed a way to enter OTRS Security Advisories directly into our OTRS system (let's say it's sort of company policy). To do so, I created a Yahoo Pipe that retrieves the public OTRS feed in english, shows only Security Advisories and fills the description with the website HTML (this

[otrs] Second Accounted time entry is not shown in history if it is entered within 2 min

Hello, if someone enters his time spent on a ticket two times within about two minutes, the second entry is not shown in the history and also not added to the total time spent. I would like to know whether this is the normal behavior or whether it is a bug which is solved in newer Versions.

Re: [otrs] Security Advisory RSS feed

Thats a very nice one :-) Perhaps a more generic one could be provided without using yahoo... 2013/4/3 Jens Bothe jens.oliver.bo...@gmail.com Thats a very nice one :-) Perhaps a more generic one could be provided directly... 2013/4/3 Juan Manuel Clavero Almirón juanm.clav...@ibsalut.es

[otrs] customer not able to create ticket

Hi, from customer.pl, when customer tries tocreate ticket, nothing happens. No log in Otrs, apache . I created a customer, group, assigned group permission, logged in succesfully via customer.pl, but then nothing happens, once he click on submit. Click, and then goes to same screen of ticket