Hi,
Same question, reformulated to use an example: Can I use ACLs to hide the
pending auto close- state (of type pending auto) in all agent GUIs
while keeping the ability to set this state from Generic Agent jobs?
AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs also
apply
version to help you finding it.
Regards.
On Fri, Sep 28, 2012 at 9:05 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Same question, reformulated to use an example: Can I use ACLs to hide the
pending auto close- state (of type pending auto) in all agent GUIs
while keeping the ability to set
Hi,
Please help with determining if OTRS supports a ticket-level [dynamic?]
field calculated as a sum of all values of an article-level dynamic field.
Example:
Assume a ticket-level dynamic field named Total Estimated Hours and an
article-level dynamic field named Article Estimated Hours. Both
be very straight-forward.
--
Mike
On Thu, Oct 4, 2012 at 5:31 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Please help with determining if OTRS supports a ticket-level [dynamic?]
field calculated as a sum of all values of an article-level dynamic field.
Example:
Assume a ticket-level
performed by Generic Agent? }
I remember reading that they do not apply to user id 1 but I don't know if
Generic Agent runs with this identity or not.
Can anyone help with an answer?
Thanks,
Bogdan
On Fri, Sep 28, 2012 at 6:05 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Same question
Good to know. Thanks!
On Fri, Oct 5, 2012 at 4:59 PM, Gerald Young cryth...@gmail.com wrote:
ACLs don't apply to generic agent. At least, it's impractical that they
should.
On Fri, Oct 5, 2012 at 9:44 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I found out in the mean time
Hi,
I'm also looking into solving the customer's support contract is in
trouble = reduce / cut his access to OTRS problem, *without* changing
code shipped with OTRS (no HTML mods, no PL script tweaks, etc.) and in a
manner that can be automated (integrated with our contract management
system)
=
and you'd have proof of
acknowledgement.
On Thu, Oct 11, 2012 at 6:53 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I'm also looking into solving the customer's support contract is in
trouble = reduce / cut his access to OTRS problem, *without* changing
code shipped with OTRS (no HTML
message may be something that the login might throw if the
email address begins with SUSPENDED. It's a thought, anyway.
On Thu, Oct 11, 2012 at 9:20 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Thanks for the reply. I read through it a couple of times but, because of
out-of-my-league
Hi,
In my case, when a customer posts a new ticket it goes to queue Q1. If
agents assigned to Q1 can't solve it, the ticket is moved to Q2, handled by
more advanced agents.
I would like to allow customers to reply on tickets while they are in Q2
but NOT allow them to post new tickets directly to
:
http://forums.otterhub.org/viewtopic.php?f=60t=7138
On Fri, Oct 12, 2012 at 4:37 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
In my case, when a customer posts a new ticket it goes to queue Q1. If
agents assigned to Q1 can't solve it, the ticket is moved to Q2, handled by
more advanced
Hi,
I managed to give full access to Customers / Companies modules for regular
agents by including them in a newly created group - AgentCcGroup - and then
adding this group in the following Group ro sections from SysConfig -
Framework - Frontend::Admin::ModuleRegistration
-
answer is obsolete, I'll just assume that
read-only access is not achievable at this time through configuration.
/bogdan
On Mon, Oct 15, 2012 at 12:06 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I managed to give full access to Customers / Companies modules for regular
agents by including
won't be possible.
On Mon, Oct 15, 2012 at 7:20 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I think I found the answer to my question in an older mailing list entry:
http://lists.otrs.org/pipermail/otrs/2012-March/037662.html
Hi Cyrille,
That’s a common misunderstanding in OTRS
On Mon, Oct 15, 2012 at 9:15 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
The information available in the Customer Information panel - as seen
in ticket zoom view - is incomplete compared with the amount of info that
is captured in the Customers / Companies module (accesible from the admin
this: http://forums.otterhub.org/viewtopic.php?f=60t=16543
On Mon, Oct 15, 2012 at 10:31 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I have not encountered this to be true. If the field is filled, it will
show.
You're right, thanks for the tip! I just never thought anything would
show up
will be the actual user of the services to look up the
information, regardless of how many results are returned.
http://www.microsoft.com/licensing/about-licensing/client-access-license.aspx
On Mon, Oct 15, 2012 at 12:11 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
If CustomerCompanySupport is enabled
documentation on this? Because I can't verify your statement.
Especially since it would appear that a device cal would mitigate this
issue.
On Mon, Oct 15, 2012 at 3:54 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
This is an interesting issue. You're not using file/print, you're just
storing data
I recently asked about this and found out that any customer information
that is provided in the customer admin module for a customer will show up
in that side bar widget. Personally, I tested this exactly with the Comment
field.
On Tue, Oct 16, 2012 at 4:32 PM, YOKEL Philippe
(excuse
me, i'm pretty new with OTRS, a lot of things to discover...) ?
Philippe
Le 16/10/2012 15:38, Bogdan Iosif a écrit :
I recently asked about this and found out that any customer information
that is provided in the customer admin module for a customer will show up
in that side bar
of the time, these
issues do not relate to problems with OTRS, but with the service OTRS calls.
TicketCounter.log is also in var/log/ and is relevant in different ways to
different ticket numbering schemes.
On Wed, Oct 17, 2012 at 9:46 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
What
, Bogdan Iosif bogdan.io...@gmail.comwrote:
I get the fact that on *nix systems, otrs.log is likely replaced by
syslog.
Apache's error.log, I'm most confused about, especially in relationship
with otrs.log. Will errors commonly appear in both logs in different form
or is my initial (3.2.1
Hi,
A new OTRS installation includes in ADMIN - States a state named removed
of type removed with comment Customer removed ticket..
My expectation, after reading the aforementioned comment, was that this
state is used by customers when they need to signal that a ticket should no
longer be
Hi,
Thanks for the info. It does help. It makes stronger the probability that
OTRS dosen't use this state, in its out of the box config.
Do you know, ~ what version you run? 1.x? 2.x?
/bogdan
On Oct 24, 2012 5:57 PM, Susan Dittmar s.ditt...@eureca.de wrote:
Dear Bogdan,
I cannot tell you
Hi,
I have a couple of db Generic Agent jobs (configured through admin frontend
GUI) and I would like to know the tickets affected by these jobs on each
execution.
Looking in otrs.log I can see one line for each job execution, like this:
[Tue Nov 6 10:20:02
On Tue, Nov 6, 2012 at 3:28 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I have a couple of db Generic Agent jobs (configured through admin
frontend GUI) and I would like to know the tickets affected by these jobs
on each execution.
Looking in otrs.log I can see one line for each job
Hi,
I would like to have event based notifications sent out to customers, in
different languages, based on customer's interface language or some other
customer level parameter. Is this possible?
I looked in OTRS's changelog and found nothing about this all to way up to
the current 3.2.0 beta.
Hi,
I'm evaluating OTRS's performance for a ~large scale implementation and I'm
wondering if anyone ran into ~steep performance bottlenecks after hitting
some threshold for a metric such as total # of tickets, db size, attachment
size, etc. Please share if you did.
I ask because I need to
Hi,
I'm figuring out static stats by tinkering with code in StateAction.pm.
Problem is, to see any change in action I first need to run
otrs.DeleteCache.pl and then restart Apache (don't know if they both are
required but it's a way I found to be working so I'm sticking with it for
now)
OTRS's
On Thu, Nov 15, 2012 at 4:16 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I'm figuring out static stats by tinkering with code in StateAction.pm.
Problem is, to see any change in action I first need to run
otrs.DeleteCache.pl and then restart Apache (don't know if they both
make lots of changes to
the perl code Apache just slows to a crawl and I end up bouncing
Apache anyway.
Steve
On 15 November 2012 14:44, Bogdan Iosif bogdan.io...@gmail.com wrote:
I have some important details to add.
I just figured out that there are two layers of caching. One
::RequestRec
I have this enabled but I've found that if I make lots of changes to
the perl code Apache just slows to a crawl and I end up bouncing
Apache anyway.
Steve
On 15 November 2012 14:44, Bogdan Iosif bogdan.io...@gmail.com wrote:
I have some important details to add.
I just figured
one) those settings
are already there and enabled. So it is supposed to automatically
reload any pm files which change on disk.
Steve
On 16 November 2012 09:14, Bogdan Iosif bogdan.io...@gmail.com wrote:
I just checked my config and my problem appears even though I do have
enabled
Hi everyone,
I was looking into the config options from subject and was unable to find
any use for them even after I searched through the source code.
Here are a couple of details I was able to gather:
- Ticket::ViewableSenderTypes
= Help is incomplete saying only: Defines the default
Hi,
Can someone more knowledgeable please confirm the following observation
about ACL behavior?
In short, I unexpectedly failed to use two different ACLs to remove some
allowed values in the statuses available in a given view.
I'll fabricate a synthetic example to illustrate the strange
...@gmail.com wrote:
probably. Try this.
PossibleNot = { Ticket = { State = ['closed unsuccessful','pending
reminder'] }, },
On Wed, Jan 16, 2013 at 11:13 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Can someone more knowledgeable please confirm the following observation
about ACL behavior
Hi,
Can anyone help with some obvious issues around setting up a load balanced
OTRS?
- Does last db write always win?
I imagine there's no built in protection against it.
- Are HTTP sticky sessions required and if so, how can they be configured?
I imagine OTRS needs some built in support to
GFS2 or OCFS. NFS won’t work reliably.
** **
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Bogdan Iosif
*Sent:* Tuesday, January 29, 2013 5:21 AM
*To:* OTRS User Mailing List
*Subject:* [otrs] NLB (load balancing) OTRS
** **
Hi,
Can anyone help
be
unreasonably slowed down by such a large db. OTRS's official docs also
acknowledge this practical matter.
Steve
On 29 January 2013 16:58, Bogdan Iosif bogdan.io...@gmail.com wrote:
Hi,
While I appreciate the general advice, please note I'm not trying to
reinvent anything. Instead, I want
Now this is some mighty useful info. Thanks a lot.
I'm not familiar with LVS or Linux-HA (mostly used MS platforms until ~
recently) so the next question may be born out of confusion: You have the
load balancing performed by machines runnings LVS and the Linux-HA is
running on the app nodes?
| That is what I have always assumed, if you look in the sessions table in
the DB in the session_value column you can see that there is all of the
user's configuration in one big string.
bogdan: Efficient and simple. I'm surprised. I assumed OTRS stores some
user session data in memory/disk to
Beautiful. Thanks a LOT for sharing this info. It took a big uncertainty
off the table as I was unsure if OTRS can handle load balancing without
tweaking it in some ugly ways.
The DMS integration is very nice. If authentication / authorization against
the DMS were an issue in your setup, how did
Hi,
I need to perform a mass reset of all customer passwords, for security
reasons (hundreds of accounts).
Is there a shell script I can call to reset the password for each customer
account? Can it be done directly from the database, without using Perl /
OTRS framework?
Thanks,
Bogdan
P.S:I
, it will
generate one for you.
In your case you'd need to get a list of customers out of the system and
execute this script for every customer, using bash.
HTH,
Mike
On Mon, Mar 4, 2013 at 12:38 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
I need to perform a mass reset of all customer
I don't think this would work for me because I need to reset passwords to
values that are later communicated to customers. It can't easily be done
just at the db level because the pw hash is salted with their usernames.
-
OTRS
You're right, leaving the reset to the customers would've been better.
Unfortunately, we've already committed to having those passwords on hand
because some of our customer accounts have invalid emails (they don't want
to provide an email address to be 100% sure they don't get any
notifications)
Hi list,
Does anyone know if OTRS can enable customers to search their tickets by
ticket type or dynamic fields?
This would be an extension of the search already available in the customer
interface.
Thanks,
Bogdan
P.S: I went through all configs from SysConfig (v3.1.10) that seemed to be
I found Frontend::Customer::Ticket::ViewSearch and found out how to
include dynamic fields in both search conditions and results.
Haven't yet found how to search by ticket type. Is it possible?
On Thu, Mar 14, 2013 at 5:40 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Does anyone
to the interface lacking filters and customizable grid
columns.
On Thu, Mar 14, 2013 at 5:50 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I found Frontend::Customer::Ticket::ViewSearch and found out how to
include dynamic fields in both search conditions and results.
Haven't yet found how to search
Hi list,
What can I do to drive towards reality an idea for an improvement / new
feature for OTRS?
Option 1. Pay for custom development
- Not an option for me as I don't have the budget or the strings to obtain
it
Option 2. Develop it myself
- Not an option right now as I lack the Perl
Hi list,
I'm trying to keep the size of LogModule::LogFile in check in a better way
than allowed by configuring LogModule::LogFile::Date, which gives me
rollover to a new file every month.
A config that allows limiting the log file size (with overwrite when
threshold is reached or rolling over
that way,
even sending to Windows Event Viewer.
http://forums.otterhub.org/viewtopic.php?f=60t=16826
Or just use logrotate.
On Tue, Mar 26, 2013 at 5:59 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I'm trying to keep the size of LogModule::LogFile in check in a better
way than
, Mar 26, 2013 at 9:03 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm running on Windows so I can't use neither SysLog or logrotate (I
think).
Do you know if OTRS holds a file lock on otrs.log?
Worst case I could write something that periodically checks this file's
size and when a threshold
'} = 'eventlog';
Theoretically, you should be able to see if this works quite quickly.
On Tue, Mar 26, 2013 at 9:03 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm running on Windows so I can't use neither SysLog or logrotate (I
think).
Do you know if OTRS holds a file lock on otrs.log?
Worst
Does OTRS have a tool that you used to move the data?
On Thu, Mar 28, 2013 at 5:12 PM, aledr matrixworkstat...@gmail.com wrote:
Good day!
I'm moving my otrs installation from MySQL to PostgreSQL.
Almost everything went fine, except article_attachment table.
Is there any available
the article_attachment with otrs.ArticleStorageSwitch.pl.
Dropped files to filesystem, moved files to the new server and
imported to database again.
Thanks.
On Thu, Mar 28, 2013 at 12:18 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
Does OTRS have a tool that you used to move the data
I'll see your TCs and raise you window functions
On Thu, Mar 28, 2013 at 9:22 PM, David Boyes dbo...@sinenomine.net wrote:
** **
** **
Did you run tests that showed PostgreSQL would be better performance-wise
or, if not, why did you move?
** **
Oracle’s new licensing TCs for use
http://en.wikipedia.org/wiki/Window_functions
Very useful for some queries used mostly with reports (e.g. when you need
that Nth occurence in ticket_history)
On Thu, Mar 28, 2013 at 9:46 PM, David Boyes dbo...@sinenomine.net wrote:
** **
** **
I'll see your TCs and raise you window
Wrong link @ wikipedia but you can jump to the correct one from the top. Or
use this here direct link
http://en.wikipedia.org/wiki/Window_function_%28SQL%29#Window_functionSorry :)
On Thu, Mar 28, 2013 at 9:51 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
http://en.wikipedia.org/wiki
:
Neat. Hadn’t considered using something like that for reporting.
** **
** **
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Bogdan Iosif
*Sent:* Thursday, March 28, 2013 3:51 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Database
Hi list,
I have a text dynamic field required to contain only numbers. I'm thinking
of using an ACL with a RegEx to enforce this rule but I can't get the ACL
to trigger.
Is what I want possible? Maybe I'm on the wrong track and ACLs are not
applicable to *text* dynamic fields?
Here is the ACL:
Hi list,
Our agents decided to have informal email notifications dispatched to them
- configured via Event Notifications - for many types of modifications
performed upon a ticket. Since we have many agents and many daily
modifications, teach ticket's history looks something like this:
- (some
#L5160,
again, without any conditions.
I would love for you to be right but the code seems to disagree.
/bogdan
On Tue, Apr 2, 2013 at 4:47 PM, Gerald Young cryth...@gmail.com wrote:
There's a filter in sysconfig
On Tue, Apr 2, 2013 at 4:28 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi
is for what shows, not what's recorded.
On Tue, Apr 2, 2013 at 11:01 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi,
Can you give a little more info? We may not be talking about the same
thing.
I looked at Default.pm, Ticket.xml and Framework.xmll and wasn't able to
find any reference
You asked the same question a week ago. I think reposting the same question
is frowned upon.
On Wed, Apr 17, 2013 at 6:11 PM, Parag Bhalerao
parag.bhale...@cybertech.com wrote:
Hello Team,
** **
We have a home grown ticketing system that we were using for past few
years. We have
I don't think you can do this with dynamic stats (the type of report where
you configure fields for columns, filters, etc. from OTRS's agent web
interface - STATISTICS module).
You can do it with static stats if you know some minimal Perl, SQL and how
to integrate a new Perl file into OTRS as a
?
On 18-04-2013 PM 01:35, Bogdan Iosif wrote:
I don't think you can do this with dynamic stats (the type of report
where you configure fields for columns, filters, etc. from OTRS's agent web
interface - STATISTICS module).
You can do it with static stats if you know some minimal Perl, SQL
-setter runs
On Thu, Apr 18, 2013 at 12:09 PM, Darshak Modi
darshak.m...@elitecore.comwrote:
As per my understanding,In report creation/generation there is no
selection of Article update before/after like criteria, which is
available in search.
On 18-04-2013 PM 02:36, Bogdan Iosif wrote
The last paragraph about timing is wrong. I meant No-setter instead of
Yes-setter and tickets that just got older than 2 days instead of new
tickets
On Thu, Apr 18, 2013 at 12:42 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Ugh... you're right. I don't know of any quick solution out
Ticket locking allows optimal work separation between agents. By having
ticket X locked to agent A1, OTRS effectively prevents agents A2..N from
wasting any time with ticket X, since it's currently handled by A1. It also
allows agents to easily see which tickets are not handled at all or in a
I think you can create an ACL for the AgentTicketBulk view where you
specify on PossibleNot the states that you don't wish to be selectable by
agents.
On Tue, Apr 30, 2013 at 2:06 PM, Jean BROW everyday...@gmail.com wrote:
Hi,
Anyone know how I can disable so agents cannot bulk close
I think you should've posted this on dev mailing list
On Fri, May 17, 2013 at 4:33 AM, Artis Caune artis.ca...@gmail.com wrote:
Hey guys,
While looking at FileStorable cache issue with our OTRS cluster, I
realized it should not be so hard to write Redis cache backend.
Attached is module
Hi list,
I have a random list of tickets provided to me just with their numbers and
without a search criteria (they don't match any such criteria).
Example:
Please change dynamic field Flag1 to value off for tickets with numbers:
2012122010786628
2013021710795472
201304111870
):
a||b||c||d||e
On Mon, May 20, 2013 at 7:22 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I have a random list of tickets provided to me just with their numbers
and without a search criteria (they don't match any such criteria).
Example:
Please change dynamic field Flag1
On v3.1 the ticket# must contain only digits. A new generator can be
created that assigns the last ~6 digits in different ranges based on
customer id.
On May 21, 2013 9:06 AM, KalyanaChakravarthy MP
kalyanachakravarthy...@cybertech.com wrote:
hi,
how to create ticket number Generation based
First you create 3 groups (g_software, g_hardware, g_other) and then 3
queues (q_software, q_hardware, q_other), assigning each queue to its
corresponding group (q_software to g_software, etc.).
Now create agents and assign them to groups according to your needs. One
agent can be in many groups,
This is unusual. Maybe you've done your tests using root as an agent? You
shouldn't operate on your tickets as root.
On Fri, Jun 14, 2013 at 6:00 PM, Mihai Oprea mihai.op...@sphs.ro wrote:
Thank you for your response, but on my ystem this doesn’t happen. When
the ticket is create it has an
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and
I'm running into an ugly problem that I think is related to the Apache
config deployed by OTRS's Windows installer 2.4.8. I used this 3.2.8
package because I made the common sense assumption that its installer is
...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
Of *Bogdan Iosif
*Sent:* 19. juni 2013 15:38
*To:* OTRS User Mailing List
*Subject:* [otrs] Problem upgrading to 3.2.8 on Windows (cause?: old
HTTPD binaries in latest installer?)
** **
Hi list,
I'm trying to upgrade to 3.2.8
!
http://users.otrs.com/~mb/otrs-3.2.8-win-installer-2.4.9.exe
--
On Wed, Jun 19, 2013 at 3:37 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
I'm trying to upgrade to 3.2.8, from 3.1.10, on Win 2008 R2 with SP1 and
I'm running into an ugly problem that I think is related to the Apache
.
/bogdan
On Wed, Jun 19, 2013 at 10:57 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'll set it up and give feedback in about 6 - 10 hours. Thanks!
My trouble is... I think I just missed a maintenance window for this
weekend to perform the upgrade to 3.2.8 because this situation looks like
,
--
Mike
On Thu, Jun 20, 2013 at 6:54 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
The problem still exists in a deployment made with
otrs-3.2.8-win-installer-2.4.9. The HTTPD process managed to survive a
little longer in this version but it's still unstable and crashes with the
same pattern
Hi,
I run OTRS 3.1.10 and would like to add a column to CustomerTicketOverview.
I looked at SysConfig but wasn't able to find any support to customize
anything in CustomerTicketOverview.
Web search yielded the following relevant hits:
*
...@gmail.comwrote:
Hi,
In OTRS 3.1 and up, you can specify additional dynamic fields (which
are implemented as 'free text fields' in OTRS 3.0) in this overview.
Which fields did you want to add?
On Tue, Jun 25, 2013 at 2:39 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
Hi,
I run OTRS 3.1.10
/developer/3.1/en/html/otrs-module-layers.html#ticketevent
--
Mike
On Tue, Jun 25, 2013 at 2:52 PM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
This is interesting if it can be done via configurations. Can you please
give me some link to where it's documented, I wasn't able to find a View
Hi list,
Does anyone know where I can see the effect of this configuration?
Configuration: Ticket::Frontend::Overview::PreviewArticleTypeExpanded
Help text: Defines wich article type should be expanded when entering the
overview. If nothing defined, latest article will be expanded.
Thanks,
modifications. But I'd recommend using dynamic fields,
because that would keep your system more standard.
--
Mike
On Tue, Jun 25, 2013 at 9:11 AM, Bogdan Iosif bogdan.io...@gmail.com
wrote:
I found Ticket - Frontend::Customer::TicketOverview on my QA env
(v3.2.3).
Thanks! (It doesn't exist in my
, this is only the first article shown. Other articles are
selectable from the overview.
On Wed, Jun 26, 2013 at 5:21 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Does anyone know where I can see the effect of this configuration?
Configuration: Ticket::Frontend::Overview
instead of a script.
On Wed, Jun 26, 2013 at 8:39 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
that would keep your system more standard
I'm 100% for this goal but unfortunately I won't be able to use your
suggestion with Event Modules because it turned out I'll need to compute
the value on my
of last change
and then use javascript to provide the difference between then and now.
On Wed, Jun 26, 2013 at 9:17 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
I'm sorry, I don't get it.
I'll re-summary the need: In customer interface
(Frontend::Customer::TicketOverview, i.e. the main grid
overwrites within a given
minor release (3.2.x) by placing your customs in its own theme
A2: Confirmed. BUT M and L might be more informative than S so ...
On Wed, Jun 26, 2013 at 9:32 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Aha. OK, thanks. Good point with using JavaScript.
So
be a
point of contention if it doesn't reflect the customer's view of the
seriousness of the ticket.
This is, of course, just my opinion, but think on it.
On Wed, Jun 26, 2013 at 9:41 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
BUT M and L might be more informative than S so ...
I
at least be
mentioned somewhere.
On Tue, Jun 25, 2013 at 12:22 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Entering the 5th day of stability on QA with
otrs-3.2.3-win-installer-2.4.5 (4 days of uptime, light testing, no
errors). I'll post a new update after we manage to do some manual load
Hi list,
Is there any configuration that would prevent unread system articles from
being counted as such and thus shown in counters from toolbar?
Thanks,
Bogdan
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
You need to pur double quotes around the path for the SQL file. See the
line below.
C:\Program Files (x86)\OTRS\OTRS\scriptsmysql -uroot otrs C:\Program
Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql
Also, AFAIK, db upgrade is not required between revisions, that is if you
are really
Hi list,
Can I configure OTRS to:
1. Write in a log file when Config.pm is reloaded? (Is there any other
deterministic way to tell that the file was reloaded?)
2. Write in a log file when ACL parsing fails?
-=-
The reason I'm asking is due to troubles with my ACLs. I can't determine by
myself
} = 3;
It might give you too much information, but you should also be able to see
how to add your own Log where you wish to debug.
On Tue, Jul 2, 2013 at 3:02 AM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Can I configure OTRS to:
1. Write in a log file when Config.pm
RW R are the only permissions available for customers X queues
Some of the scenarios you mentioned can be simulated by using ACLs
associated with the web UI. This is, however, something specific to the web
UI.
For example you can create an ACL that prevents the customer from closing a
ticket if
enabling this config and see if that works.
On Fri, Jun 28, 2013 at 2:07 PM, Bogdan Iosif bogdan.io...@gmail.comwrote:
Hi list,
Is there any configuration that would prevent unread system articles from
being counted as such and thus shown in counters from toolbar?
Thanks,
Bogdan
Hi list,
I have a problem that looks like either I'm doing something wrong with my
ACLs or I ran into an untreated variation of bug#7968 that was fixed since
3.1.0.beta2 (see http://bugs.otrs.org/show_bug.cgi?id=7968).
Can someone please help identify if this is a bug and, if so, if I should
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