One who creates his own theme -- http://doc.otrs.org/2.4/en/html/c2079.html --
may avoid this issue in the future.
On Fri, Oct 8, 2010 at 4:53 AM, Martignier, Philippe
philippe.martign...@wipo.int wrote:
I found the reason why ...
I use themes and for these themes the signature is not
Not the most fun way of doing it, but if you know the ticket number, and the
destination queue, you can use a Generic Agent to change Queues (run now,
but don't schedule).
On Tue, Oct 12, 2010 at 5:05 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Is there a sysconfig option that would allow a
The postmaster mail account shouldn't be an option for a recipient. No
agents or customers should have the PostMaster Mail account email address.
On Wed, Oct 13, 2010 at 6:25 AM, PREF31 OTRS
o...@haute-garonne.pref.gouv.fr wrote:
Hi,
When I compose a mail to a customer, I don't want to send
for a specific ticket, you can use a Generic Agent to delete it by ticket
number. That doesn't solve this issue, however.
On Mon, Oct 18, 2010 at 3:37 AM, Annika Liikanen annika.liika...@onh.fiwrote:
I have strange problem. I made a test ticket and now I can´t change
customer info. If I go to
If a user had sent me a ticket-worthy request, I'd forward the email to the
ticket email with my code word in the body.
#customer customerem...@domain.tld
The postmaster filter gets it then the ticket gets created and assigned to
the customer.
I believe the CustomerIDs are supposed to list a quantity of CustomerID that
apply to the users.
User John Smith might have a CustomerID of johnsm...@domain.tld and maybe
CustomerIDs of ... well, it may not be relevant to him.
User Bob Manager might have a CustomerID of bobmana...@domain.tld BUT
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want to unlock a ticket when moved to the queue and use the Agent
My Queues notification preferences?
On Fri, Nov 12, 2010
development.
On Fri, Nov 12, 2010 at 6:22 AM, Alexander Halle
ahalle-otrs...@radprax.dewrote:
Gerald Young wrote :
Would it make sense to say Tickets moved to this queue are assigned a
watcher?
Or do you want a Notification (Event) Ticket Moved to this Queue
TicketQueueUpdate?
Or do you want
This seems to indicate you've changed the name of normal priority.
On Wed, Nov 17, 2010 at 10:32 AM, DM_Julio Angulo dm_jang...@equifax.com.pe
wrote:
Hi, I wonder if anyone has or knows of a tutorial on how to properly
configure the email administrator account as I've tried various settings
If you are receiving large volumes of tickets, this may not be as effective
as implementing
procmailhttp://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch,
which handles tickets instantly.
On Thu, Nov 18, 2010 at 2:56 AM, Christian Kyony
How about a virtualbox vm? It's mostly open source (unless you need USB
support, but it's still gratis/free) and very cross platform.
http://www.virtualbox.org/wiki/Downloads plus there are ample tutorials
about VDI to VDMK conversion if you need it.
On Fri, Nov 19, 2010 at 11:31 AM, Wes
: http://www.debianhelp.org/node/3246
Again, I would appreciate any feedback.
Kind regards,
Gerald Young (crythias)
On Fri, Nov 19, 2010 at 12:13 PM, Gerald Young cryth...@gmail.com wrote:
How about a virtualbox vm? It's mostly open source (unless you need USB
support, but it's still gratis/free
Customers with the same Customer ID will see each others tickets in Company
Tickets.
On Thu, Nov 25, 2010 at 4:11 AM, Erik van Ast erik.van@suzohapp.nlwrote:
Hi all,
At our company we currently use OTRS 3.0.2. and we have 2 agents and about
10 customers. All these customers can create
understand.
--
Gerald Young
On Fri, Nov 26, 2010 at 4:37 AM, Sune T. Tougaard
s...@lyngsoesystems.comwrote:
Hi List,
Last night, our system (2.4.7) running “AutoIncrement” on the ticket
number sequence generation, crossed over from 2029 to 2030 (or so it
seems).
But apparently something
the ticket number as identical no matter how many
leading zeros, this probably shouldn't be a problem. Of course, I should
have tested, first.
It was improper to present that as a suggestion on this type of list, and I
regret posting it, even if it could help.
Respectfully,
--
Gerald Young
-boun...@otrs.org] *On Behalf Of
*Gerald Young
*Sent:* 30. november 2010 21:56
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Autoincrement trouble
I wish I didn't post that before. It's very wrong to do and I'd like to
take it back. It would have been better to check
This isn't how OTRS works. New tickets go to a queue.
Unless they are assigned to a specific owner, all engineers (agents) in the
queue will get email notification if:
- there is a new ticket in a queue to which they belong, and
- the queue is part of the engineer's preferences My Queues,
Edit Kernel/Modules/CustomerTicketZoom.pm
my $From = $Self-{UserFirstname} $Self-{UserLastname}
$Self-{UserEmail};
and the same in CustomerTicketMessage.m
CustomerTicketMessage.pm:my $From = $Self-{UserFirstname}
$Self-{UserLastname} $Self-{UserEmail};
On Wed, Dec 1,
I've used www.jotform.com to create the form for my intranet, emailing the
information in the body, from the submitter.
On Thu, Dec 2, 2010 at 7:58 PM, Munroe Sollog sol...@digiraticonsulting.com
wrote:
Is there a way to create a custom Web form on a per company basis. This
would help the
Active Directory group filters are hand-edited in Config.pm. Changes to
SysConfig are written in Kernel/Config/Files/. It's not a good idea to
change the latter files by hand.
On Fri, Dec 3, 2010 at 4:27 AM, Erik van Ast erik.van@suzohapp.nlwrote:
Hi all,
I still have problems configuring
You're using Active Directory for customers, your map determines the
customerID (Kernel/Config.pm).
CustomerID must be mapped to an entry (field) in AD that has the word
TEST.
On Wed, Dec 8, 2010 at 6:29 AM, Erik van Ast erik.van@suzohapp.nlwrote:
Hi all,
I hope someone can help me with
No, CustomerID changes should not affect My Tickets.
My Tickets is based upon the customer as an individual. Company Tickets
is based upon tickets which have a CustomerID that is the same as that which
is assigned to the customer user. It's (IMO) an unfortunate naming scheme.
For simplicity,
You shouldn't have to do anything. The one who locks the ticket owns the
ticket. I believe the first person to do anything to the ticket to make a
change (for example, Click response) locks the ticket and assigns himself as
the owner. In addition to that, if a third-party owner is assigned to the
If the subject of the email contains a properly formatted TicketID block:
for example: [Ticket#201012081014] , it will assign the article to the
ticket. As I see from the PostMaster Headers, there is no other way to set a
ticket number in the header, neither via direct assignment nor via
The bar at the right tells you the Queue it's in, doesn't it?
On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi,
Often been wondering: When we move a ticket into a different queue, the
History just shows it's been moved. Is it possible to see what queue it was
moved
What operating system will you move it to? If it's still Windows, you should
be able to run the installer of the same release, then backup old and
restore to new.
On Thu, Dec 9, 2010 at 8:14 AM, Ferdinandus Rudijanto
frudija...@yahoo.comwrote:
Hi all
My otrs server's platform is Windows XP.
What version are you using? This looks like 3, but the English version
certainly shows from and to in History. Your Kommentar column is not the
same as the column in English. English seems to be more descriptive.
On Fri, Dec 10, 2010 at 6:18 AM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi
You don't have to fully DMZ it. Just port-forward the web port (80 or
8080-80 or something that makes sense). Note that if you use any port
besides 80, you will likely want to change the signature/footer of outbound
emails to reflect the port you're opening. You can add an additional Listen
did you check the View Source of the rendered page to see if that img line
is in your theme?
On Fri, Dec 10, 2010 at 6:08 AM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi,
In OTRS 2.4.x, I could do this in AgentTicketZoom.dtl (in my own theme):
!-- dtl:block:CustomerTable --
.
Cheers, Nils
On 10.12.2010, at 14:21, Gerald Young wrote:
You don't have to fully DMZ it. Just port-forward the web port (80 or
8080-80 or something that makes sense). Note that if you use any port
besides 80, you will likely want to change the signature/footer of outbound
emails to reflect
Integration? What kind of integration would you expect a ticketing system to
have with an HR system or a financial system, for instance? If your company
is focused on such high level applications and can afford them, I'd strongly
suggest speaking with an OTRS consultant about your integration
http://forums.otrs.org/viewtopic.php?f=53t=7154 ITSM for 3.0 will be
available in March.
On Thu, Dec 16, 2010 at 4:58 AM, Sudhir Garg s750...@emirates.com wrote:
Dear All,
Can somebody please give us a pointer regarding the evaluation of OTRS? We
are planning to evaluate OTRS with the
http://forums.otrs.org/viewtopic.php?f=62t=6920 --nodeps? (because if you
*know* it's there, don't fight it.)
On Thu, Dec 16, 2010 at 8:12 AM, John Murray jo...@georgejames.com wrote:
On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but
this failed:
[r...@otrs ~]# rpm
What logs are saying this? SysLog? what about apache logs?
On Thu, Dec 16, 2010 at 5:24 PM, Jefferson Davis
jda...@standard.k12.ca.uswrote:
More: Went back and redid all the upgrade steps. Still cannot edit
responses, linkages between groups and agents, for example.
Error logs show this:
perl backup.pl ...
To back up manually, use any backup program to backup your otrs directory,
and mysqldump to back up your otrs database.
On Tue, Dec 21, 2010 at 8:00 AM, Ferdinandus Rudijanto frudija...@yahoo.com
wrote:
I want to backup my OTRS in Windows XP. As I know there is backup.pl
No, it's not stupid. A ticket won't change from New (by default) forever.
... unless ... the ticket has been replied to or some other action (adding a
note? or closing it) that would update the ticket besides only being
locked. The idea being that a ticket that's sitting as New is one that
isn't
You could give him his own queue that doesn't auto-reply (Postmaster Filter)
then use a generic agent to move him to the real queue.
On Thu, Dec 23, 2010 at 12:14 AM, Jean BROW everyday...@gmail.com wrote:
Hi,
Do anyone know how I can turn off auto replay just for 1 person who
sending us
1) Yes
http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed
http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed2)
... maybe, but that might require extra work on the customer's part (close
tickets from customer web front end is always available). Then
(your standard queue) (or tell your agents to manually move the
ticket.)
On Thu, Dec 23, 2010 at 7:00 PM, Jean BROW everyday...@gmail.com wrote:
Can you please explain to me how I set this up?
Thanks.
2010/12/23 Gerald Young cryth...@gmail.com
You could give him his own queue
Nils: Really? Out of the box? I thought unless you Compose Answer/Reply with
close, there wouldn't be a notification with to the customer of closed
ticket. (see the disclaimer on the Wiki)
On Fri, Dec 24, 2010 at 8:53 AM, Nils Leideck nils.leid...@leidex.netwrote:
Dear Kevin,
Simply answered:
project
On 24.12.2010, at 17:19, Gerald Young wrote:
Nils: Really? Out of the box? I thought unless you Compose Answer/Reply
with close, there wouldn't be a notification with to the customer of closed
ticket. (see the disclaimer on the Wiki)
On Fri, Dec 24, 2010 at 8:53 AM, Nils Leideck
Postmaster filter Match Subject Out of Office Set X-OTRS-Ignore Yes?
On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose mr...@power-soft.com wrote:
Heya group,
One thing I ran into over the holidays is the number of vacation alerts
that come in. Is there a way to filter out of office alerts
Probably should have appended a * or something to match anything after
that
On Wed, Dec 29, 2010 at 12:16 PM, Gerald Young cryth...@gmail.com wrote:
Postmaster filter Match Subject Out of Office Set X-OTRS-Ignore Yes?
On Wed, Dec 29, 2010 at 12:07 PM, Mikola Rose mr...@power-soft.comwrote
No human should be involved with OTRS's inbox.
On Mon, Jan 3, 2011 at 7:25 AM, Frank Thommen frank.thom...@gmx.net wrote:
Hi Mike,
The only headers that OTRS would append to your outgoing emails are:
X-Mailer: OTRS Mail Service (3.0.x CVS)
OK.
You can add X-OTRS- headers to
Yes. Check out PostMaster Mail Account. By the way, you don't necessarily
have to have separate POP3 accounts. They can be aliased to one account and
still distribute properly. Also add the email addresses to Email Addresses
in Admin. This is where the drop-down list gets adjusted within Queue
my mailinator post does essentially the same thing. :)
On Fri, Jan 7, 2011 at 10:55 AM, Shawn Beasley shawn.beas...@otrs.comwrote:
Hello Steve,
On Jan 7, 2011, at 15:35 , Steve Durbin wrote:
Armando,
The solution we are using is to create a mail sink. Using Postfix (or
any other mail
^ usually indicates beginning of a line. ! indicates negation.
On Fri, Jan 7, 2011 at 11:29 AM, Martignier, Philippe
philippe.martign...@wipo.int wrote:
Hi
I asked before for an express to do the not =
It was like this: ^[^expression]
What I want now is the following:
A filter that
for viruses prior to opening or using.
--
Message: 6
Date: Fri, 7 Jan 2011 11:55:32 -0500
From: Gerald Young cryth...@gmail.com
Subject: Re: [otrs] Postmaster filter: help
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID
I have phpMyAdmin and OTRS running simultaneously. You may need mod_php, but
virtual hosts? I don't think so.
Alias /pmyadmin /usr/share/phpmyadmin
Directory /usr/share/phpmyadmin
Options FollowSymLinks
DirectoryIndex index.php
IfModule mod_php5.c
AddType
I suppose you could use a programmed PostMaster Filter (separate file), or
say, X-OTRS-IGNORE=No if [Tt][Ii][Cc][Kk][Ee][Tt] (stop after match)
On Mon, Jan 10, 2011 at 11:44 AM, Martignier, Philippe
philippe.martign...@wipo.int wrote:
Hi Gerald,
Every incoming email is creating a ticket.
AdminSetPreferences = 0,
# cache time to live in sec. - cache any ldap queries
CacheTTL = 0,
Map = [...]
};
[...]
but even though I assign a ticket to the right username, the information
is not updated/refetched.
frank
Gerald Young wrote
You might want to be in Tickets section which is more personalized to you.
On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz marc.strap...@syntevo.comwrote:
With version 3.0.5, I'm seeing tickets in New Tickets as well as Open
Tickets area, My Queues, which are already assigned to other users
your filter is trying to match /* which it's not liking.
On Fri, Jan 21, 2011 at 8:15 AM, Marco Vannini marco.vann...@gmail.comwrote:
Hi all,
I don't know what could have been happened but I'm experiencing a
Quantifier follows nothing in regex; marked by -- HERE in m/* -- HERE
Delivery
http://forums.otrs.org/viewtopic.php?f=81t=5978
On Sun, Jan 23, 2011 at 9:30 AM, Jason Benedict Low
jbenedict...@gmail.comwrote:
HI,
I am new user to otrs. Please help me for this problem.
1. after a fresh installation of otrs ver 3.0.5-b1 in Centos 5.5 using the
otrs rpm version. I tried
Set the required bit to 1 in the Config.pm CustomerUser Map:
$Self-{CustomerUser} = {
#
#... other content from Defaults.pm was not pasted in this post ... you
still need to copy them #
did you check your system log in admin? Are any any errors present there?
if you don't have gpg at /usr/bin/gpg or have it installed or defined, you
may get this error:
Framework - Crypt::PGPPGP::Bin
On Tue, Jan 25, 2011 at 6:47 AM, Rohit Singh rohit.si...@rsgss.com wrote:
Any updates on the
Nobody has yet corrected me on my multiple postings on the forums, including
this one: http://forums.otrs.org/viewtopic.php?f=60t=7531 that seem to
indicate that sharing a CustomerID is possible. Either I've been telling the
wrong story or the implementation of Company Tickets is not optimal. I
, and the documentation
should win, but in this case, I have a few doubts. I'd hate it if I've been
posting incorrect information, and will correct it if I'm wrong.
On Tue, Jan 25, 2011 at 8:28 AM, Gerald Young cryth...@gmail.com wrote:
Nobody has yet corrected me on my multiple postings on the forums
) and the corresponding X...Queue and
so on...
Is the second situation that Daniel is not able to recreate ?
On Tue, Jan 25, 2011 at 2:36 PM, Gerald Young cryth...@gmail.com wrote:
Before we get too far, the naming scheme is a mess, too.
PostMaster Filter can ask for X-OTRS-CustomerUser
and usage are to be evalueted... as usual, but,
just to start, one has to understand the usage and feature that the tools
offers and then plasm it at his organization/flow/needs
On Tue, Jan 25, 2011 at 3:54 PM, Gerald Young cryth...@gmail.com wrote:
I don't really want to suggest that because
(because none of them will have web access anyways), does this seem like a
good route to go?
Thanks again. You’ve been a huge help these past few days.
Daniel
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
*Gerald Young
*Sent:* Tuesday, January 25, 2011
if it's not happening with some queues, you may want to take a look at what
email address is associated with the queue as well as what's in your OTRS
Admin System Log to see if any errors appear.
On Tue, Jan 25, 2011 at 10:37 AM, Saurabh Pande saurab...@directi.comwrote:
Hi,
I am facing an
I saw a similar question, actually almost identical on the forums. Will
splitting the ticket to talk to the manufacturer mitigate this issue?
On Tue, Jan 25, 2011 at 12:16 PM, jverho...@beckhoff.nl wrote:
Hi All,
We use OTRS 2.4 windows for our support, this works very well.
We are
(further, the manufacturer would be the customer of the split ticket?)
On Tue, Jan 25, 2011 at 4:18 PM, Gerald Young cryth...@gmail.com wrote:
I saw a similar question, actually almost identical on the forums. Will
splitting the ticket to talk to the manufacturer mitigate this issue?
On Tue
I'm sure it depends on attachments. Text only probably won't grow fast, but
thousands of tickets with 1MB attachments...
On Wed, Feb 2, 2011 at 7:29 PM, Navarro, Daniel daniel.nava...@gtech.comwrote:
Anyone doing OTRS backups have any estimates about how big they get
(obviously depending on
server.
Hope this helps!
--
Gerald Young
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
I haven't tried it, but it seems reasonably possible to add a second
authentication method. You'd just copy your current active directory setup
and append 1 to the entries:
$Self-{'AuthSyncModule1'} = 'Kernel::System::Auth::Sync::LDAP';
$Self-{'AuthSyncModule::LDAP::Host1'} =
With OTRS it is not possibel, to run one VHost and have e.g. three
differnt targets like abuse, support and info like
http://support.customer1.com/abuse/
/info/
/support/
http://support.customer2.com/abuse/
Autoreplies generally go to the customer, and Notifications generally go
to agents.
On Fri, Feb 11, 2011 at 6:11 PM, Chance Ervin
cer...@intersectconsult.comwrote:
OTRS Version: 3.0.5
I have been able to configure much of the OTRS system but I have a nagging
issue.
When using an email
. But the company would like to use an email client as
much as possible.
Do you know if what I am seeking is even possible without modifying source
code? This seems like a function that other support companies would need as
well.
--Chance
-Original Message-
From: Gerald Young
please check your apache error logs. The source for the goes nowhere
page: view source in Internet Explorer. If it's blank, it's not being
rendered. Apache error logs should tell you why.
On Mon, Feb 14, 2011 at 7:32 AM, A.Rymkus rym...@inbox.ru wrote:
10.02.2011 21:03, Ryan Miguel пишет:
Language.pm?
On Mon, Feb 14, 2011 at 8:56 AM, Lars Jørgensen i...@gyldendal.dk wrote:
Hi,
I get this in Sysconfig after upgrading from 3.0.4 to 3.0.5 today:
[image: Clipboard01.png]
I have seen it before, but forgot how to fix it (it's the Group %s thing
I'm talking about).
Any
http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/
http://blog.otrs.org/2011/03/01/community-documentation-vs-technical-documentation/Would
this be it?
http://blog.otrs.org
On Wed, Mar 2, 2011 at 4:45 PM, David Boyes dbo...@sinenomine.net wrote:
Shawn Beasley
I'd suggest splitting the ticket to converse with the supplier.
On Mon, Mar 7, 2011 at 6:17 AM, Fernando Frediani (Qube)
fernando.fredi...@qubenet.net wrote:
Hi folks
I have been running OTS for years here without smoothly. Recentlly we
wanted to give our customer access to the Customer
When you create a ticket, if the Owner is -, which is default, it's the
root@localhost Owner, and not locked.
What version OTRS and do you have a specific config that assigns an owner?
On Tue, Mar 8, 2011 at 5:46 PM, Robert Poreba
poreba.rob...@googlemail.comwrote:
Hi All,
When we create
Just for clarification, we're talking about clicking Split on the current
ticket and assigning the vendor (for instance) as the new customer on the
split. These tickets are linked for agents, but the customer won't have
access to the split (second) ticket.
As mentioned on the forums, this isn't available on OTRS without
development.
On Thu, Mar 10, 2011 at 8:20 AM, Sam Lurie sam.lu...@montpeliertr.comwrote:
If a customer submits a ticket, and CC's several people, when I click
REPLY-ALL, they are all included.
If one of those people forwards
No human should be accessing the OTRS email account. It is purposefully
designed to download all mail from the account permanently.
On Sat, Mar 19, 2011 at 8:43 AM, Muhammad El-Sergani mserg...@gmail.comwrote:
Thanks Gergely,
Well, this is one solution, but the problem remains, that we use
or forward/distribution list to a download only inbox.
On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani mserg...@gmail.comwrote:
Thanks Gergely,
I believe you're talking IMAP now and folder subscription, I'll give it a
try and come back with the results.
Frankly, I've never used
http://forums.otrs.org/viewtopic.php?f=62t=4694
On Sat, Mar 19, 2011 at 9:58 AM, Gerald Young cryth...@gmail.com wrote:
or forward/distribution list to a download only inbox.
On Sat, Mar 19, 2011 at 9:34 AM, Muhammad El-Sergani
mserg...@gmail.comwrote:
Thanks Gergely,
I believe you're
any chance you're simply downloading too often/fast?
On Tue, Mar 29, 2011 at 8:06 AM, Saurabh Pande saurab...@directi.comwrote:
Unfortunately my moment of triumph was short :(
From the second cron run onwards we started seeing the same errors! Has
anyone any suggestions.
I am going to now
http://www.google.com/search?q=site:forums.otrs.org+reopen+closed+ticket
http://www.google.com/search?q=site:forums.otrs.org+reopen+closed+ticketACLs
on the website can help prevent reopen, as well as SysConfig options.
On Tue, Mar 29, 2011 at 12:35 PM, DM_Julio Angulo dm_jang...@equifax.com.pe
Message: ERROR: permission denied for relation valid, SQL: 'SELECT *
FROM valid'
You're heavily invested in postgresql ... your database admin should have
been able to resolve this in a heartbeat.
Short answer: you don't have select privileges on the table named valid so
you should
grant select
If you're going to use note-external, why not simply reply? (if it's because
not the locked owner can't reply, you might want to enable the
responsible feature so there are two eligible agents to reply) .
On Wed, Mar 30, 2011 at 12:51 PM, Paul Taylor pcs...@gmail.com wrote:
Anyone know a way to
Email and customerIDs don't have to relate to each other. A CustomerID is,
essentially, a tag, label, group, or folder. It might be an email address or
a Company Name. Pick your analogy.
Read more here: http://forums.otrs.org/viewtopic.php?f=60t=7531
Agents need to be added manually before they can be authenticated.
On Thu, Mar 31, 2011 at 10:21 AM, Neil Simpson nad...@gmail.com wrote:
Hello All,
i've been trying to google for an answer to this likely easy issue:
i configured otrs-ldap to fetch users from AD but i get Panic, user
You should be able to OR in a single filter. (user1|user2|user3|user4)@
domain.com for instance
On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck nils.leid...@leidex.netwrote:
Dear Muhammad,
not yet, you need to create different filters.
Next expected question would be then the XOR filter, right?
Gerald Young Consulting 239.287.2976 http://help.gwy.org
On Apr 3, 2011 9:33 AM, Muhammad El-Sergani mserg...@gmail.com wrote:
Thanks Gerald,
Yeah I believe so, but that's not the case here; I needed to OR From, To
or
Cc.
Thanks and Best Regards,
Muhammad El-Sergani.
On Sun, Apr 3, 2011
and Best Regards,
Muhammad El-Sergani.
On Sun, Apr 3, 2011 at 2:10 PM, Gerald Young cryth...@gmail.com wrote:
You should be able to OR in a single filter. (user1|user2|user3|user4)@
domain.com for instance
On Sun, Apr 3, 2011 at 6:51 AM, Nils Leideck nils.leid...@leidex.net
wrote:
Dear
Yes, it's the same idea. Append an identical index from 1-9 to each major
entry that applies to the second or third auth methods.
On Apr 5, 2011 4:27 PM, Hugh Kelley hugh.kel...@gmail.com wrote:
Can the agent auth system support the same multi-source design that
the customer auth does?
If so,
http://www.google.com/search?q=site:forums.otrs.org+ticketfreetext+articlefreetext
On Sat, Apr 9, 2011 at 8:39 AM, Muhammad El-Sergani mserg...@gmail.comwrote:
Thanks Steve,
And can be used, in which way?
Thanks and Best Regards,
Muhammad El-Sergani.
On Sat, Apr 9, 2011 at 1:36 PM,
As well, that's considered inherently insecure, because
scriptkid...@spammrs.r.us can also spoof from as From: m...@example.com
On Thu, Apr 14, 2011 at 4:46 AM, Nils Leideck nils.leid...@leidex.netwrote:
On 14.04.2011, at 10:44, Muhammad El-Sergani wrote:
I have a scenario here, and would
You should be able to do it without *.
On Sat, Apr 16, 2011 at 5:34 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hi all,
I've been trying to match From: *@example.com, but failing. OTRS does
not allow such a mask at the beginning of the value.
I could do From a*@example.com though and
customerID is assigned with the customer in the ticket. Basically, if the
customer doesn't have the CustomerID you wan't, you will need to fix that,
then re-assign the customer to the ticket.
http://forums.otrs.org/viewtopic.php?f=60t=7531
http://forums.otrs.org/viewtopic.php?f=60t=7531I suppose
Or you could use a Generic Agent (I think). (Probably safest bet).
On Sun, Apr 17, 2011 at 2:06 PM, Gerald Young cryth...@gmail.com wrote:
customerID is assigned with the customer in the ticket. Basically, if the
customer doesn't have the CustomerID you wan't, you will need to fix
Type is a ticket type designation. What it means is up to you.
On Sun, Apr 17, 2011 at 12:50 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hi all,
What's the difference between X-OTRS-ArticleType and X-OTRS-Type in
PostMaster Filters?
I tried out X-OTRS-ArticleType, and could set
http://googlesystem.blogspot.com/2009/07/remove-on-behalf-of-from-messages-sent.html
http://googlesystem.blogspot.com/2009/07/remove-on-behalf-of-from-messages-sent.html
On Sat, Apr 23, 2011 at 6:07 AM, Patrick Cervicek
patr...@otrs.spamtrap.hs-esslingen.de wrote:
On Wed, 20 Apr 2011, Matas
Probably the best thing is to link to the database that has the customer
list...
On Sat, Apr 23, 2011 at 5:00 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Hello,
Is there a way to add alot of customers, batched all together, instead of
one-by-one?
Also, could I for one customer, add
What holds your customer list?
On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani mserg...@gmail.comwrote:
Thanks Gerald,
But I'm not sure I quite understand what you mean.. Could u elaborate more?
On Sunday, April 24, 2011, Gerald Young cryth...@gmail.com wrote:
Probably the best thing
AM, Gerald Young cryth...@gmail.com wrote:
What holds your customer list?
On Sat, Apr 23, 2011 at 6:52 PM, Muhammad El-Sergani
mserg...@gmail.comwrote:
Thanks Gerald,
But I'm not sure I quite understand what you mean.. Could u elaborate
more?
On Sunday, April 24, 2011, Gerald Young
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