How do I limit what
queues a customer can choose from when composing a new
ticket?
-Jason
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I'm running OTRS
2.0.4 on a FreeBSD box. Things are working basically fine except I had thought
there were supposed to be reports available. Am I just missing something? I
don't see any options to generate reports of any sort. Or to graph statistics? I
don't see any options for that either.
PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Reporting
Jason Loven wrote:
I'm running OTRS 2.0.4 on a FreeBSD box. Things are working basically
fine except I had thought there were supposed to be reports available.
Am I just missing something? I don't see any
Breunese
(Lemonbit Internet)
Sent: Tuesday, January 17, 2006 5:51 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Reporting
Jason Loven wrote:
I must have a missing module then. Mine read (left to right) Logout,
Queue View, Phone-Ticket, Email-Ticket, Search, Preferences
Has anyone written
some OTRS addons etc that might be of use to other OTRS
users?
Examples:
1. More advanced
statistics reporting.
2. MRTG graphing of
stats.
3. Integration with
groupware systems.
4. Import/Export
to/from Excel etc.
I'm using vanilla
out of the box right now but I'm
I just want to
clarify my understanding of groups and queues...
Is there a
one-to-one relationship of queues to groups? Meaning that you can only associate
a queue with a single group? I'm trying to understand how queues become
available to agent users. I created a new user and gave them
I'm getting the following error in our system log. I'm
not sure what's generating it.
Fri Jan 20 15:45:26 2006 error OTRS-CGI-10 Found no $QueueID for Tech Services!
I grep'd the OTRS
directory and can't find any reference to OTRS-CGI-10.
Can anyone offer a clue
where to look?
-Jason
Is there a particular reason that its required that
the customer ID be an email address? I understand that its good to have
that to maintain a communications trail with the customer etc but often our
issues are handled over the phone and in about 15-20% of the cases the specific
person we
Microsoft CRM or SugarCRM?
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com
?
[ Jason Loven ]
Just curious if anyone has done any work on reskinning OTRS at all? Some
of the views (like the open tickets view) show a lot of information it
would be nice to pare down to just a line or 3.
I have. It started out as just a few tweaks, but I still decided to
create a whole
Whats the best method for reopening a ticket? I dont
want notifications sent anywhere I just want the ticket set back to open
status.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232
Excellent information! Thank you very much!
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Hinkamp
- BeSite
Sent: Saturday, April 08, 2006 11:01 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Reopening tickets
The
original tried mod_perl on the FreeBSD box but had some Apache::Registry
issues that kept me off mod_perl. Im hoping that as part of the move to
the Windows box I can iron those out prior to bringing the system into
production mode.
Thank you,
Jason
Loven
Manager
- Technical Services
Directory
/usr/local/otrs/var/httpd/htdocs/
AllowOverride None
Order allow,deny
Allow from all
/Directory
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
-end of file-
Thank you,
Jason
Loven
Manager
- Technical Services
What was the option that changed the character set? Im
getting emails with funny character codes in them.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email
Thanks MUCH Nils.
Thank you,
Jason Loven
Manager - Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com/
-Original Message-
From: [EMAIL
Anyone using Crystal Reports with OTRS? I was thinking of
taking a stab at it via MySQL ODBC but Id like to hear if anyone knows
if its possible to do before I spend a lot of time on it.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36
Thanks for the reply! Ill give it a
whirl.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com
and they pop
right up as soon as I click on them.
Thoughts?
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: [EMAIL PROTECTED]
Web: http://www.cainetserv.com
Is the OTRS v2.0.4 RedHat RPM still available? Id
like to install it in a fresh VM to try to resolve my mod_perl issue but all I
see up now are the 2.1 downloads. Also does anyone know if the RedHat RPM will
work on a CentOS 4.4 platform?
Thank you,
Jason
Loven
Manager
- Technical
running on.
All seems to be running well although I had lost some of my
custom config settings in the transition. Nothing major and Im happier
to have a clean/fresh install from which to work/upgrade going forward.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer
Is it not possible to change the OTRS system FQDN from
inside the config? Every time I change it, it reverts back to the local host
FQDN which is a private FQDN which I would prefer not to have exposed.
Thank you,
Jason
Loven
Manager
- Technical Services Department
Computer
Ive hunted around in the options but apparently Im
missing it Wheres the option to turn on the Status View toolbar
button? Im referring to the view that shows all the currently non-closed
tickets.
Thank you,
Jason Loven
Manager
- Technical Services Department
Computer Associates
Has anyone written a dashboard function for
OTRS? Something that would have things like current open tickets, new tickets
for today, closed today, etc?
Thank you,
Jason Loven
Manager
- Technical Services Department
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
] On Behalf Of
Jason Loven
Sent: Friday, November 24, 2006 9:15 AM
To: otrs@otrs.org
Subject: [otrs] Cron errors
I just noticed I'm getting the following error output from the
GenericAgent.pl job. Anyone have any ideas what's causing it? Looks like
a syntax problem to me since it's looking for a table
Just FYI... I had/have similar problems. Getting mod_perl going helped
but there is still a noticeable pause when moving from page to page.
Typically 5-8 seconds on average. This appears to be mostly related to
the code that handles loading the page formatting as I remember it. I
had done some
: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Jason Loven
Sent: 04 January 2007 19:31
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] OTRS on CentOS 4.4 incredibly slow
Just FYI... I had/have similar problems. Getting mod_perl going helped
but there is still
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