Re: [otrs] Help required very urgnet...
Hi Deepak,
I’ve facing a problem in OTRS2, I’ve installed otrs-2.0.3 on my
redhat 9 and then after Fedora Core 3 machine, but facing a same
error message
“OTRS-PM3-10 : [Notice]: Sent no ‘auto reply’ for Ticket
{ Ticket_NO ] because the sender doesn’t want a auto-response
( e.g. loop or precedence header )” every time after getting a
request, otrs generates a ticket no but doesn’t send auto response
email to the users.
And some times it is sending 2-3 emails immediate after
installation and then start showing the same error message.
Can any of you please help me out, how to start the auto-response
message and why this message is coming, what is the reasons.
Do not scream, do not put high priority on mailing lists messages (we
all are facing problems sometimes, your priority isn't all thousands
subscribers' priority) and (please!) use good subjects!
Oh, and check your mail configuration and mail logs.
good luck,
Pim Rupert
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Re: [otrs] Database connection problem
I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework, pp: 25, on the OTRS documentation) Has anyone an answer for me? Is MySQL running? It doesn't seem like it does... I have OTRS 1.3 istalled on another server (Fedora Core 3). The connection is very slow: when connecting, when sending an email, when open a ticket. Sometimes we have to wait 2-3 minutes for a ticket to open. Have you any idea? The sql data base has 300Mo. The server has enough freespace and 512 Mo Ram. Are you using mod_perl? Have you checked your system resource usage? good luck, Pim Rupert PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] How to upgrade from 2.0.3 to 2.0.4
I am searching for some time in the net how can I upgrade from otrs 2.0.3 to 2.0.4 Can anyone give me some link or so ? http://www.otrs.org/ It should be flawless. You can use the packages provided on the website (rpm, deb etc.) good luck, Pim Rupert ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Merge usage
Customer data won't get screwed. One ticket will just be merged with the other. Note: even the original ticket number (and history) will be searchable. No ID's are removed from the database. The merge process: * Moves all messages and comments to the 'parent' ticket * Creates parent-child link association between TicketID-A and TicketID-B. * Empties original ticket, with a link to the parent (merged into) TicketID. Pim PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Feature request: Jump to Ticket#
You can have both things just by modifying the templates. Take the search form and insert the ticket# field where you want. So, how do I do this exactly? Do you have an example? regards, Pim PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS on Mac?
Alina Florea wrote: Sorry, I was to quick. I find the answer. You mean to slow? :-p PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Feature request: Jump to Ticket#
Often, when talking on the phone with a client, or talking about a ticket with a co-worker, you want fast access to that ticket. OTRS is missing a feature to quickly 'jump' to a ticket# or client#. In other ticket management systems I find a Jump to Ticket# feature (a text field in the upper right). It might be a good idea to expand the Jump to Ticket# feature with a Jump to ClientID feature, since handling multiple tickets per clients can be quite awesome with OTRS. Please let me know what you think about it. Best regards, Pim Rupert PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS Badly Requires a Forum, Does It Not??
A mailinglist is by far superior, faster and doesn't cost much time to moderate compared to something like phpBB. Mailinglist archives are searchable and nicely threaded. phpBB forums tend to be less searchable and bloated with lots of extra crap such a private messages, huge buttons, nasty javascript interfaces, registration methods, next-day exploits, and others... Plus you would have to have some regular moderators, update the phpBB software every couple of weeks etc. Mailinglists can be very fast, efficient and just so plain easy/ simple (they're e-mails!). For example: setup a message filter in your e-mail client and enable threaded view, isn't that great? regards, Pim PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Preestablish datababase connections---HOWTO??
Hi Shawn, Try webmin for database permissions is that the best way. But I am not sure what the actual question is. Why do you think Karteek needs to install Webmin? If he needs to setup a MySQL database he can use the MySQL CLI or (e.g.) PhpMyAdmin. -- kind regards Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Agents do not receive Email Notifications of new tickets
Agents do not get an email sent to them for new tickets in their My Personal Queues. Have you enabled Send me a notification if there is a new ticket in My Queues under New Ticket Notification under Mail Management in AgentPreferences? Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] problems sending/receiving mail on freebsd
Hi Michael, I hope I understand this correct (as English is not my native language): Problem: Any messages sent out via OTRS will fail at delivery. Notice that its going to [EMAIL PROTECTED] which is correct but the ctladdr=[EMAIL PROTECTED] is the hostname falcon.sky-river.com + domain sky-river.com we do not have a [EMAIL PROTECTED] email or domain. What should this be set to and I do not see an area as where to change this. Thanks guys falcon.sky-river.com is the hostname of the machine on which OTRS is running otrs is the user which sends e-mails from server 'falcon' Probably your ISP is blocking this e-mail, because they don't manage mail for falcon.sky-river.com Various solutions: 1) Just use your own mailserver on your FreeBSD machine (why the heck not?) 2) Ask your ISP to allow mail from falcon.sky-river.com 3) Hack into OTRS to fake the Return-Path (original 'sender' in e- mail headers) And I don't care about your alcohol habits, as long as my mailbox is ordered nice and clean. j/k ;-) Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] problems sending/receiving mail on freebsd
Your absolutely right about that PIM! My ISP does not honor falcon.sky-river.com, it does not exist. Our domain is sky-river.com though. That is why im not getting the emails, I remember in my early days with OTRS a few months ago I was getting the emails HM now I am not. Anyways could you send me some info on hacking the headers. Thanks. I advice you to not hack into OTRS (I frankly don't even know which file you need to edit, although it won't be a big 'hack') as there are two other reasonable solutions for this problem. Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] problems sending/receiving mail on freebsd
The first thing I thought of was to call my ISP and have them create for me a customized distribution list called [EMAIL PROTECTED] how does this sound? I have a dist list creator in my admin profile but it only supports @sky-river.com not hostname.sky-river.com, does it sound viable to have the ISP creat a special distribution list for our falcon.sky-river.com suffix? Normally... I would think it's an odd question. But if you have some kind of expensive SLA or the server you are running OTRS on is co- located / rented at your ISP it would be a quite reasonable question. But I still don't get why you just don't use the MTA on your FreeBSD machine... Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Mailing List
Hi Manish, We also need to send out common mailers to our students can anyone help us in sending out mailer to all our students without having to select each student from the customer list. Please note that OTRS is not designed for bulk mailings, and it isn't going to work as a bulk mailer in an elegant way. I advise you to use a mailinglist (mailman for example) of some other mailinglist software to send out these bulk mails. Good luck! Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] CustomerGroupSupport
Hi Manish, Please use a proper subject to describe your request. I am facing problem in creating customer groups. OTRS gives me a Warning: Sorry, feature not activ! Comment: CustomerGroupSupport needs to be activ in Kernel/ Config.pm, read more about this feature in the documentation. Take care! Can anyone help me in activating this feature? I am using OTRS in Windows environment. This feature is not enabled per default. You need to read the documenttion on this feature, you can find the documentation at http://www.otrs.org. If you are unable to manage this while using the documentation and reading the config file, you can send an e-mail to the OTRS mailing list or ask [EMAIL PROTECTED] for a quote. kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] problems sending/receiving mail on freebsd
Hi Michael, Please use a proper subject to describe your e-mail. I have had OTRS up and running, I was submitting emails through the customer interface, and even receiving emails for new account setups to my ISP and getting them in outlook. What I have setup is FreeBSD with Sendmail configured. I have my emails going to the OTRS system and also OTRS was! Sending them to our companies email at helpdesk. It seems as though I cannot receive any eamils to our ISP mail server, so when I check my mail client(outlook) I never receive any mail messages. The docs say that it uses a flat configured sendmail and that all should work out of the box. Please clarify this: * do you have troubles *receiving* e-mail via OTRS/POP3? * do you have troubles *sending* e-mail via OTRS? * are you using your own server to send mail (via sendmail) or are you using your ISP's mailserver? Kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] change subject of ticket
I wrote: Is it possible to change the Subject of a ticket via the webinterface? Does anybody know wether this is possible or not? (or should I just edit them in the OTRS database?) Thanks in advance, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] change subject of ticket
Hi folks, Is it possible to change the Subject of a ticket via the webinterface? Some of our clients just don't seem to know the netiquettes :-) -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Module GD not found
Op 11 nov 2005, om 19:18 heeft Tim Plunkett het volgende geschreven: Where can I find the Graph Module for the ticket reports. When I try to output to graph it replies Module 'GD' not found? You need to install the GD module (which creates graphics on your server). Which platform are you running? -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Module GD not found
Op 11 nov 2005, om 20:16 heeft Tim Plunkett het volgende geschreven: Red hat 8 You need to install the Perl-GD RPM (ans possibly some other Perl modules too) on your system. If you use yum to update packages, you can easily execute: $ yum install perl-gd -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] spam filter
Op 10 nov 2005, om 17:18 heeft Matt Linton het volgende geschreven: Having had to do this in the past, I would recommend a two stage process. 1) Set up SpamAssassin with a good ruleset for your organization (whitelist critical emails, etc). -- Configure SpamAssassin to NOT delete mails, just add **SPAM** to them 2) Set up your PostmasterFilter to filter things containing **SPAM** in the subject. This way you spend far less time messing with PostmasterFilter which, as was pointed out, is not really a spam filter and will drive you crazy trying to maintain it as such. Yeah, this is definately the way to go! (I use the same setup) kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Delete tickets from Custom Queue
How can i delete tickets There is not a delete this ticket function, *ofcoarse not*. That's one of the beauty features of OTRS. :-) If you really want to delete tickets you can create a job for this. For example, I have created a queue 'Spam' in which possible spam tickets are moved. Every night a job runs to delete all the tickets in the Spam queue. If I want to remove a ticket, I just simply move it to the Spam queue. -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] SMTP Problem
I have recently installed OTRS and it is a fine trouble ticket system, however I am having problems getting the email notifications to work on the FreeBSD system which I installed it upon. I know that SMTP works fine on the system since I have various other apps which use SMTP port 25 etc .. I am simply looking for my technicians to receive a notification when a new trouble ticket is created in the queue. I setup OTRS to use SMTP and not sendmail but it just seems that the software refuses to send out the email. Have you checked your maillog? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] AdminPackageManager - Write permission
ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! So, have you tried to run SetPermissions? kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] FW: Closed Ticket
We have recently installed otrs. We are having difficulty in tracing the closed tickets. Please help me When a ticket is closed, it is not easily visible in the 'front view' (as it should be, btw). You can browse your 'archives' using the Search function. Besides that I would really like an option to view queue archives in a nice one-row-per-ticket table (as with other Ticket systems like Cerberus). -- kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] Email headers saved to dB?
If not, is their any easy way to save an email header value when the ticket is being added to the database, so it can be displayed later on with the article details? E-mail headers are saved, and can be viewed by clicking the (original format / without markup) link in the ticket ZoomView. You can find this link in the 'action history' above every message, for example: Customer (E-mail to extern) (**original format / without markup**) Customer Name subject - date -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] new e-mail ticket: Re in subject
Hi all, When creating a new e-mail ticket, the first e-mail gets Re: in it's subject. I don't think this is correct. Is this a bug, a feature or something I can adjust easily? See for yourself: (OTRS - Ticket - E-mail Ticket - Select customer, type your e-mail - Send - The e-mail's subject has Re: Ticket# Subject.) Pim PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS Queue View outside of OTRS
Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA het volgende geschreven: I'm thinking a sql statement embedded in a page somewhere... Yeah, you can use MySQL queries... if only there was a good documentation on the OTRS database... -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] OTRS Queue View outside of OTRS
Roberto Giana: I wrote once some some simple scripts, which showed how many (open) tickets are in a queue, how many in which state and so on... Also wrote a script for extracting customer name, ticket subject and sending it with sms_client for paging ticket owners using a generic agent. It should be easy to combine both in a simple add-on script for displaying the infos. Speaking about scripts, isn't there a user contributed OTRS scripts/ stuff repository/website? -- kind regards, Pim Rupert Lemonbit Internet ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] remove a queue, remove an e-mail address?
Hi all, I can't figure out how to remove a queue, or an e-mail address... or a lot of other options in the Admin area. In the left part I can select current items to EDIT, and in the right part I can ADD NEW items. But there seems to be no option to REMOVE items. Should I slap myself for not looking at the right place, or is it really true OTRS lacks this option? Thanks! -- met vriendelijke groet / kind regards, Pim Rupert Lemonbit Internet PGP.sig Description: This is a digitally signed message part ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
