Sorry, I meant a searchable archive. Anyone has a link for searchable
archive of the emails?
Rgds
Mani
Mani Padisetti wrote:
Evening
A while ago Frans or someone gave the link for the archived emails for
this discussion group so that we could search for the answers before
posting. Would
rs.org&q=padisetti
gr,
Frans
> -Original Message-
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf
Of
> Mani Padisetti
> Sent: dinsdag 19 mei 2009 08:54
> To: User questions and discussions about OTRS.
> Subject: [otrs] Archive
>
> Eveni
Morning
Is it possible to create and maintain separate services for each
customer company in OTRS? If yes, can you pls advise how? Many thanks
Rgds
Mani
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lis
Afternoon
Is it
possible, to have separate FAQ for each customer company and make it
visible only when they login? If yes, how do I do that?
Rgds
Mani
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://l
Evening
A while ago Frans or someone gave the link for the archived emails for
this discussion group so that we could search for the answers before
posting. Would anyone be kind enough to send that link? Many thanks
Rgds
Mani
---
res an accompanying note. Just put in the
> reason why you updated the priority. at the bottom of the note screen
> you will find the field to change the priority.
>
>
> Lars
>
> Den 20/04/2009 kl. 00.27 skrev "Mani Padisetti"
> >:
>
> > Thank y
Morning. Sorry if this is a silly question but I couldn't find
instructions/help on how to change the priority for a ticket, when we
work on the ticket. Can you pls advise? Many thanks
Regards
Mani
P Please do not print this email unless it is absolutely necessary.
Spread environmental awa
;Mani Padisetti"
:
> Thank you Lars for yr help. Kind of you.
>
> Am not sure what I am not doing. In the zoomed view, I can see
> "priority" but that is only to add a note...what I need is to be
> able to
> change the priority from "normal" to "high&qu
put in the
> reason why you updated the priority. at the bottom of the note screen
> you will find the field to change the priority.
>
>
> Lars
>
> Den 20/04/2009 kl. 00.27 skrev "Mani Padisetti"
> >:
>
> > Thank you Lars for yr help. Kind of you
Hi Mani,
Usually there is an option in the zoomed view if the ticket, but I think you
have to be the owner of the ticket or have sufficient permissions to change the
priority.
Also, you can change priority by adding a note to the ticket.
Lars
Den 19/04/2009 kl. 22.44 skrev "Mani Padi
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