[otrs] Delete tickets from Custom Queue

[Ravi Teja]

  I am newbie for OTRS. could somebody help me with 
  this.
  
  How can i delete the tickets which are present in 
  the Queue (for eg. 'customer service').
  Can it be done from the selectbox by writing the 
  query ? if so please tell me the query or is there any other options 
  ?
  
  Thanks in advance.
  
  --RT
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Re: [otrs] Delete tickets from Custom Queue

[Pim Rupert (Lemonbit)]

How can i delete tickets


There is  not a delete this ticket function, *ofcoarse not*. That's  
one of the beauty features of OTRS. :-)


If you really want to delete tickets you can create a job for this.  
For example, I have created a queue 'Spam' in which possible spam  
tickets are moved. Every night a job runs to delete all the tickets  
in the Spam queue. If I want to remove a ticket, I just simply move  
it to the Spam queue.


--
kind regards,
Pim Rupert
Lemonbit Internet

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