http://www.earthinstitute.columbia.edu/news/2004/story07-22-04.html
Earth Institute News
Jobs Offshored for Cost Savings and Quality
Seventy percent of companies that outsource report increases in quality
of work, Columbia survey finds
NEW YORK -- Forty-five companies known for sending work
I'm sure that for some work outsourcing does provide excellent quality, but my
personal experience with outsourcing comes from contacting help desks. Not only is
the line quality poor, impeding communication, but the help desks are not
particularly helpful. My guess is that because these jobs
