First thing I tried. The product doesn't exist on their website, which presumably means that only the current version of the software exists, so there's no need to put it on the site as there's "no updates".
It's just occurred to me - they wouldn't deal with me on the helpline because I wasn't the purchaser or owner of the product and I couldn't provide the postcode of the registered owner. My son is too young to be a registered owner, my father is partially disabled (stroke victim, he is even less happy on phones now than he was before) - could he now (noth that he or I would want to) sue them under the disability discrimination act as it had been delegated to me but the company wouldn't deal with me? It's always so pathetically the same, as Roy Wood said in his email. Product doesn't work or cannot reasonably be made to work without some specialist knowledge when problems crop up. Customer services seem either unwilling or incapable of helping, you go away feeling like you've been treated like scum. Will most likely give up and get a refund once I've been to see dad to get the receipt and never buy anything from this company again - "another lost customer" as they say. I've been in this situation enough times to know that the course of action is, RTM, try the company's website for advice, FAQs and updated software, ask others, ask the company (and email is often far better than some faceless call centre) and there comes a point when any further effort is wasted time and money, just take the satisfaction that you will never darken their doors again. Companies in this country complain about businesses being hampered by red tape etc. If they'd behaved themselves and been good little companies treating their staff and customers right, all the red tape might not be necessary, as it is I think we'll almost have to drastically change attitudes and regulation (i.e more regulation) before we get anywhere. I'm on "low seratonin levels" (as Per put it) so far this year thanks to a select band of people and companies. Dilwyn Jones > From: David Tubbs <[EMAIL PROTECTED]> > Date: 2005/01/10 Mon AM 02:38:35 GMT > To: [EMAIL PROTECTED] > Subject: Re: Fw: [ql-users] camera (was Lynx 282) > > > >> > >>If its a USB web-cam you probably need the drivers for any O/S. > >It's not. But I've heard from one other person with exactly the same > >problem as me with this, it seems there is a fault on the CD they > >distribute with it but they won't admit to it. It works on some PCs and > >not on others. There's a "memory card" driver (which can be provided by > >Windows XP and that works on both Win98SE and WinXP) and the > >camera-specific driver which is either missing from the CD or at least > >fails to install on some systems. > > > >Refund it is then. > > Why not download driver from their website ? > > PS, 2 emails on camera came without new content ! > > _______________________________________________ > QL-Users Mailing List > http://www.q-v-d.demon.co.uk/smsqe.htm > _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
