Eric has been great! You may have to remind him in a follow-up as he has
a very busy schedule.
I know he appreciates the people who show-up for the training webinars.
I must say that I hardly ever see anyone from the list here in the live
webinars. Maybe they watch the replays?
I also am amazed that an installer would need to call tech-support to do
a first install. Why would someone pay you to learn on their power
system?
If you really feel you have been wronged by Schneider inside the 10 year
XWpro warranty, get me your case number and I will follow up with the
other side of your argument. There always are 2 sides. 😉
https://solar.se.com/us/en/xw-pro-commissioning-guide/
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[2]https://offgridsolar1.com/ [3] [2]
e-mail offgridso...@sti.net
text 209 813 0060
On 2023-10-13 9:47 pm, Kevin Pegg via RE-wrenches wrote:
Hi Wallace,
Interesting. Eric has in the past been responsive to my queries. I
emailed him over 1 week ago about my most recently failed XWPro and
have not heard back. I see he is replying fairly rapidly to your query.
I shall bug him more next week.
Kevin
From: RE-wrenches <re-wrenches-boun...@lists.re-wrenches.org> On Behalf
Of Wallace Stahle via RE-wrenches
Sent: Friday, October 13, 2023 5:05 PM
To: RE-wrenches <re-wrenches@lists.re-wrenches.org>
Cc: Wallace Stahle <wsta...@pacific.net>
Subject: Re: [RE-wrenches] XW Pro failures
Hey bleeding edgers,
So being alarmed at what I was reading and halfway through purchasing a
dual stack XW Pro package I emailed Eric Benson with my concerns and
pasted your four descriptive posts with it and my plans to
reconsider my choice before committing to problems some have had and I
dont need. I pointed out the many solid installs some have had and that
this appears to be a new problem in the unit, not the installation or
older production runs.
Here is his initial response including reaching out to him if tech help
is uh, unresponsive.
Begin forwarded message:
From: Eric Bentsen <eric.bent...@se.com>
Subject: Re: XW Pro problems
Date: October 13, 2023 at 4:09:44 PM PDT
To: Wallace Stahle <fut...@pacific.net>
Hi Wallace,
It sounds like someone loaded the wrong firmware, or they attempted
calibration without reading the guide. We have thousands of
successfully installed XW Pro units in single and multi-unit systems.
If anyone on wrenches needs assistance and is unable to reach tech
support, they can reach out to me directly. Most issues installers
face in the field related to loud buzzing are because they don't
follow the commissioning guide on the website, which includes
upgrading firmware in InsightLocal first, then upgrade XW Pro unit(s),
then restore each XW Pro to ALL factory defaults, finally apply region
code. These steps are necessary, in the correct order, to have a
smooth commissioning experience.
Let me know how I can help.
Eric
Sent via the Samsung Galaxy S21 FE 5G, an AT&T 5G smartphone
Get Outlook for Android [1]
Internal
-------------------------
From: Wallace Stahle <fut...@pacific.net>
Sent: Friday, October 13, 2023 3:12:47 PM
To: Eric Bentsen <eric.bent...@se.com>
Subject: XW Pro problems
[External email: Use caution with links and attachments]
-------------------------
Hello Eric,
So I just ordered a pair of MPPT 600/100 controllers and PDP for two
inverters ahead of the 2 XW Pros that will go in later and I read some
posts from experienced installers and realize I can not proceed with
the install given these reports from four Re-Wrenches. See pasted
comments below.
The customers need for reliable power supply is critical.
I can not afford the time, trips, on hold phone time and frustration
involved with remedies for these problems even if covered under
warranty. Tech help generally presumes installer error when problems
arise and getting them/you to acknowledge faulty product is an uphill
rock rolling experience.
Your thoughts?
Wallace Stahle
Future Electric Energy Co
PO Box 236
Willits, CA 95490
707-459-0474
Lic.#C10-762093
fut...@pacific.net
Hello Wrenches,
Curious if anyone else is dealing with failed Schnieder XW PRO6848's
this year? In recent months I've had 2 DOA (one producing 180/360VAC;
one charger had this nasty building THD and ugly noise until it
tripped out), and 2 fail after few weeks in service. One charger just
failed, and another have yet to take the long drive to figure out but
it's gone dark.
I've sold, serviced, and installed 100's of XW's starting with Beta
001 and can't think of any that just failed like of recent. Unplanned
return service calls are costly as we all know. Tech support has been
wildly inconsistent and presently unresponsive.
Thanks,
Funny you should say that. One that I just installed is acting weird
and sounds horrible. Waited an hour on the phone for tech support to
no avail. Will be a really long drive back to sort things out. Never
had an XW with issues before.
I have a buddy that has had two different stacked pairs with issues.
It took months of back and forth on the one which they did replace
them however one of the inverters sent from Schneider was a euro
230/50hz. Taking another trip and more delay.
And same guy, another project with monitoring etc they refused to do
anything and the client had the money to just replace them with
another brand, and it's been working fine ever since.
Not a good situation
I've only installed one and it is an ongoing nightmare. Almost burned
the customers house down with exploding batteries.
Voltages all set properly but the unit ignored all settings and went
up to 67 volts while I watched and who knows how high it would have
gone if I had not shut the system down. Luckily the owner of the spart
time home has been there when it needed to be shut down.
A grid tie system that has been off line most of its 10 year life.
First time Schneider tech support said it must be wrong settings. I
had gone over them many times and with another tech with me and there
were no incorrect settings. After more than a year, they admitted
that the firmware was bad. Wasted another whole day getting the
firmware upgraded and it worked for awhile and then did the same
thing. Worked OK the last two years after replacing the batteries for
the second time and then suddenly it started using lots of water and
is doing it again. Not to mention the AGS module not working with the
firmware. A New module still has same problem. All wiring tested. I
have seen XW's (not my install) making loud noises and seeming to have
issues but I wasn't going to touch them Told them to get the original
installing company to check it out.
I'm about to rip my problem child off the wall and put in a Radian.
I've installed dozens with only 2 needing any attention with power
supply board and a power module, all quick fixes.
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