Peter:
I have only purchased one set of Fortress batteries. There have been
issues, I am sure many of them self-induced. Fortress has been overall
very responsive. There have been a few days where I could not get through
to technical support but with persistence I always manage. Fortress
We have a client with a Huawei 9KTL-USL0 who recently contacted us about
his system.
Does anyone know how to obtain tech support in NA for these products?
*Eric Smiley,* Design Manager
e...@vecoop.ca
T: 250.703.6004 <+12507036004>
T: 888.386.0116 <+18883860116>
*VIRIDIANENERGY.CA
Hi Peter,
I was called in to consult on a new existing 4x Fortress E flex /
Schneider XWP system that worked fine open loop but never communicated
with the Schneider gateway. Fortress to their credit sent a tech out and
he did Fortress FW and a PC exchange. Still not working.
The owner was
The BMS in the eVault Classic has been a headache.
Fortunately, we were able to convince Fortress to let us proactively
replace the BMS in some of our systems - especially the remote off-grid
systems. We are still having problems with weird SOC readings on many of
the batteries. Apparently the SOC
Good morning my fellow wrenchers. While I see the comments on SunPower and
the challenges, are any of you having similar issues with Fortress? Their
bms boards from the early classics have not held up and even after
replacement there are still issues ( parallel batteries and stand alone not
I have only serviced SunPower systems a handful of times over the years,
and it has always been a nightmare. Right now, I am dealing with a failed
AC module that is clearly dead, but they want me to go back there and do
"on-site diagnostics" while I talk to an "expert" in a call center
somewhere.
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