[rt-users] Auto-creating a 'dependant' ticket On Transaction

Hi All, I'm definitely an RT novice, and could use some assistance. I have a ticket Custom Field (Progress). It is a Select One Value field. When someone selects the value Sent, I want a new ticket created that is 'depended on by' the original ticket. Can anyone help me with this please?

[rt-users] Auto-creating a child ticket based on a custom field.

Hi All, Here's what I'm looking to do: I have a queue called Data Analysis. In this queue, there is a ticket custom field called Progress. When someone changes the Progress custom field on the ticket to Request Data, I want a child ticket created in the Data Acquisition queue and the owner

Re: [rt-users] Scrip to automatically set Owner based on a Custom Field

Lacour wrote: On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote: Hi everyone, I have a select-one Custom Field called Product with 5 products in it. Based on what product is selected (on create), I would like a specific user to be set as the Owner (ex: ticket is created with Product

[rt-users] Scrip to automatically set Owner based on a Custom Field

Hi everyone, I have a select-one Custom Field called Product with 5 products in it. Based on what product is selected (on create), I would like a specific user to be set as the Owner (ex: ticket is created with Product A selected, so John Smith works on Product A, thus should automatically be