On Thu, Oct 29, 2009 at 04:50:47PM -0700, jrummel wrote:
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected,
I did something similar. If the custom field had a particular value,
then the owner had to be a particular user. I did it using this scrip:
Custom condition:
if ($self-TransactionObj-Type eq 'Create'
$self-TicketObj-FirstCustomFieldValue('Product') eq 'Product A') {
return 1;
}
return
Jrummel,
We do this for our queue that reviews requests. Based on the Org code,
we set the owner for the person best suited to evaluate tickets for that
organization. This is our code:
#
# Custom action Preparation
Thank you all so much for your time. I got it to work!
Expanding on it further:
Say I have 40 products, and 5 users. Each of these 5 users works on more
than one product.
Would I then have to make 5 different scrips with OR statements in them?
Ideally, I would like to be able to add a
Jrummel,
Again, look at the code I sent you. In it you have on a few users
working on more than one ORG code. Set up a qw( ...) with your
values and you're set.
Kenn
LBNL
On 10/30/2009 12:23 PM, jrummel wrote:
Thank you all so much for your time. I got it to work!
Expanding on it
Hi everyone,
I have a select-one Custom Field called Product with 5 products in it.
Based on what product is selected (on create), I would like a specific user
to be set as the Owner (ex: ticket is created with Product A selected, so
John Smith works on Product A, thus should automatically be
