Kevin,
What is the correct
On Tue, 2011-01-25 at 14:50 -0500, Kevin Falcone wrote:
On Tue, Jan 25, 2011 at 08:40:14PM +0200, Johannes Kullberg wrote:
We have an autoreply template that includes the ticket information. The
reply is all html
except the original requestors message
I am still experiencing this issue. At one instance when our RT had
hang, I used the top command and it listed several apache processes
(like 10).
I also read in a recent thread on this list titled [Any gotchas for load
balancing RT's front end?] stating somewhere...
We have not needed to do
On Mon, Jan 31, 2011 at 01:18:26PM +0300, Gregory Greafers wrote:
Kevin,
What is the correct
On Tue, 2011-01-25 at 14:50 -0500, Kevin Falcone wrote:
On Tue, Jan 25, 2011 at 08:40:14PM +0200, Johannes Kullberg wrote:
We have an autoreply template that includes the ticket
Hi List
We are running 3.8.8 on Debian/mod_perl/Perl v5.10
Our RT instance has been working for some time - we now have a queue where
HTML/rich text emails (outbound) are preferred for a variety of reasons.
When an HTML /reply/ to correspondence is sent out with an attachment, the
correct
I just did the upgrade process for a 3.8.4 install to 3.8.8 and am now
getting this error when clicking the Dates,People, or links...
RT::Ticket::ApplyTransactionBatch Unimplemented in HTML::Mason::Commands.
(/opt/rt3/share/html/Ticket/ModifyDates.html line 73)
Any ideas how I can fix this?
--- On Fri, 1/28/11, Kenneth Crocker kfcroc...@lbl.gov wrote:
From: Kenneth Crocker kfcroc...@lbl.gov
Subject: Re: [rt-users] scripts for daily notifications for unassigned and
unresolved tickets
To: rt-users@lists.bestpractical.com
Date: Friday, January 28, 2011, 11:00 AM
Joseph,
If you're
On Mon, Jan 31, 2011 at 08:30:40AM -0800, Matt Hoover wrote:
I just did the upgrade process for a 3.8.4 install to 3.8.8 and am now
getting this error when
clicking the Dates,People, or links...
RT::Ticket::ApplyTransactionBatch Unimplemented in HTML::Mason::Commands.
On Mon, Jan 31, 2011 at 08:39:47AM -0800, Joseph Spenner wrote:
--- On Fri, 1/28/11, Kenneth Crocker kfcroc...@lbl.gov wrote:
From: Kenneth Crocker kfcroc...@lbl.gov
Subject: Re: [rt-users] scripts for daily notifications for unassigned
and unresolved
tickets
To:
On 31 Jan 2011 11:39, Joseph Spenner wrote:
Kenneth:
Thanks for the tip. I've been playing with it a bit, but I never get
the notification. My dashboard looks like this:
http://img825.imageshack.us/img825/4595/dashboardo.png
From the setup above, I suspect I should get a daily list of
Yep - found the local file. Thanks!
On Mon, Jan 31, 2011 at 8:40 AM, Kevin Falcone falc...@bestpractical.comwrote:
On Mon, Jan 31, 2011 at 08:30:40AM -0800, Matt Hoover wrote:
I just did the upgrade process for a 3.8.4 install to 3.8.8 and am now
getting this error when
clicking the
--- On Mon, 1/31/11, Kevin Falcone falc...@bestpractical.com wrote:
http://img825.imageshack.us/img825/4595/dashboardo.png
From the setup above, I suspect I should
get a daily list of new and open tickets at 18:00
GMT. (technically it's new OR
open, but the search does
On Mon, Jan 31, 2011 at 10:24:22AM -0800, Joseph Spenner wrote:
--- On Mon, 1/31/11, Kevin Falcone falc...@bestpractical.com wrote:
http://img825.imageshack.us/img825/4595/dashboardo.png
From the setup above, I suspect I should
get a daily list of new and open tickets at
We want to provide a more user-friendly version of the Permission Denied
message that gets returned when one of our users replies to a ticket from a
different email address than the one they used to initiate the ticket. Is that
something that we'd accomplish by overriding the default i18n
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in reply to an RT
ticket and merges it into an existing RT ticket. The existing ticket is in a
queue. The issue I'm trying to overcome is that when the reply message comes
This isn't quite what your asking for, but solves the same problem:
http://code.google.com/p/rt-references/
Cheers,
Paul
On 01/31/2011 02:31 PM, Edwards, James wrote:
Hello all,
I'm hoping someone can point me in a direction.
I'm trying to write a custom scrip that takes emails sent in
I'm using RT 3.8.8, and am getting warnings about the RTAddressRegexp option
is not set in the config.
If I understand correctly, I don't need to worry about it since I never plan to
have any queues set up to auto respond with an On Create scrip. But I still
see the messages in root's email
I just found this thread about Mixed sessions. We are experiencing the
same problem with RT 3.8.7, sitting behind an Apache based proxy +
load balancer. The backend is a MySQL cluster but that should not have
an impact on the user sessions.
We have two instances of RT connected to the same
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