Hello,
Do you use SQLForACLChecks option?
Where is EXPLAIN for this query?
Show indexes from Groups table.
On Fri, Jun 25, 2010 at 8:04 AM, Foggi, Nicola wrote:
>
> hey everyone,
>
> after upgrading from 3.8.6 to 3.8.8 we're getting a slow query on this
> query:
>
> use rt3;
> SELECT DISTINCT ma
Hi.
I think you want to construct date object using user who set those cfs and
use timezone user. SetDue method has no diff between 3.6 and 3.8, it takes
ISO in utc.
01.07.2010 16:11 пользователь "Torsten Brumm"
написал:
Hi Chris,
this i already tried. The problem is more that the timezone offse
http://wiki.bestpractical.com/view/RTAddressRegexp
02.07.2010 2:14 пользователь "Kenneth Crocker" написал:
To list,
I have a couple questions about how ?? works. When I read about it in
RT_Config.pm I do not get a clear understanding of what addresses it is
talking about.
C<$RTAddressRegex
Hi.
I suspect it's mod_perl segfaulting. Run httpd under gdb and with -X flag
and -f /path/to/config. This will allow you to get backtrace.
As workaround you can try fastcgi.
02.07.2010 10:43 пользователь "Bernhard 'Gustl' Bauer" <
gu...@quantec.de> написал:
Hi,
I installed RT on opensuse 11.2
Hi.
"On resolve" is when status changed, but one time ccs are tied to comment
transaction. As far as I understand you need condition "on comment that is
in the same batch as resolve action". There is no such in rt by default, but
I think there is an example on the wiki.
03.07.2010 0:54 пользовате
Hi.
Attachments are tied to transactions, so you have to create one anyway,
start looking from Comment method on RT::Ticket.
03.07.2010 0:21 пользователь "Jason Maderios" написал:
Anyone have an example of how to add an attachment to a ticket via a scrip?
The file is on the local file system
Hello,
I believe it's subject of the email and you're not on the latest RT.
We fixed similar issue once. If you believe that it's different thing
then please send me content you changed and tell what version of RT
you're using.
On Fri, Jul 9, 2010 at 12:31 PM, Georghy wrote:
> Hi folks,
> I was
On Fri, Jul 9, 2010 at 3:41 PM, Martin Drasar wrote:
> Dne 9.7.2010 10:31, Georghy napsal(a):
>> Hi folks,
>> I was trying to forward a ticket via forward command on the web GUI
>> when I received the mail, accent are formated like this : é
>>
>> Ceci est un ticket transféré dont le numèro est
Hello,
You can do delete from attachments, probably history of those old
tickets will be just empty without any content. You can download
shredder extension from CPAN. Upgrade to 3.8.x where shredder right in
core. If you upgrade to 3.8 then you can use dirty deletion tool from
RT-Extension-Utils.
Hi,
If RT installed in default location /opt/rt3 then put it where the
page says to put it:
/opt/rt3/local/html/Callbacks/AssetTracker/AssetTracker/Elements/Tabs/Default
On Sat, Jul 10, 2010 at 1:13 AM, Mark Jenks
wrote:
> I am running 3.8.8 and am trying to add the cloning to the asset tracker
Asif,
It's message id generated by RT or message id of an incomming mail.
On Fri, Jul 9, 2010 at 11:11 PM, Asif Iqbal wrote:
> On Fri, Jul 9, 2010 at 2:45 PM, Kenneth Crocker wrote:
>> Asif,
>>
>> Sometimes, depending on the message, the number refers to the script being
>> acted on or a user I
Hi,
One way is to add him as a watcher on the ticket: Ccs and AdminCcs.
On Mon, Jul 12, 2010 at 6:49 PM, Sabuj Pattanayek wrote:
> Hi,
>
> Is it possible to allow a specific user access to see all comments and
> replies within a ticket without giving special privileges for the
> entire queue? Th
Hi,
There is no such feature as Forward in RT 3.6, it's in RT 3.8.
On Wed, Jul 14, 2010 at 11:20 AM, John Chenny Lim
wrote:
> Hi all,
>
>
>
> I am having problems forwarding messages with attachment. I am using RT
> Request Tracker 3.6. Below are the error dumps:
>
> *System error*
>
> *error:*
Hi,
It's been fixed in repository. Anyway, thanks for posting solution.
On Thu, Jul 15, 2010 at 12:11 AM, Kenneth Marshall wrote:
> I received the following error for plotting a search by
> "CreatedMonthly":
>
> ERROR: column reference "created" is ambiguous at character 37
> STATEMENT: SELECT
On Thu, Jul 15, 2010 at 12:10 PM, Patrick Okui wrote:
>
> On 10 Jul, 2010, at 11:17 PM, Kevin Falcone wrote:
>
>> On Fri, Jul 09, 2010 at 09:22:58PM -0500, Foggi, Nicola wrote:
>>>
>>> So under 3.8.8 you need to know the old password for the user. If a
>>> user forgets the
>>> password, and an
http://wiki.bestpractical.com/view/unmerge
On Tue, Jul 20, 2010 at 1:26 AM, Asif Iqbal wrote:
> Is there a way to unmerge a ticket? A ticket has been merged into
> another ticket due to user error :-)
>
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the
28.07.2010 15:59 пользователь "Lars Kristian Klykken"
написал:
Mark,
> Can I just not create those accounts if they are from @domain? Pretty
> much a ticket with no req...
A solution to this could be to do the rewriting with pattern matching in the
MTA. If you're using Postfix, look at
http://w
As an option you can feel Users.pm for word canonicalize.
28.07.2010 15:59 пользователь "Lars Kristian Klykken"
написал:
Mark,
> Can I just not create those accounts if they are from @domain? Pretty
> much a ticket with no req...
A solution to this could be to do the rewriting with pattern mat
Hello,
Standalone server doesn't support webpath. Also, process only one request at
a time.
28.07.2010 13:31 пользователь "Mark Olliver" написал:
Hi,
I am having issues with RT 3.8.8, I am running it on Ubuntu 10.04 perl
5.10.
So as to ignore for now any issues with proxying or web servers i
It's supported. Changing WebPath is not enough, you have to change
server config as well.
On Wed, Jul 28, 2010 at 5:20 PM, Mark Olliver wrote:
> It looks to me like it is not supported under fastcgi as well unless i have
> gone wrong somewhere.
> I have used the same config as we used for 3.8.2 n
Hi.
Either delete scrip or set stage to disabled.
01.09.2010 13:16 пользователь "Benno Overeinder"
написал:
Kenn,
On 8/30/10 6:27 PM, Kenneth Crocker wrote:
> Take a look at your log. The number for the scrip is a...
Thanks, I found the scrip triggering the empty action. I had to go back
a b
Hi.
Test suite comes in t dir with RT tarball. It's a bunch of scripts. Look for
CLI, command and line words in file name.
01.09.2010 13:07 пользователь написал:
Where can i find the test Suite ?
Please tell me the correct Link /URL to the Suite
*Kevin Falcone *
Gesendet von: rt-users-bo
Hi.
I believe ExternalAuth extension allows you to describe multiple sources.
You name them differently and list them in order they should be checked. So
I think support of two or more ldap servers should work just fine.
13.09.2010 20:44 пользователь "Nick Kartsioukas" <
change+lists...@nightwind
Hi,
TicketSQL: RequestorGroup = 'GroupName'
On Tue, Sep 14, 2010 at 3:01 PM, peceka wrote:
> Hi,
>
> if there is a possibility to see all tickets which were created by
> members of group which i belong too?
> i tried to search such option in group rights but couldn't find.
>
> please help me wit
Hi.
This syntax should work, but probably there are no tests for it. Would you
like to contribute a test file that demonstrates your problem?
14.09.2010 22:34 пользователь "Jason Ledford"
написал:
I am sort of tagging along this topic, since I was trying to do this very
thing. RequestorGroup =
Hi,
As far as I can see error is not related to the scrip. Error happens in
Web.pm.
15.09.2010 2:50 пользователь "Sergey Kozhedub" написал:
Hello all,
I'm trying to implement MuteResolve (
http://wiki.bestpractical.com/view/MuteResolve) in my RT-3.8.4 installation
but it doesn't work for me.
F
Hi,
RT doesn't change content type of attachments, so if "smart" MUA thinks that
csv is a flv then RT does nothing about that.
Today you can find pretty good mime type detectors and I think it's better
to preprocess emails instead of implementing anything in RT.
15.09.2010 4:23 пользователь "Jon
Hi,
Reasons for that error:
* permissions on files and dirs
* cpan shell you run uses another perl version that may be installed on your
system
14.09.2010 0:42 пользователь "Val Polyakov" написал:
another update:
when I go to http://myServer/ticket/NoAuth/css/index.html this is what I
get:
Er
$Object->Load( $id ) unless ($Object->id || 0) == $id;
unless ( $Object->id ) {
$RT::Logger->warning("Couldn't load object $class #$id");
next;
}
...
But I'm not familiar with RT internals to check
Hi.
You use a custom scrip for that. Condition:
return 0 if it's not create;
return 0 if custom field value is not correct;
return 1;
Action:
Load the group;
Add the group as admin;
I'm pretty sure most of it you can find on the wiki in snippets.
16.09.2010 19:07 пользователь "Ahmed, Mohammed N
Hi.
Make sure web* options in RT config match URL you are using.
Regards, Ruslan. From phone.
2010 10 7 15:22 пользователь "Gian Luca Decurtins"
написал:
> Hi rt-users
>
> I've recently installed RT 3.8.8 via ports on our server (FreeBSD 8.1,
> Apache 2.2, PostgreSQL 9.0, Mod_Perl2, Perl 5.12, E
Exclude Scalar::Utils and File::Temp.
Regards, Ruslan. From phone.
2010 10 6 19:31 пользователь "Gareth Tupper"
написал:
> Having spent a harrowing time recovering my RT install from the willful
vagaries of CentOS's yum updates* I'd now like to never have to do that
again.
>
> To this end, can an
Hi.
If you are talking about incoming mail then it's better to use external tool
before mailgate.
If it's outgoing mail then first of all you have to figure out where you
insert that text.
Regards, Ruslan. From phone.
2010 10 6 18:50 пользователь "Josh Narins"
написал:
> How can I do this?
>
>
, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> jnar...@seniorbridge.com
> seniorbridge.com<http://www.seniorbridge.com/>
>
> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif]
> From: ruslan.zaki...@gmail.com [mailto:ru
Hi.
WebPath is correct. Drop WenBaseURL. Set properly WebDomain and WebPort.
Regards, Ruslan. From phone.
2010 10 7 18:04 пользователь "Gian Luca Decurtins"
написал:
> Hi
>
> Thank you for the quick response.
>
>> Make sure web* options in RT config match URL you are using.
>
> They seem to be c
Hi.
You have to add a new ColumnMap that truncates CF values. There is no such
out of the box in RT.
Regards, Ruslan. From phone.
2010 10 2 02:06 пользователь "Kenneth Crocker" написал:
> To list,
>
> I want to run a Query in RT and I want to truncate the value in one of the
> Custom Fields I'm
Hi.
I'm very sure executing external program from a scrip works. However, to be
safe you should use modules that catch all std streams or at very least make
sure you catch stdout of the program you exec.
Regards, Ruslan. From phone.
2010 10 2 00:39 пользователь "Peter Roosakos" написал:
> Yeah,
Hi.
You either can write a po file yourself or better use launchpad site for
online translation. If you use the site then we include translation into RT
distribution once you pass some percentage.
Regards, Ruslan. From phone.
2010 10 8 11:12 пользователь "Miroslav Horvath" написал:
>
> Hello
>
>
Hi.
Organization change influence links and you have to update the table in the
DB.
Regards, Ruslan. From phone.
2010 10 8 08:50 пользователь "Andrew Best" написал:
> Afternoon,
>
> I've just realised that an RT instance that was upgraded and migrated to a
> new host had a change of $Organizatio
Hi.
For this you usually use scrips. You need custom condition and custom
action. Check out snippets on the wiki.
RT has only resolved status by default and no closed. Here you can either
add a new status or use different linking schema.
On status. You add active status fixed and use it to indic
Hi.
No, there is no configuration or plugin. Search in doc files is just a side
effect.
Regards, Ruslan. From phone.
2010 10 7 18:09 пользователь "Steve McStravick"
написал:
> It looks like RT will search in MS Word doc attachments, but I tried to
> search in a pdf and docx without any luck.
> I
On Tue, Oct 5, 2010 at 1:19 AM, Kevin Falcone wrote:
> On Mon, Oct 04, 2010 at 05:40:32PM -0300, seb...@gmail.com wrote:
>> On Sun, Oct 3, 2010 at 10:56 PM, Leigh Havas wrote:
>> > I had the same problem.
>> > Try using this in your RT_SiteConfig.pm:
>> >
>> > #Make outbound email go via queue em
Hi.
LastUpdated > x means updated since x. < means updated before x. So
LastUpdated < '15 days ago' is probably what you need and means tickets that
are not touched last 15 days.
Regards, Ruslan. From phone.
2010 10 11 20:49 пользователь "Kenneth Crocker" написал:
> Matthew,
>
> Opps. Acutally
Hi.
Quiet right and that has been fixed in 3.8.8.
Regards, Ruslan. From phone.
2010 10 12 17:05 пользователь "Kenneth Marshall" написал:
> On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:
>> Hi:
>>
>> RT-3.8.7
>> Apache2
>> Mysql
>> perl5 (revision 5 version 8 subversion 8)
>>
>> m
Hi,
SHA of the commit when we merged branch with fix for this issue.
dd729687653abc20a2ce816a70c9b018b7056ffb
git co 26e4ddca1fc7851fd86bb13fc806d1d2d9a1 -b tmp
git rebase -i rt-3.8.7
git diff rt-3.8.7 > RT-3.8.7-new_item_map_backport.patch
That's it. Quite handy way to backport any feature
Hi,
I don't think such extension exists, but may be there is no such need.
You can move all tickets from one queue into another and disable the
first. You can hack DB and do quite the same silently. Don't recommend
to do either of that right in production. First thing can result in
some scrips rel
Thanks. Pushed into 2.4 branch and will be part of RTIR 2.4.6 further versions.
On Sat, Oct 16, 2010 at 3:02 AM, Xavier Montagutelli
wrote:
>
> The queue own tag is not taken into account in the templates included in
> RTIR.
>
>
> --- RT-IR-2.4.4/etc/initialdata.orig 2010-10-16 00:49:30.00
Hi,
Use "/ALIGN:..." in a format string.
On Sat, Oct 16, 2010 at 12:27 AM, Kenneth Crocker wrote:
> To List,
>
> I noticed that when I run a query, the Ticket number seems to be justified
> to the right of it's column, but Priority Subject, and others are justified
> left. Does anyone know why?
Hi,
Try attached patch. Check if it works and let it roll for a while. If
it works and there are no objections from other developers then I'll
push it into the core.
Don't forget to clean mason cache and restart web server.
On Fri, Oct 15, 2010 at 10:33 AM, wrote:
> Dear list,
>
> My environme
Hi,
Have you seen the following:
http://search.cpan.org/~ruz/RT-Extension-SLA-0.03/lib/RT/Extension/SLA.pm#Configuring_business_hours
As you can see your %ServiceBusinessHours looks different. If you need
only one schedule then name it Default and it would be used for all
agreements by default.
Hi Jason,
You have to reorder code in share/html/Ticket/Create.html. Move call
to EditCustomFields below message box. However, watch your steps as
you have to play nice with HTML tables and make sure markup is still
valid.
Another place to look at is Update.html in the same directory as Create.ht
Hi,
Issue has been fixed.
Patch:
diff --git a/lib/RT/SQL.pm b/lib/RT/SQL.pm
index 799cf94..946a8ab 100644
--- a/lib/RT/SQL.pm
+++ b/lib/RT/SQL.pm
@@ -68,7 +68,7 @@ my @tokens = qw[VALUE AGGREGATOR OPERATOR OPEN_PAREN
CLOSE_PAREN KEYWORD];
use Regexp::Common qw /delimited/;
my $re_aggreg =
Hello Kristofer,
Try to use __UpdateStatus__ column in the format string you use for
that search. I know it's not the best way, but close to what you're
looking for.
On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn
wrote:
> Hello,
>
> I am fairly new to RT, and am trying to get used to usin
Hi,
Start from CustomFieldValuesSources config option. Read docs in
lib/RT/CustomFieldValues/External.pm and use
lib/RT/CustomFieldValues/External/Groups.pm as example. However
connecting to MS SQL server on *nix is kinda tricky, so I would
recommend you to use something in between, for example a
Hi,
I'm not sure why you need this. Doesn't sound like good idea to me.
If you can do it automatically (I mean with code) then you can use
scrips like Kenneth suggested.
If you want to allow users to change subject manually on reply then
you have to look into share/html/Ticket/Update.html and ha
Hello,
You didn't notice RT version and browser you're testing with. I see change
in RT 3.8.5 that can be related. If you're not on that or newer version then
either upgrade or try to use the following patch.
http://github.com/bestpractical/rt/commit/c42465fb0d8443905deef2a9c58718c0331980f2
On T
the Bell network.
> Envoyé sans fil par mon terminal mobile BlackBerry sur le réseau de Bell.
>
> -Original Message-
> From: Ruslan Zakirov
> Sender: rt-users-boun...@lists.bestpractical.com
> Date: Wed, 20 Oct 2010 02:13:06
> To: Andrew Best
> Cc:
> Subject: Re: [rt-us
Improve the module to support multiple ldap servers.
Regards, Ruslan. From phone.
2010 10 19 21:24 пользователь "Andrew Marosi"
написал:
> Thanks for the clarification Thomas.
> Anyone have any ideas on how to accomplish the same result with a
different solution? Thanks!
>
> -Original Message
he
>> results, I get:
>>
>>
>> 85141
>>
>> Develop Admin Queries & Dashboards
for EHS Queues
>>
>> TSG-RT
>>
>> cpe...@lbl.gov
>>
>> 3
>>
>> new
>>
>> Requested
>>
>> KFCrocker
>>
Any details on how this report is generated and send out of rt?
Regards, Ruslan. From phone.
2010 10 19 19:31 пользователь "psminusauxf" написал:
>
> Hi..
>
> I have a report that gets generated daily and when RT emails me the report
> the subject comes out
> slight different, it inserts an excla
Hi Josh,
On Wed, Oct 20, 2010 at 5:25 PM, Josh Narins wrote:
>
> I've looked into MailPlugins, but unless I'm reading the wrong section of the
> documentation, they are for auth/authz aspects of mail, and not for rewriting
> the content of the mail to, as I plan, remove redundant confidentialit
Hello Aleksey,
On Thu, Oct 21, 2010 at 3:16 AM, Aleksey Tsalolikhin
wrote:
> Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the
> README and the UPGRADING docs, I ran "make upgrade" which died with:
>
>
> All dependencies have been found.
> /opt/local/bin/ginstall -c -m 0755 -o r
Hello Jason,
Have you checked apache logs? We don't know how logging is configured
in your RT instance.
On Wed, Oct 20, 2010 at 5:13 PM, Jason Brown
wrote:
> I recently had a server crash and I am reinstalling RT from scratch, the
> version that was installed was 3.6.7. I installed that version
Hi.
Use a scrip that moves a ticket to spam queue. Most bits for the scrip you
can find on the wiki.
Regards, Ruslan. From phone.
2010 10 22 16:55 пользователь "Richard Mealing"
написал:
> Hi users of the great RT system.
>
> I wondered if you are able to set-up a queue with RT, to accept emails
Hi.
In a template use the following:
{ $Ticket->FirstCustomFieldValue('cf name'); }
Look at snippets for templates on the wiki.
Regards, Ruslan. From phone.
2010 10 22 01:10 пользователь "Verne Baxter" написал:
> I have the feeling I'm searching using the wrong word(s). Please give me
the 'buz
Hi.
You can not prevent this updates via rest. Have you looked at LinearEscalate
action?
Regards, Ruslan. From phone.
2010 10 22 04:01 пользователь "Jason Maderios"
написал:
> All,
>
> Anyone know of a way to have edit's done with RT::Client::REST to not
refresh LastUpdated? I would like the upd
Hi
There is no such functionality at the moment.
Regards, Ruslan. From phone.
2010 10 21 17:49 пользователь "bob bob" написал:
> Hi All,
>
> I have a quick question about rt workflows.
>
> As an example. I've created a queue 'Instalation' and created Custom
Fields
> for Rack, Power, DNS.
> When
Hi Steve,
You have several solutions:
1) notify adminccs only on create and not on correspond
2) notify adminccs only if owner is nobody
Both you can do by managing conditions on your scrips. Second case
requires custom condition, but it's very easy condition to write.
Check out http://wiki.bestp
Hello Albert,
See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
to forking into a new ticket.
On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih wrote:
> Hi all
>
> I'm using RT 3.8.8
>
> On reply RT reopen the ticket. I would like to known if it's possible to
> make RT don't reop
On Fri, Oct 22, 2010 at 5:34 PM, Josh Narins wrote:
> I have three classes of users, I'm wondering if my privileges/groups
> setup is what RT intends.
>
>
>
> Class 1: Administrators. These three people can do anything.
>
>
Put them in the group.
> Class 2: People who log into RT and own and re
Hello,
Template is a piece of text that can be used from your action code.
Look at SendMail.pm and ExtractCustomFieldValues extension. Both use
templates and in completly different way.
If you want to send some email from your action then probably the
right way is to record a comment or reply on
Hi,
It's totally doable with scrips. RTIR itself has a lot of examples
with bits you need. Basicly you need:
When IR is created with and IP is set or when IP is changed from no
value to a value, link to existing incident or create a new one. First
part is a condition and second part is an action.
Hi,
Do that out of RT. If you want to scan uploaded attachments then there
is no solution I know about.
On Fri, Oct 22, 2010 at 6:11 PM, Roedel, Mark wrote:
> Has anybody done any scripting to scan attachments for viruses or check for
> sensitive data like SSN’s before aceepting them onto a tick
Hi,
You have $Transaction->Priority when it should be $Ticket->Priority.
Regards, Ruslan. From phone.
2010 10 27 12:45 пользователь "Paul Broadwith"
написал:
> I’ve created a custom autoreply but seem to be getting an error in the
logs when a ticket is created. No autoreply message is being sent
Hi
You either use a scrip to set default value if user didn't pick any (i
believe there is such on the wiki) or you use callbacks to preset default
and make cf mandatory with paternal through UI.
Regards, Ruslan. From phone.
2010 10 26 22:15 пользователь "Jason Edgar" написал:
> I created a cust
On Thu, Oct 28, 2010 at 11:25 PM, Vick Khera wrote:
>
> On Oct 27, 2010, at 8:17 PM, Kevin Falcone wrote:
>
>> You may be interested in sbin/rt-validator's output
>
> Wow. 5.5 hours later it deleted a fair number of dangling data rows.
>
> However, my two duplicated groupmembers rows are still th
Hi.
Can you share more details?
Regards, Ruslan. From phone.
2010 10 30 09:08 пользователь "Bruce Ferrell"
написал:
> Hi all,
>
> I've just moved a 3.6.3 RT instance from one server to another (it's a
> long story) and now some of the column headings are showing as as
> uni-code characters. The
Hi,
In theory it's possible to set content type to multipart/mixed and generate
text and attachment parts inside, but never tried that.
Subclassing action is a proper way.
Regards, Ruslan. From phone.
2010 11 2 18:09 пользователь "Martin Drasar" написал:
> Hi everyone,
>
> is it somehow possibl
Hi,
There is no such extension however if you have a command line tool for
paging then you can run it from a scrip and I saw it successfully used by a
customer.
Regards, Ruslan. From phone.
2010 11 2 21:41 пользователь "Fadel Kamreddine"
написал:
> Hi there,
>
> It’s a long shot… but it’s worth
Raise log level to debug and try again after server restart. But most
probably you failed to upgrade properly.
Regards, Ruslan. From phone.
2010 11 2 21:35 пользователь "Fadel Kamreddine"
написал:
> An idea what is the issue?
>
>
>
> Thanks!
>
> Fadel
>
>
>
> *From:* rt-users-boun...@lists.bestpr
Use lib should include local lib path as well.
Regards, Ruslan. From phone.
2010 11 2 21:32 пользователь "testwreq wreq" написал:
> I have RT 3.8.2; I have followed the wiki for external authentication.
Now,
> I am at the step where I have to clean the emal addresses for ldap
> usernames. the wik
Hi,
Probably owner has ModifyTicket right and that gives him right to
comment, however it's hard to own a ticket when you can not change
status. So you can do this only with a hack.
On Tue, Nov 2, 2010 at 10:18 AM, Michael P. Carel wrote:
> Hi to all;
>
> I'm trying to configure RT to avoid tick
Hi,
You're talking about self service. And this interface is around
tickets where the current user is a watcher(requestor, cc, admincc or
owner).
You did everything right with rights, however you want to add a box to
self service page, for example "recently reported issues" or something
like that
On Thu, Nov 4, 2010 at 11:45 PM, Kurt Engle wrote:
> Can someone give me a quick explanation as to what 'Subject Tags' are or
> could be used for in a queue?
Read docs/queue_subject_tag.pod
>
> Also, during my testing of 'Subject Tags' to see what they do, I enter the
> Subject Tag for a Q and hi
Hi,
Skip some pages on import using name match, for example "car shipping".
Don't import empty pages:
http://rttest.wikia.com/index.php?title=Special:ShortPages&limit=500&offset=0
I spotted a few pages that loose content during move. It's not
importer issue, but pages on the current wiki are emp
On Fri, Nov 5, 2010 at 10:00 PM, Mathieu Longtin wrote:
> Search doesn't seem to work at all. Is that normal?
May be it needs some time for indexing.
> I searched for stuff I know should be in there, and nothing came up.
>
> --
> Mathieu Longtin
> 1-514-803-8977
--
Best regards, Ruslan.
Hi.
== is for numbers, use eq for strings
Regards, Ruslan. From phone.
2010 11 9 09:17 пользователь "Horst Kriegers"
написал:
Josef,
Your question is unrelated to this thread. Start a new thread next time.
CustomFieldValues returns an object, not a hash. You use it when cf may have
multiple values. Otherwise use FirstCustomFieldValue method.
Regards, Ruslan. From phone.
2010 11 11 01:40 пользователь "Josef" написал:
>
Hi
Try spaces in the beginning of a new line.
Cf: bla
Bla
Bla
Regards, Ruslan. From phone.
2010 11 10 19:53 пользователь "CALLEJA-ALBILLOS, FRANCK (FRANCK)** CTR **" <
franck.calleja-albil...@alcatel-lucent.com> написал:
> Hello,
>
> I want to create tickets through CommandByEmail and fulfil
Hi
Then you should apply cf only to tickets. Transaction cfs are for every
update on a ticket.
Regards, Ruslan. From phone.
2010 11 11 18:46 пользователь "Kris Germann" написал:
> Is there a way to show a mandatory custom field ONLY when the ticket is
> first created?
>
> I want people to enter
Hi,
As CGM table have more records to account recursive members then you should
filter out some records. Use Via = id and GroupId <> MemberId condition on
CGM table.
Regards, Ruslan. From phone.
2010 11 16 02:51 пользователь "Jesse Vincent"
написал:
>
>
>
> On Mon, Nov 15, 2010 at 04:52:58PM -05
Hi,
Any details on reproducing problem and your rt config?
Regards, Ruslan. From phone.
2010 11 15 22:01 пользователь "CLOSE Dave (DAE)" <
dave.cl...@us.thalesgroup.com> написал:
> I have a few tickets which, when opened, did not properly wrap lines.
> The entire issue statement is a single line.
Hi,
I didn't look into saved searches rights for a while, but recall some
"smartiness" there. You can share searches with members of a group by saving
them with different privacy level. To do this you must be a member of the
group and have right on that group. This means that admin can not save
se
Are you on RT 3.8.3 or newer?
Regards, Ruslan. From phone.
2010 11 16 20:37 пользователь "Brian Thompson" <
brian.thomp...@tridentmicro.com> написал:
> Thank you Kevin. I backed out to a pristine copy of our running RT and
reinstalled the Extension to no avail (must be our non-standard installatio
Hi,
You either have permissions problems or two perls and server using one
and you testing another.
Are you sure Log/Dispatch.pm is in one of those dirs?
On Thu, Nov 18, 2010 at 3:33 AM, Alex Moran wrote:
> I just installed rt-3.8.8 on Mac OS X Server 10.6.5. Installation went
> smooth enough,
Hi,
I'll look into this later today. Suspect that you have custom lifecycles
defined in site config, please share it.
Regards, Ruslan. From phone.
2010 11 18 16:02 пользователь "seb...@gmail.com" написал:
> Hi, we are upgrading from 3.9.4 to 3.9.6.
>
> The 'make upgrade' went ok but after the
>
On Thu, Nov 18, 2010 at 11:39 PM, Kevin Falcone
wrote:
> On Thu, Nov 18, 2010 at 03:33:47PM -0500, Josh Narins wrote:
>> You also need to see what is in the @INC of your running RT process.
>> print join "\n", @INC, '';
>
> That was in the original message
>
>> > Can't locate Log/Dispatch
On Tue, Nov 30, 2010 at 4:00 AM, Micah Gersten wrote:
> On 09/22/2009 08:05 AM, Jesse Vincent wrote:
>> On Mon, Sep 21, 2009 at 07:15:09PM -0700, Behzad Mahini wrote:
>>> I have done a fresh installation of RT 3.8.4, and have done no
>>> modifications of any sort to the default installation.a
On Tue, Nov 30, 2010 at 4:31 AM, Micah Gersten wrote:
> On 11/29/2010 07:22 PM, Ruslan Zakirov wrote:
>> On Tue, Nov 30, 2010 at 4:00 AM, Micah Gersten wrote:
>>> On 09/22/2009 08:05 AM, Jesse Vincent wrote:
>>>> On Mon, Sep 21, 2009 at 07:15:09PM -0700, Behzad Mah
my $ticket = RT::Ticket->new( $self->TransactionObj->CreatorObj );
$ticket->Load( $self->TicketObj->id );
$ticket->AddCustom...
...
2010/12/6 Anton Smirnov :
> Hello.
>
> rt 3.8.7
>
> I use in my scrip a string
>
> my ($status, $msg) = $self->TicketObj->AddCustomFieldValue( Field => 'MyCF',
> Valu
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