how to remote to clients PC for troubleshooting?

2009-12-17 Thread Chris R. Johnson
Hi, How can I remote into a clients computer (miles away and not on a network) to troubleshoot it? Could I operate from a Mac this way into a PC? Which version will I need? Enterprise? Thank you. Chris ___ VNC-List mailing list

RE: how to remote to clients PC for troubleshooting?

2009-12-17 Thread Philip Herlihy
Well, the client machine has to be reachable by some sort of network or you can forget it! RealVNC does work reasonably well over dial-up, even; otherwise, you need to set up a virtual server (other terms are used) within the broadband router. See http://www.portforward.com/ for details on how