----- Original Message ----- From: "Kurt Fankhauser" <k...@wavelinc.com> To: "'WISPA General List'" <wireless@wispa.org> Sent: Wednesday, January 07, 2009 9:40 AM Subject: Re: [WISPA] Worthless hardware list from stupid companies willingtosell junk to us.
> Well if your Tranzeo won't let you log into it then that sounds like an > issue that needs an RMA and personally I can say that for an issue like > that > they have never denied me the RMA. > > Now as far as general Tranzeo lockups I think that all has to do with > grounding your CPE. I almost never have to power cycle the units that I > mount on TV towers because they are naturally grounding but whenever I > mount > a unit up on a roof I was always having to power cycle them. Once I ran a > #12 ground wire to them the problems went away. (this is with the > CPQ/SL-15's) The clients are very good. No unusual issues there. > > Now as far as your TR6000 series I only had two of them ever in service as > access points and never had to power cycle them. One was on a 130' Rohn > SSV > tower and the other was on a 1940's era Water Tower and the water two one > has been running for 2 years+ without needing power cycled. My theory is > that the water tower is grounded very very well. Tomorrow we're pulling a unit off of a water tower.... Grounded, lightning protection, ferite beads etc. already at this local. > > The most reliable access points I have ever used are the WAR4 metro > boards. > Those things are basically set and forget. The Mikrotik Routerboard series > isn't far behind. I think the Routerbards work so well because they have a > hardware watchdog that will power cycle itself. I noticed the uptimes on > the > WAR-Metro is always better than the Routerboards. > > Personally I'm not complaining too much. (besides the MT/Tranzeo reset > issue) All of these are electronic devices and they are all built pretty > cheap. Look at how people have to power cycle their DSL modems several > times > and day and people's Time Warner Cable modems that get power cycled > constantly. I think we are doing great compared to the rest of the > broadband > industry. > > > Kurt Fankhauser > WAVELINC > P.O. Box 126 > Bucyrus, OH 44820 > 419-562-6405 > www.wavelinc.com > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Marlon K. Schafer > Sent: Wednesday, January 07, 2009 10:00 AM > To: WISPA General List > Cc: isp-wirel...@isp-wireless.com > Subject: [WISPA] Worthless hardware list from stupid companies willing > tosell junk to us. > > Deep sigh. > > I've about had it with companies that sell crap. I can understand the > need > to ship product that hasn't been tested in every possible scenario. But > when you do that issue a fix TODAY, not next week, or more often, never. > > Tranzeo has had lock up issues with the TR6000 and TR6600 for at least a > year now! I know they work for some people, but for others they don't. > Just because it doesn't happen to everyone doesn't mean it's not a > problem. > > The CPE units work great for me. They rarely lock up, don't fail (less > than > > 3% I think over 3 or so years) etc. The weather sealing system could be > much easier to deal with, especially up in the air with cold fingers, but > I've never had one leak. > > Oh yeah, they had that idiotic problem between them and MT. Why that took > a > > public flogging and how many months???? to figure out I'll never > understand. > > You two should have taken the time to pick up the damned phone, called > each > other and worked out a solution to the problem. Today!!!!!! Why did WE > have to figure out what was wrong? > > I now have 5 or 6 Tranzeo AP's in place. They don't all create a problem, > but how am I supposed to guess which one will screw up next and where > it'll > do that? I have one that requires daily, sometimes more often, rebooting > right now. I can power cycle it and it'll pass traffic but it won't ever > allow me to log into it. When it locks up you can see it (both wirelessly > and ethernet) but you can't log into it. It's like the data flow gets > stuck. > > Is it THAT hard to send a device of some kind out to see if there is a > traceable issue? How hard would it be to develop a special firmware that > will gather data and send it back to the factory? SOMETHING causes these > units to lock up. Heck, send out an engineer, I'll even feed him. But > fix > the problem!!! > > As it stands today, I'll NEVER buy another Tranzeo AP. Ever. It won't > matter to me what fancy new toy they create because I don't trust them to > fix any issues that might show up in a timely manor. > > If they are on to bigger and better things (3650), then say so and stop > selling the crap radios. It's much better to have frustrated customers > than > > pissed off ones. > > And then there is Alvarion. I have a site at a radio station right now. > No > > it's not built right, no shielded cable, nothing is grounded right etc. > I'll grant that. I have 4 devices up there that are acting up. 2 > Alvarion, > > one MT and one digital logger. They will misnegotiate ethernet speeds. > Drop packets, work or not work. No rhyme or reason. Here's the kicker, > the > > site has been there for over 6 years now. It's been there EXACTLY like it > is for months. Suddenly the alvarion gear quits working due to ethernet > problems. (The MT started later after changes were made and the Digital > Logger was installed after the problem started.) Know what REALLY sucks? > Inscape Data, StarOS, Airaya, Trango and (of all things) smartBridges gear > just kept on ticking. A known POS ap from smartBridges is working better > than a $2500 unit from Alvarion. And the Trango is still working, that's > what I pulled out to put in the Alvarion! > > Yes I know part of this is probably my fault on this one. But I'd still > expect the cheap gear to fail long before the top of the line stuff! I > didn't want any failures! That's why I put in the Alvarion. (more about > what's happening at this site in another email.) > > Now I know stuff happens. But what REALLY pissed me off about Alvarion > lately is the tech support. I needed help with a device (still can't get > a > firmware upgrade done) and I had to set up an account, contact my sales > company and then THEY had to send me back to Alvarion. What the heck is > THIS????? If you sell me a product, support it! I can see a need to tell > folks to hire outside helps to fix a problem that just doesn't make sense. > But if I call and need help they should at least try! Especially when > things aren't working right. > > The list of companies that forgot that they were supposed to take care of > us > > is quite long indeed. Teletronics, BreezeCOM, Lucent, smartBridges and > now???? I've always thought it was better to have frustrated customers > vs. > pissed off ones. What's the difference? Constant firmware versions are > frustrating. Locking up hardware is frustrating. No fix for a locking up > device will piss a guy right off! > > Maybe a public flogging will get some of these companies off their > behinds. > Lets hear some horror stories from other. I want to know what companies > that I should never use because they suck. > > laters, > marlon > > > > ---------------------------------------------------------------------------- > ---- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------------- > ---- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! 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