Based on what Travis said and looking at your screenshot, if you were to scroll down, you'd see the desired user name.
It's a paradigm shift, you'll have to type more of the user name in the correct format. [cid:image005.jpg@01D03718.563F5BC0] Maybe Cireson could create an awesome add-on to do this for us? From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Tran,Brian Sent: Friday, January 23, 2015 2:04 PM To: servman@lists.myitforum.com Subject: [servman] RE: AD Connector on SCSM 2012 This is how it currently looks like: [cid:image001.png@01D03717.F90D5380] U0123 CTV Brian Tran U0888 CTV Tom Johnson From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of Doug Sigmon Sent: Friday, January 23, 2015 1:57 PM To: servman@lists.myitforum.com<mailto:servman@lists.myitforum.com> Subject: [servman] RE: AD Connector on SCSM 2012 How does the user appear in Configuration Items>Users? From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of Tran,Brian Sent: Friday, January 23, 2015 11:29 AM To: servman@lists.myitforum.com<mailto:servman@lists.myitforum.com> Subject: [servman] AD Connector on SCSM 2012 Hello, Can someone provide help? We are in the process of migrating SCSM 2010 to 2012. We followed this link to set up the AD Connection: http://blogs.technet.com/b/thomase/archive/2013/04/08/scsm-active-directory-connector-optimization.aspx However, when entered the first three or four characters of the affected user last name, it does not filter. [cid:image002.jpg@01D03717.F90D5380] This is in SCSM 2010. It should filter out like this: [cid:image003.jpg@01D03717.F90D5380] ________________________________ This communication, together with any attachments or embedded links, is for the sole use of the intended recipient(s) and may contain information that is confidential or legally protected. If you are not the intended recipient, you are hereby notified that any review, disclosure, copying, dissemination, distribution or use of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by return e-mail message and delete the original and all copies of the communication, along with any attachments or embedded links, from your system.