We do respond to all false reports that are made to us if we can properly identify the sender - and often even if that is not the case. I will research this further and contact you off list.
Thanks, _M On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote: RM> After two attempts to email support and two attempts to RM> register a real false positive to [EMAIL PROTECTED], I would be RM> really grateful for some help. I suspect our email attempts may RM> have failed to reach sortmonster. RM> RM> All email to and from one of our domains since about the 21st RM> July is being detected as spam by Sniffer. The domain in question RM> is: RM> g r o u n d h o g. u k. c o m RM> RM> We run SmarterMail with Declude so as to be able to run RM> Sniffer which has proven with the exception above to be highly RM> effective at reducing the massive amount of junk mail delivered to RM> our clients on their respective domains. We have set Sniffer so RM> that it alone can trigger Hold emails. RM> RM> I have twice sent appropriate emails to [EMAIL PROTECTED], RM> but received no acknowledgement or response, so I dont know if RM> they were received or not. RM> RM> Can anyone give advice as to how to proceed? RM> RM> Robert This E-Mail came from the Message Sniffer mailing list. For information and (un)subscription instructions go to http://www.sortmonster.com/MessageSniffer/Help/Help.html