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David Barker has also been good about
responding, but that's not the issue. We should be able to go through
standard support channels instead of having to remember to redirect support
requests to alternative personnel.
Darin.
----- Original Message -----
Sent: Wednesday, October 25, 2006 11:15 AM
Subject: [sniffer] Re: Declude header not modified
correctly
Dear Sniffer Folks,
As I mentioned in a previous post, we have been very happy
with the response from Declude Tech Support.
Linda has been very good at responding, and she has given
permission for me to post her address here.
Michael Stein
Computer House
----- Original Message -----
Sent: Wednesday, October 25, 2006 10:06
AM
Subject: [sniffer] Re: Declude header not
modified correctly
I have an active SA, I
sent in some service requests and got a ticket number by return email, never a
follow up. Then called in and a chap named Chris Asaro fixed the
settings on our account so that I could download the correct version and was
quite helpful with that. However, that does not solve the problem and
all emails of examples and requests for status since 10/18/06 have gone
unanswered.
So, basically their answer was install the latest version,
and beyond that nothing, not even a reply or a we are working on it and will
have something to try on X. Out users are seeing hundreds of spam
messages unmarked in their email boxes a day, and of course want to know why
when it is identified as spam they are still getting it. I personally
know that this has been an issue for at least a year. If I were a
spammer I would sure code my emails to exploit this.
Anyway, have used
Declude for about 5 years as I recall and getting kind of to the end of the
line.
I also spent some time yet again on their web site, and do not
see a discussion board or anything to discuss this issue there vs
here.
Herb
Darin
Cox wrote:
I have an active SA. I've sent support requests twice in the past few
months to support@ and have gotten no response.
Darin.
----- Original Message -----
From: "Computer House Support" <[EMAIL PROTECTED]>
To: "Message Sniffer Community" <sniffer@sortmonster.com>
Sent: Wednesday, October 25, 2006 9:11 AM
Subject: [sniffer] Re: Declude header not modified correctly
David Waller wrote: they don't respond to support emails from this
registered user...
Dear David,
I am curious to know if you have an active Service Agreement with Declude?
Among the hundreds of vendors that I deal with, I found their support to be
one of the best. I seldom wait more than an hour for a response.
Michael Stein
Computer House
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Herb Guenther
Lanex, LLC
www.lanex.com
(262)789-0966x102 Office
(262)780-0424 Direct
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