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The Minnesota one? On 10/9/16, Dane Trethowan <grtd...@internode.on.net> wrote: > Turns out the other incident mentioned here was a hoax so I'm not all > that worried about it. > > > > On 10/10/2016 6:33 AM, Joshua Gregory wrote: >> X-SpamDetect-Info: ------------- Start ASpam results --------------- >> X-SpamDetect-Info: This message may be spam. This message BODY has been >> altered to show you the spam information >> X-SpamDetect: *******: 7.0 sd=7.0 Close nspam=187 nok=1 0.99 >> $0.01(genuine_gmail) $0.01(genuine) $0.01(free_email) 0.04(dnswl_none) >> 0.90(X-LangGuess:English) 0.87(X-NotAscii:utf) $0.85(X-Verify-SMTP >> present) 0.20(X-Phrase:clean) 0.20(X-myrbl:Color=yellow) $0.54(spfpass) >> Lowered 4 >> X-SpamDetect-Info: ------------- End ASpam results ----------------- >> >> I have a Samsung phone now, never again after this. Absolutely >> appalling. Copy/paste statements to customers, slowing down said >> complaints to customers, literally the worst company probably ever. >> JMHO. >> >> On 10/9/16, Ted <t...@nevernamed.com> wrote: >>> Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling >>> users >>> >>> >>> Another two of Galaxy Note 7 phones that were replaced under the >>> recall >>> have lit on fire, with a text inadvertently sent to one of the owners in >>> the >>> middle of support communication exchanges suggesting that Samsung is >>> attempting to "slow down" user complaints about the phone. >>> >>> >>> On Tuesday, another Kentucky man's Galaxy Note 7 phone lit on fire, >>> sending >>> him to the hospital with acute bronchitis caused by smoke inhalation. >>> Samsung said nothing publicly about Tuesday's fire at the time, >>> potentially >>> contributing to an event the next day at the Louisville airport the next >>> day. >>> "Just now got this. I can try and slow him down if we think it will >>> matter" >>> — Samsung tech support misdirected text message >>> "The phone is supposed to be the replacement, so you would have thought >>> it >>> would be safe," Michael Klering told television station WKYT about >>> Tuesday's >>> fire. "It wasn't plugged in. It wasn't anything, it was just sitting >>> there." >>> >>> Klering had the phone for slightly more than a week, and claims it was >>> one >>> of the replaced models. >>> >>> After complaining to Samsung, Klering recieved a text message from >>> Samsung >>> support, apparently intended for another support associate. >>> >>> "Just now got this. I can try and slow him down if we think it will >>> matter," >>> the text, which was seen by WKYT, said. "We just let him do what he >>> keeps >>> threatening to do and see if he does it." >>> >>> Samsung asked for the phone, but Klering refused. Klering did accept an >>> offer to pay for the phone carcass to be x-rayed, however. >>> >>> "We want to reassure our customers that we take every report seriously >>> and >>> we are engaged with Mr. Klering to ensure we are doing everything we can >>> for >>> him," said Samsung in a statement about the fire that sent Klering to >>> the >>> hospital. "Customer safety remains our highest priority as we are >>> investigating the matter." >>> >>> Friday's fire in Minnesota >>> >>> Later in the week, 13-year old Abby Zuis felt a "weird, burning >>> sensation" >>> while holding her phone on Friday, according to ABC affiliate KSTP. >>> >>> Zuis received only minor burns before tossing the phone to the ground. >>> The >>> school principal prevented a larger issue by the phone out of the >>> building. >>> >>> Samsung issued platitudes to the Zuis family similar to what Klering was >>> told. >>> >>> "We want to reassure our customers that we take every report seriously >>> and >>> we are engaged with the Zuis family to ensure we are doing everything we >>> can >>> for them and their daughter," said Samsung in a statement. "Customer >>> safety >>> remains our highest priority as we are investigating the matter." >>> >>> Pattern of destruction >>> >>> The two fires add up to three reported issues in a week. Additionally, >>> all >>> three phones weren't being charged when the fires started. >>> >>> Southwest Airlines evacuated 75 passengers from a flight preparing to >>> take >>> off from Louisville Airport in Kentucky on Wednesday after smoke from a >>> Samsung Galaxy phone filled the cabin. The phone was a replacement >>> Galaxy >>> Note 7 that had been powered down for takeoff. >>> >>> Samsung issued a voluntary recall worldwide for the device after >>> wide-spread >>> reports of battery fires during charging, and drew criticism from the >>> U.S.. >>> Consumer Protection and Safety Commission for how the matter was being >>> handled. All customers who have purchased a Galaxy Note 7 should now be >>> able >>> to swap the device for a new one either online or at wireless carrier >>> corporate-owned stores. >>> >>> Before the well-publicized battery fires in the Galaxy Note 7 forcing >>> the >>> recall, reviewers and YouTube examiners discovered that the Gorilla Glass >>> 5 >>> used for the screen of the device was significantly more susceptible to >>> screen scratches than other smartphones, iPhone 7 family included. >>> >>> On Friday, all of the U.S. carriers started allowing Galaxy Note 7 >>> owners, >>> including those already replaced by the exchange program, for other >>> devices. >>> AT&T is reportedly considering halting sales of the device altogether. >>> >>> http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users >>> >>> http://appleinsider.com/articles/16/10/09/two-more-galaxy-note-7-phones-catch-fire-samsung-allegedly-stonewalling-users >>> > > >
