A non stop music is getting played but the call is not getting redirected to the call center agent.
On Sat, 20 Apr 2024 at 14:17, Prathibha B <prathibhab....@gmail.com> wrote: > I am getting 401 Unauthorized error. How to resolve this issue? > > On Fri, 19 Apr 2024 at 19:13, Prathibha B <prathibhab....@gmail.com> > wrote: > >> Ok. >> >> Sent from Outlook for Android <https://aka.ms/AAb9ysg> >> ------------------------------ >> *From:* Users <users-boun...@lists.opensips.org> on behalf of Brett >> Nemeroff <br...@nemeroff.com> >> *Sent:* Friday, April 19, 2024 7:08:51 PM >> *To:* OpenSIPS users mailling list <users@lists.opensips.org> >> *Subject:* Re: [OpenSIPS-Users] Call Center error >> >> I don’t know the details, but I’d guess that because you have no agents >> logged in your handle call isn’t properly rewriting the URI. It may be >> useful to check the return status and log it from cc_handle_call. That may >> give you some insight on at least this stage of the call processing. >> >> -Brett >> >> >> On Fri, Apr 19, 2024 at 6:09 AM Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> or freeswitch as the media server. >> >> On Fri, 19 Apr 2024 at 14:45, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> Can someone in this group help me with setting up a call center using >> opensips as the proxy server and asterisk as media server? >> >> On Fri, 19 Apr 2024 at 10:04, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> I am getting the error "Cannot handle call" >> >> On Thu, 11 Apr 2024 at 16:16, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> I changed the message_queue uri in cc_flows table to sip:1...@bp.erss.in. >> Now getting the following errors in syslog: >> >> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >> change URI Contact >> ERROR:nathelper:fix_nated_contact_f: SCRIPT BUG - second attempt to >> change URI Contact >> ERROR:tm:_reply_light: failed to generate 408 reply when a final 407 was >> sent out >> ERROR:b2b_entities:_b2b_send_reply: failed to send reply with tm >> ERROR:b2b_logic:_b2b_handle_reply: Sending reply failed - 408, >> [B2B.394.162.1712831164.913185781] >> >> On Thu, 11 Apr 2024 at 15:33, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> when I run opensips-cli -x mi cc_list_agents >> { >> "Agents": [ >> { >> "id": "101002", >> "Ref": 0, >> "Loged in": "NO" >> }, >> { >> "id": "101001", >> "Ref": 0, >> "Loged in": "NO" >> } >> ] >> } >> >> I've logged in 101001 and 101002 in the browser. But the Loged in status >> is No for both users. >> >> On Thu, 11 Apr 2024 at 15:10, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> Cahnged it to $tU, Still getting error. >> >> On Thu, 11 Apr 2024 at 15:09, Alain Bieuzent <alain.bieuz...@free.fr> >> wrote: >> >> Hi, >> >> >> >> Something wrong about that part for me : ($(tU) == "112") >> >> Should be : ($tU == "112") >> >> >> >> Regards >> >> >> >> *De : *Users <users-boun...@lists.opensips.org> au nom de Prathibha B < >> prathibhab....@gmail.com> >> *Répondre à : *OpenSIPS users mailling list <users@lists.opensips.org> >> *Date : *jeudi 11 avril 2024 à 11:03 >> *À : *OpenSIPS users mailling list <users@lists.opensips.org> >> *Objet : *Re: [OpenSIPS-Users] Call Center error >> >> >> >> bp.erss.in - asterisk >> >> bp.erss.in:1443 - opensips >> >> >> >> On Thu, 11 Apr 2024 at 14:29, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> *I've created the entries in cc_agents and cc_flows table.* >> >> >> >> *cc_agents table* >> >> >> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >> | id | agentid | location | logstate | msrp_location | >> msrp_max_sessions | skills | wrapup_end_time | wrapup_time | >> >> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >> | 8 | 101001 | sip:101...@bp.erss.in:1443 | 0 | NULL | >> 4 | support | 0 | 0 | >> | 9 | 101002 | sip:101...@bp.erss.in:1443 | 0 | NULL | >> 4 | support | 0 | 0 | >> >> +----+---------+----------------------------+----------+---------------+-------------------+---------+-----------------+-------------+ >> >> >> >> *cc_flows table* >> >> >> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >> | id | flowid | priority | skill | prependcid | max_wrapup_time | >> dissuading_hangup | dissuading_onhold_th | dissuading_ewt_th | >> dissuading_qsize_th | message_welcome | message_queue | message_dissuading >> | message_flow_id | >> >> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >> | 1 | support | 256 | support | NULL | 0 | >> 0 | 0 | 0 | >> 0 | | 1...@bp.erss.in | NULL | NULL >> | >> >> +----+---------+----------+---------+------------+-----------------+-------------------+----------------------+-------------------+---------------------+-----------------+----------------+--------------------+-----------------+ >> >> >> >> On Thu, 11 Apr 2024 at 14:27, Prathibha B <prathibhab....@gmail.com> >> wrote: >> >> Getting the following error in call center module >> >> >> >> ERROR:call_center:set_call_leg: failed to init new b2bua call (empty ID >> received) >> Apr 11 14:06:28 etg-virtual-machine /usr/sbin/opensips[1249949]: >> ERROR:call_center:w_handle_call: failed to set new destination for call >> >> >> >> Call center code in opensips.cfg: >> >> >> >> if (is_method("INVITE") and !has_totag() and ($(tU) == "112") ) { >> if (!cc_handle_call("support")) { >> send_reply(403,"Cannot handle call"); >> exit; >> } >> >> } >> >> >> >> -- >> >> Regards, >> >> B.Prathibha >> >> >> >> >> -- >> >> Regards, >> >> B.Prathibha >> >> >> >> >> -- >> >> Regards, >> >> B.Prathibha >> >> _______________________________________________ Users mailing list >> Users@lists.opensips.org >> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >> _______________________________________________ >> Users mailing list >> Users@lists.opensips.org >> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >> >> >> >> -- >> Regards, >> B.Prathibha >> >> >> >> -- >> Regards, >> B.Prathibha >> >> >> >> -- >> Regards, >> B.Prathibha >> >> >> >> -- >> Regards, >> B.Prathibha >> >> >> >> -- >> Regards, >> B.Prathibha >> >> >> >> -- >> Regards, >> B.Prathibha >> _______________________________________________ >> Users mailing list >> Users@lists.opensips.org >> http://lists.opensips.org/cgi-bin/mailman/listinfo/users >> >> > > -- > Regards, > B.Prathibha > -- Regards, B.Prathibha
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