Harold Fuchs wrote:
2009/9/1 Keith N. McKenna <keith.mcke...@comcast.net>
Three things:
1. Are you loggged in as an Administrator of the Windows system? I think you
need to be.
2. Before starting the installation, did you exit the [old version's]
Quickstarter? You do need to.
3. Have you tried Microsoft's Wndows Installer Cleanup Utility? It's free at
Windows Installer CleanUp Utility
<http://support.microsoft.com/kb/290301>and is designed to fix
problems caused by Microsoft's un/installer software.
I think that to use it you should remove any installation of OOo using
Add/Remove Software, then run the utility to clean out any vestigial traces
of OOo and then try the installation again.
1 & 2 are probably teaching my grandmother to suck eggs; apologies if so.
Harold;
No need to apologize. I spent 20 years as a support engineer and
recognize the need to ask the obvious questions.
1. Yes. I am the sole user and the account is an administrator account.
2. Yes. I stopped the quickstarter first thing.
3. No. Uninstalling and running the Cleanup utility did the trick.
Thank you so much for your prompt and accurate suggestions
Regards
Keith M^c Kenna
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