On 28 March 2011 16:13, Victor Vasiliev <vasi...@gmail.com> wrote: > OTRS is not that bad, at least as far as I know. The volunteers there > are supposed to be friendly (at least polite) as long as the person > does not behave very aggresively. The only problem I am aware of is > backlog ([[m:OTRS/volunteering]] is the only answer here).
The problem is - well, OTRS will usually be polite and helpful and correct the mistake, if it seems uncontroversioal. But six weeks later, someone might come along and "correct it back", usually entirely in good faith, because there's a source floating around that says differently. What can the OTRS agent do? Without a valid public source to point to, it's quite hard to achieve anything here - "trust me, the source is wrong" is a sentence that understandably gets people's backs up. And we've historically been very relucant to use OTRS as a sort of "private editorial corrections database", for various reasons, not least that it would probably produce more drama than it prevents! It works well initially, but it breaks down if it gets disputed. -- - Andrew Gray andrew.g...@dunelm.org.uk _______________________________________________ WikiEN-l mailing list WikiEN-l@lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
