There's sort of two components to this problem. There's the human behavior component, which is a super tough nut to crack. And then there is the institutional component; among the most common complaints about Wikipedia are its bureaucracy and the complexity of contributing. Solving the institutional, systems issue is complex... but a lot easier than getting people to act nicer. Take a look at the newest dispute noticeboard WP:DRN, or even arbitration enforcement, or SPI, etc. These are unimaginably complex for people new to Wikipedia, and only the starkest examples of a problem that also afflicts articles and article talkpages.
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