On 11 September 2012 17:29, Fred Bauder <fredb...@fairpoint.net> wrote: > It seems I have not posed this as a question. The question is how could > we better handle VIP subjects who give us feedback, attempt to edit > either themselves or through an agent, or contact OTRS? > > For example, could we assign some diplomatic people to handle such > situations, I've noticed CBS does that. It's a skill.
We have assigned diplomatic people to handle such situations - they're the OTRS volunteers. The problem is how we make sure people get directed to OTRS. _______________________________________________ WikiEN-l mailing list WikiEN-l@lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
