I've contacted MT support once. It was a week ago. I had an old 532 running 3.x and it wouldn't upgrade. I went to the website, filled out the form, attached the sup file and sent it. I got a reply five minutes later with a new key. I upgraded. Life is good. :)
Brian On 1/9/2013 5:15 PM, Scott Lambert wrote: > On Tue, Jan 08, 2013 at 08:04:18PM -0600, Mike Hammett wrote: >> I've been using both MT and UBNT for many many years and I plan to >> use them both for many years. MT support has been almost completely >> absent, while UBNT typically answers fairly quickly. That said, >> usually when I notice a problem with my MT product, it's already been >> fixed in a newer release. >> > MT support in their forum is hit and miss. I get timely responses > from supp...@mikrotik.com. I don't understand the people who > complain on the forums that MT support is horrible and refuse to > e-mail supp...@mikrotik.com. I am not saying that Mike is one of > those guys. I don't know if his statement is based on experience > with supp...@mikrotik.com or not. > > The east europe/western asia folks just seem to have a bit of a > different take on things than we in North America do. I think > that's just due to the culture and language differences. They tend > to come off as being a bit brusk to us. > > I don't trust any newly shipping product in a production environment. > They go into designated test environments. The Edge Router may be > the best thing since sliced bread. However, the devices I've used > the Quagga stack on have let me down more than the MikroTik routing > stack. Of course, most of those Quagga devices were StarOS which > had its own problems. Thankfully, we have completed our 100% StarOS > to 100% UBNT AP/backhaul radios with MikroTik routers transition. > > When I get an Edge Router, I will play with it on the desk. Then > it will be put a nearby but small tower site. If it behaves, I'll > put one on a non-leaf node tower. I'm not in a hurry to get my > first EdgeRouter. > > Until then, I really like my 493Gs running 5.21. We have not run > any production MikroTik wireless gear. We just haven't. We picked > up some Ubiquiti gear first. No other reason. > > I have 6.0rc6 on the MikroTik in the house. It has wireless. It > works for my personal devices. I wouldn't consider using RouterOS > 6 on customer use gear, yet. Not even when they are calling it the > 6th release candidate. It's not a release candidate if you are > still adding new features. If you are still adding new features, > it is an alpha release... > > I have a couple of RB2011UAS units on the bench. They aren't in > the field for the same reason I would not rush to put the EdgeRouter > in the field. > > UBNT and MikroTik both have software QA issues. At this price > point, we get to be the alpha/beta testers. C'est la vie. > _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
