>>> Our home grown system is actually both billing and work flow but does not >>> really include a clean way to track calls, it allows for assigning tasks to >>> field workers but does not have a help desk orientation.
If that is the case, it sounds like you have development resources/ skills in-house, you might want to pickup a book on RT ticket system (http://it-ebooks.info/book/394/) and try to integrate it with what you have in place. Regards Faisal Imtiaz Snappy Internet & Telecom 7266 SW 48 Street Miami, FL 33155 Tel: 305 663 5518 x 232 Help-desk: (305)663-5518 Option 2 or Email: supp...@snappytelecom.net ----- Original Message ----- > From: "Brian Wilson" <br...@wildsong.biz> > To: "WISPA General List" <wireless@wispa.org> > Sent: Monday, August 18, 2014 12:28:21 PM > Subject: Re: [WISPA] Ticketing software > Usually I think "organic" means the system was not designed but grew on its > own. References to fertilizers might not be completely off base though. > Our home grown system is actually both billing and work flow but does not > really include a clean way to track calls, it allows for assigning tasks to > field workers but does not have a help desk orientation. > Brian > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless
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