There is a user in Turkey that gets the following error simply by double
clicking on the .msi to install a program: "The installation source for this
product is not available. Verify that the source exists and that you can
access it."
He is the only user that I know of that is having this problem (of hundreds
of users). I believe he may have corrupted something about his environment.
I don't know all of the details, but I know he is using Windows 7 and has
recently tried to manually migrate a lot of data from one user to another
user; this is not the only thing he has had errors with.
I had him turn on verbose logging and this is what I get. I would greatly
appreciate any direction on how to even diagnose what the problem is or
approaches to try and resolve his problem.
=== Verbose logging started: 11/19/2014 1:42:26 Build type: SHIP UNICODE
5.00.7601.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (5C:40) [01:42:26:658]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (5C:40) [01:42:26:658]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (5C:F4) [01:42:26:668]: Resetting cached policy values
MSI (c) (5C:F4) [01:42:26:668]: Machine policy value 'Debug' is 0
MSI (c) (5C:F4) [01:42:26:668]: ******* RunEngine:
******* Product:
C:\Users\DC\Downloads\LDSTradosStudioPlugin_6.4.msi
******* Action:
******* CommandLine: **********
MSI (c) (5C:F4) [01:42:26:668]: Machine policy value 'DisableUserInstalls'
is 0
MSI (c) (5C:F4) [01:42:26:670]: User policy value 'SearchOrder' is 'nmu'
MSI (c) (5C:F4) [01:42:26:670]: User policy value 'DisableMedia' is 0
MSI (c) (5C:F4) [01:42:26:670]: Machine policy value 'AllowLockdownMedia' is
1
MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Looking for sourcelist for
product {2CF25F13-12F8-4B54-AC62-0F29F54E4F54}
MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Adding
{2CF25F13-12F8-4B54-AC62-0F29F54E4F54}; to potential sourcelist list
(pcode;disk;relpath).
MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Now checking product
{2CF25F13-12F8-4B54-AC62-0F29F54E4F54}
MSI (c) (5C:F4) [01:42:26:670]: Note: 1: 2718 2:
{2CF25F13-12F8-4B54-AC62-0F29F54E4F54}
MSI (c) (5C:F4) [01:42:26:670]: SOURCEMGMT: Failed to resolve source
MSI (c) (5C:F4) [01:42:26:670]: MainEngineThread is returning 1612
=== Verbose logging stopped: 11/19/2014 1:42:26 ===
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