I use a bundle to drive my msi packages. Generally I use util:RestartResource but some time ago I used util:CloseApplication. I do not recall observing the scenario that you described, however I do know that the underlying API used in either case, util:RestartResource or util:CloseApplication, depends on the ability to send a Widows Message from one application context to another. IF the targeted application is running in a different user context then there can be issues with passing any Windows Message from one Winstation/Desktop to another. (With regard to this issue related to util:RestartResource there is more info here <http://wixtoolset.org/issues/4592/> .)
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